NICE(US:NICE)2025-11-13 14:32Financial Data and Key Metrics Changes - Total revenue for Q3 2025 was $732 million, a 6% increase year-over-year, at the high end of guidance [15][21] - Cloud revenue reached $563 million, up 13% year-over-year, representing 77% of total revenue [15][21] - Adjusted earnings per share for Q3 were $3.18, a 10% increase compared to the previous year [21] - Cash flow from operations was $191 million, up 20% year-over-year, indicating strong operational execution [22] Business Line Data and Key Metrics Changes - Customer engagement revenue, which accounted for 84% of total revenue, was $613 million, increasing 6% year-over-year [20] - Financial crime and compliance revenue, representing 16% of total revenue, totaled $119 million, up 7% year-over-year [20] - Annual recurring revenue (ARR) from AI and self-service offerings accelerated to 49%, driven by organic momentum and the acquisition of NICE Cognigy [16][8] Market Data and Key Metrics Changes - The Americas region contributed 84% of revenue, increasing 5% year-over-year, with double-digit cloud revenue growth [17] - EMEA revenue increased 7% year-over-year, while APAC revenue grew by 19% year-over-year, contributing to an 11% increase in international revenue [18] Company Strategy and Development Direction - The company is focused on an AI-first strategy, with significant momentum in cloud and AI bookings, and international expansion [7][13] - The acquisition of NICE Cognigy is expected to enhance AI and self-service growth trajectories, with a strong emphasis on integrating AI capabilities into existing platforms [15][24] - The company aims to lead the AI revolution in customer experience, leveraging its CX One platform and NICE Cognigy solutions [13][9] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ongoing demand for AI solutions, highlighting a vibrant market for AI transformation [8][11] - The company anticipates continued growth in cloud revenue and a positive outlook for international markets, driven by investments in sovereign cloud infrastructure [18][22] - Management expects to see an upward trend in net revenue retention (NRR) in the coming quarters, supported by strong customer loyalty [16][17] Other Important Information - The company ended the quarter debt-free, with total cash and short-term investments of $456 million, demonstrating financial strength [22] - Upcoming Capital Markets Day is scheduled for November 17, 2025, to discuss long-term strategy and financial outlook [14] Q&A Session Summary Question: What is the expected Q4 revenue contribution from Cognigy? - Management indicated that Cognigy contributed approximately 50 basis points to cloud revenue growth in Q3 and is expected to add about 150 basis points in Q4 [28] Question: How is Cognigy positioned in the go-to-market strategy? - Cognigy will actively pursue the CX market, regardless of the underlying CCAS platform, leveraging NICE's support to enhance its market presence [29] Question: What are the competitive dynamics in the market? - Management acknowledged the emergence of new players in the AI space but emphasized the company's strong competitive positioning through the acquisition of Cognigy and its proven capabilities [37] Question: How is the partnership with RingCentral impacting pipeline velocity? - The renewed partnership is expected to drive growth, with identified leads and collaboration between the two organizations enhancing market momentum [42] Question: What is the outlook for the Actimize business? - The Actimize business remains strong, with high demand driven by regulatory compliance needs, and is positioned well for future growth [91]