T-Mobile US (NasdaqGS:TMUS) FY Conference Transcript

T-Mobile US FY Conference Summary Company Overview - Company: T-Mobile US (NasdaqGS: TMUS) - Event: FY Conference held on November 18, 2025 Key Points Leadership Transition - The recent CEO transition to Srini Gopalan is viewed positively, with expectations for continued success under his leadership [3][5] - Gopalan has been with T-Mobile for over a decade and is familiar with the company's strategy [3] Strategic Priorities - Three main priorities under Gopalan: 1. Extend network leadership and improve customer perception of the network [4] 2. Enhance customer experience through digitalization [4] 3. Achieve success in broadband services [4] Q4 Promotional Activity - Q4 is expected to be competitive with promotional offers like "four for $100" [6][9] - The company anticipates strong performance, revising its post-paid phone net guidance to 3.3 million for the year [10] Competitive Landscape - The competitive environment remains vibrant, with no immediate concerns about competitors' actions [10] - T-Mobile's post-paid phone churn is reported as the lowest in the industry [18] Fiber and Mobile Convergence - T-Mobile does not see itself as a major fiber provider but is the fifth largest internet service provider in the U.S. with nearly 9 million broadband customers [20][21] - The company aims for 12 million broadband customers by 2028, focusing on monetizing its 5G broadband product [21][22] Fixed Wireless Access (FWA) - T-Mobile has seen significant growth in fixed wireless access, with over 500,000 new customers in Q3 [29] - The majority of customers are coming from cable providers, indicating a strong competitive position [30] Customer Segmentation - T-Mobile views fiber and fixed wireless as complementary products, targeting different customer segments [32] Post-Paid Phone Growth Outlook - The company remains optimistic about post-paid phone growth despite industry concerns about a slowdown [34] - T-Mobile is focused on executing its plan and delivering value to shareholders [36] Network Leadership - T-Mobile has been recognized for having the best overall network, with ongoing efforts to close the perception gap among potential customers [37][42] - The company aims to attract customers from competitors by emphasizing its network quality [42] Rural Expansion and UScellular Integration - T-Mobile is focused on becoming a market leader in rural areas, with a current household share of over 20% [48] - The integration of UScellular is progressing well, with plans to unify operations under the T-Mobile brand [50] T-Life Initiative - T-Mobile's T-Life app has seen significant engagement, with 85 million downloads and two-thirds of upgrades occurring through the platform [55][56] - The company aims to improve customer experience and operational efficiency through T-Life [58] Satellite Connectivity - T-Mobile's partnership with Starlink for satellite connectivity is seen as a complement to its terrestrial network, particularly in remote areas [60][62] Additional Insights - T-Mobile's focus on customer experience and digital transformation is expected to drive future growth and operational efficiencies [59] - The company is committed to maintaining its competitive edge through continuous investment in network quality and customer engagement strategies [43][44]