Remitly (US:RELY)2025-12-09 16:02Summary of Remitly Global Investor Day 2025 Company Overview - Company: Remitly Global (NasdaqGS: RELY) - Event: First-ever Investor Day held on December 9, 2025 - Key Speakers: - Matt Oppenheimer (CEO) - Pankaj Sharma (Chief Business Officer) - Ankur Sinha (Chief Product and Technology Officer) - Vikas Mehta (CFO) Core Industry Insights - Industry: Cross-border financial services and remittances - Market Size: The global cross-border payments market is over $22 trillion annually, with the consumer segment alone around $2 trillion [16][16] - Growth Potential: Remitly is currently capturing only 3% of the consumer cross-border payments volume, indicating significant room for growth [36][36] Key Points and Arguments - Vision: Remitly aims to "transform lives with trusted financial services that transcend borders," focusing on trust, reliability, and customer-centric solutions [7][7][8][8] - Business Model: The company has a structurally advantaged business model that is GAAP profitable, with projections of nearly $3 billion in revenue and close to $600 million in adjusted EBITDA by 2028 [7][7][30][30] - Customer Growth: Active users increased from 1.9 million in 2020 to 9 million in 2025, with send volume growing from $12.1 billion to $70 billion in the same period [16][16][17][17] - Core Strengths: - Trust: Essential for customer retention, evidenced by high app ratings and Trustpilot scores [19][19] - Network: A proprietary global partner and payout network covering over 5,300 corridors and 100 currencies, ensuring fast and reliable transfers [20][20] - Scale: Achieved through operational efficiencies and a flywheel effect that enhances free cash flow [22][22][23][23] Technology Trends - Stablecoins: Present a significant opportunity for Remitly, allowing customers in emerging markets to hold USD stablecoins as a store of value [24][24][25][25] - Artificial Intelligence (AI): Enhances customer support and operational efficiency, with AI resolving one-third of customer support chats faster than human agents [26][26][27][27] Customer Experience and Retention - Customer Satisfaction: High retention rates and customer lifetime value (LTV) driven by trust, speed, and simplicity in service [48][48][49][49] - Pricing Strategy: Cost-plus pricing model that balances affordability for customers with sustainable returns for the company [54][54][55][55] Future Growth Strategy - Geographic Expansion: Plans to enter new markets, including Saudi Arabia, and expand into high-amount transfers and small-medium businesses [38][38][39][39] - Product Diversification: Introduction of new products like Remitly One and Send Now, Pay Later, aimed at enhancing customer relationships and expanding the addressable market [12][12][13][13] Conclusion - Long-term Vision: Remitly is positioned for significant growth by leveraging its strengths in trust, network, and scale, while also embracing emerging technologies like stablecoins and AI to enhance customer experience and operational efficiency [28][28][30][30]