Citizens (NYSE:CIA) Conference Transcript

Summary of Citizens, Inc. Conference Call - December 11, 2025 Company Overview - Citizens, Inc. (NYSE:CIA) is a diversified financial services company providing life, living benefits, and final expense insurance, along with other financial products to individuals and small businesses in the U.S., Latin America, and Asia [1][2] Core Insights and Arguments - Citizens was the fastest-growing life insurance company in the U.S. last year, with two-thirds of its premium revenue coming from international markets [3][4] - The company operates in over 75 countries, primarily focusing on U.S. dollar-denominated whole life insurance, which is particularly appealing in regions with political instability [3][4] - Domestically, Citizens targets blue-collar workers who lose their life insurance upon retirement, offering affordable policies for dignified funerals [5] - The company expanded from five to 43 states in two years, indicating significant domestic growth potential [5] Strategic Initiatives - Citizens is implementing a new administrative system to support modern insurance products, which is crucial for growth in both international and domestic markets [7][9] - The company aims for a balanced revenue split of 50% international and 50% domestic in the long term, with current sales being two-thirds domestic [11][12] - Citizens is focusing on profitable growth in the U.S. while also exploring opportunities in Asia [12] Product Development - Future growth is expected from new product launches, particularly modern universal life and level term products, enabled by the new administrative system [13] Investment Portfolio and Financial Strategy - Citizens maintains a conservative investment portfolio with an A rating, where 99% of bonds are investment grade [16] - The company is exploring yield enhancement strategies, including private placements and asset-backed securities, to grow operating earnings [16] - Citizens is focused on organic growth without diluting capital and remains debt-free, leveraging reinsurance partnerships for capital-efficient growth [17] Additional Insights - The company emphasizes innovation and responsiveness to agents' needs as a competitive advantage, contrasting with larger, more bureaucratic firms [9][10] - Citizens is building a strong agent base by simplifying business processes and enhancing agent-client interactions [10] This summary encapsulates the key points discussed during the conference call, highlighting Citizens, Inc.'s growth strategies, market positioning, and financial management.