BJ’s(BJRI) - 2026 FY - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company reported impressive average unit volumes (AUVs) nearing $6.5 million, with five consecutive quarters of positive traffic growth, indicating strong operational performance [1][9][21] - Restaurant margins are anticipated to increase by nearly 100 basis points this year, contributing to raised EBITDA guidance for 2025 [21][22] Business Line Data and Key Metrics Changes - The Pizookie Meal Deal has been a significant driver of traffic, providing both existing and new customers with a value entry point into the brand, which has positively impacted frequency and sales [11][18] - The company has focused on foundational operations and product innovation, including a pizza category refresh and seasonal Pizookies, which are expected to enhance customer experience and drive sales [14][15] Market Data and Key Metrics Changes - The company has seen improvements in Net Promoter Scores (NPS), team member retention, and value scores, which are correlated with sales and profitability [10][22] - The late-night segment has experienced outsized growth, contributing to overall traffic increases despite a smaller average check size [18][19] Company Strategy and Development Direction - The company is focused on four strategic priorities: team member experience, menu management, operational excellence, and customer experience, which are foundational to its growth strategy [4][15] - There is a plan to resume unit growth, with two new units expected to open in the second half of the year and a potential target of 425 units in the future, emphasizing a careful analysis of market opportunities [26][31] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's trajectory, emphasizing the importance of consistency and foundational strategies to build a durable business [36] - The company aims to leverage its cash flow for strategic initiatives, including remodels and potential new unit growth, while maintaining a disciplined approach to share repurchases [33][34] Other Important Information - The company has implemented a robust outlier management program to improve operational efficiency and accountability, which has contributed to margin expansion [22][23] - Management is open to exploring different restaurant formats and locations to optimize growth and returns, reflecting a flexible approach to expansion [30] Q&A Session Summary Question: What foundational changes have been made to improve operations? - Management highlighted alignment and accountability as key changes, focusing on team member experience and operational execution [3][4] Question: What attracted the new CFO to the company? - The CFO was drawn to the strong business model, high AUVs, and the opportunity to build on recent successes [7][8] Question: What are the drivers of recent traffic growth? - Improved operational execution, NPS scores, and the Pizookie Meal Deal have been significant contributors to traffic increases [10][11] Question: How does the company view average check trends? - Management noted that while the Pizookie Meal Deal has driven traffic, it has also introduced new customer cohorts, which may affect average check size but is not necessarily a headwind [16][19] Question: What are the biggest drivers of improving margins? - Foundational operational improvements and accountability measures have been key to enhancing restaurant margins [21][22] Question: What is the outlook for unit growth? - Management is optimistic about resuming unit growth, with a focus on strategic locations and potential for market expansion [26][31]