Verizon(US:VZ)2026-01-30 14:02Financial Data and Key Metrics Changes - The company achieved over 1 million net adds across mobility and broadband in Q4 2025, the highest quarterly volumes in 6 years [16] - Consolidated adjusted EBITDA for Q4 was $11.9 billion, with full-year adjusted EBITDA at $50 billion, reflecting a 2.5% increase from the prior year [22] - Adjusted EPS for Q4 was $1.09, bringing the full year to $4.71, a growth of 2.6% from the previous year [22][29] - Free cash flow for the full year was $20.1 billion, anticipated to be industry-leading [23] Business Line Data and Key Metrics Changes - Postpaid phone net adds were 616,000 in Q4, the best quarter in 6 years, with consumer contributing 551,000 [10][16] - Fixed Wireless Access net adds were 319,000, while Fios Internet added 67,000, marking the highest fourth quarter net addition since 2020 [19][20] - The prepaid segment continued to grow, with 109,000 net adds in Q4, marking the sixth consecutive quarter of positive growth [18] Market Data and Key Metrics Changes - The company added 125,000 fiber net additions through Frontier, a 29% increase year-over-year, contributing to over 16 million broadband subscribers [20] - The company expects to achieve 2-3% growth in mobility and broadband service revenue in 2026, equating to approximately $93 billion [27] Company Strategy and Development Direction - The company is focused on a transformation strategy aimed at improving efficiency and customer satisfaction, with a goal to be the most efficient telecom company in the industry [8] - Plans include a significant fiber build-out, targeting 40-50 million fiber passings over the medium term, with at least 2 million added in 2026 [12][34] - The company aims to leverage AI to enhance customer experience and operational efficiency [14][15] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a network outage that impacted customer service, emphasizing the need for improvement in service quality [3] - The company is optimistic about its transformation, expecting significant improvements in performance metrics in 2026 compared to historical trends [32] - Management highlighted the importance of reducing churn and enhancing customer experience as key drivers for future growth [45][58] Other Important Information - The company plans to return $25 billion to shareholders through share repurchases over the next three years, with at least $3 billion in 2026 [36] - A dividend increase of 2.5% was announced, marking the 20th consecutive year of dividend increases [35] Q&A Session Summary Question: Outlook for postpaid phones in 2026 - Management discussed the investments needed to drive subscriber growth, emphasizing improvements in churn rates and customer experience rather than relying heavily on promotions [40][41] Question: Fiber passings outlook - Management confirmed an increase in the fiber passings target to 40-50 million, citing opportunities in both organic and inorganic growth [47][49] Question: Customer lifetime values and CapEx opportunities - Management addressed concerns about customer lifetime values, stating that reducing churn and improving customer experience will enhance LTV [54][56] - On CapEx, management explained that efficiencies were found by narrowing focus to growth areas and eliminating non-core investments [62][63]