生成式 AI 对 IT 服务的影响：专家观点-Global IT Services_ GenAI‘s impact on IT Services_ An expert‘s view

ab 23 February 2026 Global Research Equities Global Technology Services Global IT Services GenAI's impact on IT Services: An expert's view Services-as-software - the next step in the industry's evolution Last week (replay) we hosted investors with Saurabh Gupta, President of Research & Advisory Services at HFS Research in a follow-up discussion (Part 1) on how GenAI is impacting IT Services. In 2024 industry analyst HFS Research coined the expression "services-as-software" to describe an evolution in the in ...