ZoomInfo Technologies (ZI) - 2023 Q3 - Earnings Call Transcript

I think, the big things weÂ're doing from a process perspective, Michael, on renewals is, number one, weÂ're getting at them sooner. And so, weÂ've built a robust set of health scores for our customers that take into consideration product engagement, product usage, provisioning of user licenses, integrations and usage of specific products and functionality. And so, we have a much clearer view of the health of an account, and weÂ're engaging with them. Our account managers and our CSMs are engaging with them ...