Financial Data and Key Metrics - Revenue for Q4 2023 was 47.6million,a1710.1 million, a 27.9% increase YoY, with a margin improvement of 180 basis points to 21.2% [20] - Full-year 2023 revenue was 196million,a1643.2 million, an 11.2% increase YoY, slightly below the updated guidance of at least 45million[9]−AveragerevenuepercaseforQ42023was12,937, a 6.1% increase YoY, with rates expected to range between 12,000and13,000 [18] - Customer acquisition cost (CAC) for Q4 2023 was approximately 2,600percase,upfrom2,300 in the prior year due to increased brand awareness investments [19] Business Line Data and Key Metrics - The company opened five new centers in 2023, the highest number in its history, contributing to revenue growth [4] - Same-store revenue performance for Q4 2023 was -1.7%, below expectations, representing about one procedure per location per month [7] - The company expanded its product and service offerings by adding AirSculpt Lift, a facial fat transfer procedure [5] - The company's TAM (Total Addressable Market) was quantified at 9billion,withpotentialforhundredsofAirSculptcentersglobally[5]MarketDataandKeyMetrics−Thecompany′sbrandawarenessgrewby305 million in-year savings for 2024, while reinvesting savings into growth initiatives [15] Management Commentary on Operating Environment and Future Outlook - Management is optimistic about the company's future, citing a 9billionTAMandthepotentialforsignificantgrowth[10]−ThecompanyexpectsarobustseasoninQ12024,withperformancebuiltintothe2024outlook[8]−Managementhighlightedtheimportanceofbrandawarenessinvestments,whichareexpectedtodrivelong−termbenefitsdespiteshort−termcostimpacts[32]OtherImportantInformation−Thecompanyhassafelycompletedover50,000procedures,withpatientsafetyandwell−beingasatoppriority[5]−Thecompany′sleverageratioattheendofQ42023was1.4x,withgrossdebtoutstandingat72.9 million [22] - The company's 2024 revenue guidance is approximately 220million,representinga1250 million, a 15.6% increase YoY [23] Q&A Session Summary Question: Response to the short-seller report - Management dismissed the short-seller report as containing inaccuracies and misleading information, emphasizing the company's commitment to patient safety and transparency [26] Question: Seasonality and pricing impact on Q4 2023 - Management noted no significant seasonality or discounting impact on Q4 2023 rates, with average revenue per case remaining consistent [28][30] Question: Brand awareness investment timing - Management explained that the decision to accelerate brand awareness investments in Q4 2023 was driven by strong demand, with the investment seen as a long-term benefit despite short-term cost impacts [32] Question: Variances from IPO forecasts - Management acknowledged softer same-store revenue growth and higher-than-expected corporate and brand awareness investments compared to the original IPO model [35] Question: Market expansion concerns - Management expressed confidence in the new markets, citing strong performance in recent openings and the potential for multi-site market expansion [38] Question: Pricing strategy - Management indicated that pricing is complex due to the bespoke nature of procedures but sees potential for future pricing adjustments, though no immediate changes are planned [43] Closing Remarks - Management thanked participants and expressed optimism for the company's future [46]