Penske Automotive (PAG) - 2024 Q1 - Earnings Call Presentation

(1 Customers control the purchase process and have the ability to flow across in-store and online options Now a framework around which vehicles are sold regardless of how the customer engages Leverage the same system if the customer starts in store Added additional structure and capabilities Leverage tools that integrate the online/in-store platform PENSKE AUTOMOTIVE GROUP / 34 Hybrid purchase process through dealer websites Trade/Sell valuations online Immersive chat and text (AI to human-powered) Online C ...