Financial Data and Key Metrics Changes - Revenue increased by 50% to $441 million, adjusted operating income rose by 25% to $34 million, and adjusted net income was $30 million, yielding adjusted EPS of $0.49, up 11% from last year [7][18] - Adjusted EBITDA was $68 million, representing 15% of revenue [18] Business Line Data and Key Metrics Changes - Full-service segment revenue grew by 144% in Q2, reflecting a recovery in early education operations, with 920 out of 1,006 centers open [8][19] - Backup care revenue was $81 million, down 40% year-over-year due to a surge in demand during the early pandemic [13][21] - Educational advisory business reported a 24% revenue growth, driven by new client launches and increased activity levels [15][24] Market Data and Key Metrics Changes - Occupancy levels in open full-service centers averaged between 50% to 60%, with expectations to return to pre-COVID levels by year-end [11][41] - Traditional in-center and in-home backup care usage is progressing towards pre-COVID levels, with solid growth in users and uses [22] Company Strategy and Development Direction - The company is focused on reopening centers and ramping up enrollment to pre-COVID levels, with expectations of 95% of centers open by the end of Q3 [29] - The company is actively seeking acquisition opportunities to expand its market presence and enhance service offerings [68] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about recovery and growth opportunities across all business lines, despite ongoing challenges from COVID-19 [17][31] - Labor inflation and tight labor markets are acknowledged as challenges, but the company is managing costs and pricing effectively [61][64] Other Important Information - The company has resumed its share repurchase program, acquiring $70 million of its shares in Q2 [28] - Interest expense was $9.6 million, consistent with the prior year, and the structural tax rate on adjusted net income was 21% [26] Q&A Session Summary Question: Inquiry about the economics of acquired services - Management explained that the economics of backup care services are based on usage, and the goal is to broaden service relevance to a larger employee population [34] Question: Clarification on educational advisory growth - Management indicated that mid-teens revenue growth is expected, with some headwinds on margins due to ramping the Sittercity business [38] Question: Occupancy rate expectations - Management confirmed that occupancy rates are expected to improve, with a goal of reaching near pre-COVID levels by year-end [41] Question: Addressable market for backup care - Management highlighted a significant opportunity in backup care, noting that the addressable market is larger than onsite childcare services [45] Question: Impact of Delta variant on return-to-office plans - Management noted that while some companies may delay return dates, there is a strong intent among employers to bring employees back to the office [60] Question: Labor inflation and hiring challenges - Management acknowledged labor inflation and a constrained labor pool, but emphasized their ability to price ahead of these challenges [61][64] Question: Center closures and new growth - Management clarified that the closure of centers was a location-by-location decision, with plans for most to reopen [77] Question: Future revenue recovery - Management expects full-service revenues to return to pre-COVID levels in early 2022, contingent on enrollment concentration and tuition levels [52]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 __________________________________________________ FORM 10-Q __________________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended March 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from to Commission File Number: 001-35780 ____________________________ ...

Bright Horizons Family Solutions Inc. (NYSE:BFAM) Q1 2021 Results Conference Call May 5, 2021 5:00 PM ET Company Participants Michael Flanagan - Senior Director, IR Stephen Kramer - CEO, President & Director Elizabeth Boland - CFO & Treasurer Conference Call Participants Manav Patnaik - Barclays Keen Fai Tong - Goldman Sachs Hamzah Mazari - Jefferies Gary Bisbee - Bank of America Securities Jeff Silber - BMO Capital Markets Toni Kaplan - Morgan Stanley Operator Good day, ladies and gentlemen, and welcome to ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from to Commission File Number 001-35780 BRIGHT HORIZONS FAMILY SOLUTIONS INC. (Exact name of registrant as specified in its charter) Delaware 80-0188269 (Stat ...

Bright Horizons Family Solutions, Inc. (NYSE:BFAM) Q4 2020 Earnings Conference Call February 17, 2021 5:00 PM ET Company Participants Michael Flanagan - Senior Director, IR Stephen Kramer - CEO, President & Director Elizabeth Boland - CFO & Treasurer Conference Call Participants George Tong - Goldman Sachs Group Manav Patnaik - Barclays Bank Andrew Steinerman - JPMorgan Chase & Co. Toni Kaplan - Morgan Stanley Mario Cortellacci - Jefferies Gary Bisbee - Bank of America Merrill Lynch Jeff Silber - BMO Capita ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 __________________________________________________ FORM 10-Q __________________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended September 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from to Commission File Number 001-35780 _________________________ ...

Financial Data and Key Metrics Changes - The company reported revenue of $338 million for Q3 2020, a decline of 34% compared to the previous year [30] - Adjusted EPS for the quarter was $0.02 per share [8] - Adjusted operating income declined to a loss of $3 million, with adjusted EBITDA at $30 million, representing 9% of revenue [30] Business Line Data and Key Metrics Changes - Full-service segment revenue contracted by $191 million, approximately 46% year-over-year, with adjusted operating income for this segment at a loss of $57 million [31][32] - Back-Up Care revenue grew by 16% to $93 million, with operating income of $46 million, driven by increased client engagement and new client additions [32][17] - The Ed Advisory business continued to perform well, with expectations for similar results in Q4 as seen in Q3 [44] Market Data and Key Metrics Changes - Approximately 900 centers were open by the end of Q3, representing nearly 90% of the total portfolio [13] - Enrollment in reopened centers was reported to be between 20% and 60%, with an average utilization rate of 35% to 40% [54][55] Company Strategy and Development Direction - The company is focusing on re-enrollment of previously enrolled families, followed by wait-listed families, and finally new families [14][91] - There is a strong emphasis on maintaining and deepening relationships with employer clients, which has been a key factor in navigating the pandemic [24][28] - The company plans to continue phasing in center reopenings in collaboration with client partners, supported by demand surveys [40] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the recovery trajectory, noting that families are eager to return to centers due to the company's health and safety practices [15][28] - The company anticipates that full-service revenue will trail 2019 levels by approximately 35% to 45% in Q4, with a similar flow-through to operating income [41] - Management highlighted the importance of employer support in the recovery and the potential for long-term growth opportunities in the child care sector [28][60] Other Important Information - The company generated $170 million in cash from operations year-to-date, with $120 million generated in Q3 [36][100] - The company ended Q3 with $365 million in cash and no outstanding borrowings on its $400 million revolver [36] Q&A Session Summary Question: What characteristics are being evaluated for the centers that were closed? - Management indicated that closures were based on financial performance and overlap in the portfolio, focusing on smaller, lower-performing centers [48][49] Question: How is the utilization rate for open full-service centers? - The utilization rate is between 20% and 60%, with an average of 35% to 40% [54][55] Question: What is the growth contribution from new versus existing customers in the Back-Up Care business? - Approximately 100 new clients were added this year, contributing to growth, but a significant portion of growth is also attributed to increased usage due to COVID-19 [66][68] Question: How are clients approaching benefit commitments for 2021? - Renewal rates are high, with clients returning to traditional use banks while reserving the right to increase usage if necessary [77] Question: What is the risk of reclosure for centers? - Management does not foresee a scenario where full centers would close again, as child care is considered essential [81][82]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 __________________________________________________ FORM 10-Q __________________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended June 30, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. | --- | --- | |---------------------------------------------------------------------------------- ...

Bright Horizons Family Solutions, Inc. (NYSE:BFAM) Q2 2020 Earnings Conference Call August 5, 2020 5:00 PM ET Company Participants Michael Flanagan - Senior Director, Investor Relations Stephen Kramer - Chief Executive Officer, President & Director Elizabeth Boland - Chief Financial Officer & Treasurer Conference Call Participants Hamzah Mazari - Jefferies Jeffrey Meuler - Robert W. Baird & Co. Manav Patnaik - Barclays Bank Andrew Steinerman - JPMorgan Chase & Co. George Tong - Goldman Sachs Group Gary Bisb ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 __________________________________________________ FORM 10-Q __________________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended March 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from to Commission File Number 001-35780 ___________ ...