Financial Data and Key Indicators Changes - The net income for 2020 was COP 276 billion, reflecting a challenging year due to COVID-19 [6] - Allowances for loans at year-end were COP 16.6 trillion, a 52% increase compared to 2019, representing 8.1% of total loans [8][33] - The Tier 1 capital level increased by 167 basis points to 11.24% compared to the end of 2019 [8][36] Business Line Data and Key Indicators Changes - Digital platforms, including Nequi and Bancolombia a la Mano, reached 9.4 million clients, more than doubling the number of users from 2019 [19] - Bancolombia a la Mano exceeded expectations with 4.6 million clients and a 123% growth in fees [20] - The bank automated 29 processes to support credit relief programs and government subsidies, enhancing productivity and customer service [21] Market Data and Key Indicators Changes - The Colombian economy showed a GDP contraction of 6.8% for the full year 2020, with a negative variation of 3.6% in Q4 [6][12] - Real-time data indicated a 5% year-on-year decrease in economic activity in January 2021, but a quick recovery was observed in February [12] - The bank expects GDP to grow by 4.7% in 2021, driven by higher oil prices and government stimulus programs [13] Company Strategy and Development Direction - The company is focusing on a digital strategy with three pillars: new digital business development, digital experiences, and process digitalization [18] - Bancolombia aims to be an orchestrator of financial and non-financial solutions, enhancing its relevance in mobility and housing ecosystems [23] - The bank is investing in digital transformation and cloud migration to improve efficiency and customer experience [22] Management's Comments on Operating Environment and Future Outlook - Management noted that 2021 will be a transition year with uncertainties, particularly regarding risk management and digital investments [54] - The bank anticipates a gradual recovery in profitability, with a return on equity expected to be between 4% to 5% for 2021, aiming for 12% to 14% by 2023 [52][96] - The management expressed optimism about economic conditions improving in Colombia, which will positively impact asset quality and provisions [84] Other Important Information - The bank received a gold medal from S&P Global for sustainability performance, highlighting its commitment to financial inclusion and climate change initiatives [25] - The bank's liquidity position is expected to remain stable, with a significant increase in retail deposits contributing to a lower funding cost [39] Q&A Session Summary Question: What is the percentage of deferred loans and additional provisions built in 2020? - The bank ended the year with 15% of the total loan portfolio under relief or restructuring, with a focus on assessing asset quality [56][57] Question: How much additional room is there to maintain low operating expense growth? - 2021 will be a year of investments in digital transformation, leading to operating expenses growth above inflation [58][59] Question: What is the impact of the Colombian peso depreciation on results? - The bank is fully matched in terms of its US dollar business, minimizing the impact of currency fluctuations on its balance sheet [73] Question: What are the expectations for provisions in upcoming quarters? - The first quarter is expected to see some provision levels in line with forecasts, with improvements anticipated in the second quarter [85] Question: What is the rationale behind the dividend payout ratio? - The dividend proposal is based on local accounting rules, with a payout ratio of 28% reflecting the bank's comfortable capital levels [88] Question: What is the strategy to tackle competition from new banks? - The bank is investing in digital capabilities and acquiring clients at a healthy pace, with nearly 17 million customers in Colombia [105]

Bancolombia SA (NYSE:CIB) Q3 2020 Results Conference Call November 13, 2020 8:00 AM ET Company Participants | --- | |----------------------------------------------------------------------------------| | | | Juan Carlos Mora - Chief Executive Officer | | Mauricio Rosillo - Chief Corporate Officer | | José Humberto Acosta - Chief Financial Officer | | Rodrigo Prieto - Chief Risk Officer | | Jorge Humberto Hernandez - Chief Account Officer | | Carlos Baene - Investor Relations Director Juan Pablo Espinosa - Ch ...

Bancolombia SA (NYSE:CIB) Q2 2020 Earnings Conference Call August 6, 2020 9:00 AM ET Company Participants Juan Carlos Mora - President & CEO Juan Pablo Espinosa - Head, Economic Research José Humberto Acosta - CFO & VP, Finance Conference Call Participants Andres Soto - Santander Ernesto Gabilondo - Bank of America Merrill Lynch Daer Labarta - Goldman Sachs Group Gabriel Nóbrega - Citigroup Sebastián Gallego - CrediCorp Capital Jason Mollin - Scotiabank Yuri Fernandes - JPMorgan Chase & Co. Thiago Batista - ...

Bancolombia S.A. (NYSE:CIB) Q1 2020 Earnings Conference Call May 5, 2020 9:00 AM ET Company Participants Juan Carlos Mora – Chief Executive Officer José Humberto Acosta – Chief Financial Officer Conference Call Participants Andres Soto – Santander Ernesto Gabilondo – Bank of America Gabriel da Nóbrega – Citibank Julian Ausique – Davivienda Corredores Carlos RodrÃguez – Ultraserfinco Alonso Garcia – Credit Suisse Natalia Casas – Porvenir Yuri Fernandes – JPMorgan Sebastián Gallego – CrediCorp Capital Operato ...

AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON APRIL 27, 2020 UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 20-F (Mark One) ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period ...

Financial Data and Key Metrics Changes - The net income for 2019 was COP$3.1 trillion, representing a 17% increase compared to 2018 [5] - Provision charges were 11% lower than those recorded in 2018, indicating an improvement in portfolio quality [29][30] - The cost of risk for 2019 was 1.9%, in line with expectations [29] Business Line Data and Key Metrics Changes - The loan portfolio grew by 5% in 2019, with consumer loans increasing by 23% while commercial loans did not grow due to weak demand [23][24] - The consumer loan segment is expected to grow around 15% in 2020, while commercial loans are projected to grow around 6% [24][40] Market Data and Key Metrics Changes - Colombian GDP accelerated from 2.5% in 2018 to 3.3% in 2019, the highest growth rate in five years [7] - Economic growth in Guatemala was estimated at 3.5%, while Panama's growth moderated to 3.3% [9][11] Company Strategy and Development Direction - Bancolombia aims to maintain its position as the leading bank in Colombia, focusing on increasing its customer base and growing earnings [6] - The company plans to continue its successful commercial strategy, targeting loan portfolio growth of 8% to 10% in 2020 [40] Management's Comments on Operating Environment and Future Outlook - The management expressed optimism for 2020, expecting stable economic conditions to support growth in consumption and private investment [10][11] - The company anticipates maintaining a net interest margin (NIM) of around 5.7% and a return on equity (ROE) between 13% and 13.5% for 2020 [41][39] Other Important Information - Bancolombia's digital platforms have gained significant traction, with 4 million customers using Nequi and Bancolombia La Mano, contributing to 20% of new product sales [19][20] - The company is investing approximately $120 million to $150 million annually in digital transformation and IT infrastructure [82] Q&A Session Summary Question: Provisions and Net Income Growth Expectations - Management clarified that the increase in provisions was a one-time adjustment related to expected loss models in Guatemala, and net income growth is expected to align with loan growth of 8% to 10% [44] Question: Cost of Risk Breakdown - Management indicated that the cost of risk for 2020 is expected to be around 1.8%, with the fourth quarter's increase primarily driven by specific corporate cases and model adjustments in Guatemala [48][50] Question: Expense Growth Guidance - The company provided guidance for expense growth at around 6% for 2020, driven by IT investments and technology development [51][52] Question: Digital Platform Expansion Strategy - Management highlighted the positive growth of the Nequi platform, which currently has 2 million customers and is adding new features to enhance user experience [63][65] Question: Return on Equity Expectations - Management explained that the expected ROE of 13% to 13.5% is due to increased capital levels, with a target to return to higher levels as loan growth resumes [85][92]

4Q19 EARNINGS RESULTS 1 Investor Relations– 4Q19 Results Key Subjects 4Q 2019 Macroeconomic Perspective | --- | --- | --- | |--------|-------|-------| | | | | | | | C | | Loan | | | | | | | | Demand | | | Credit Cycle Performance Opex Evolution Business Transformation 2 Business Evolution 2019 Financial Inclusion Colombia ● +700,000 new customers in "Bancolombia a la Mano" ● +91,000 Micro-business customers ● + 120,000 National money orders ● "Credito a la Mano": Over COP$107 BN in disbursements ● Mortgage ...

Bancolombia S.A. (NYSE:CIB) Q3 2019 Earnings Conference Call November 7, 2019 8:00 AM ET Company Participants Juan Carlos Mora – Chief Executive Officer José Humberto Acosta – Chief Financial Officer Conference Call Participants Thiago Batista – UBS Jason Mollin – Scotiabank Nicolas Riva – Bank of America Jorge Kuri – Morgan Stanley Jorg Friedemann – Citibank Alonso Garcia – Crédit Suisse Ernesto Gabilondo – Bank of America Yuri Fernandes – JPMorgan Neha Agarwala – HSBC Rodrigo Sánchez – Davivienda Corredor ...

3Q19 EARNINGS RESULTS Investors Relations – 3Q19 Results1 KEY SUBJECTS 3Q 2019 Credit cycle improvement ● The trend of the portfolio is positive. ● Past Due Loans continue to go down and coverage is higher. ● The cost of credit will be around 1.8% for 2019. Evolution of Fees · Sustained growth driven by debit, credit cards, bancassurance and asset management. · Continued expansion of the client base and higher volume of transactions. Digital strategy · Bancolombia adds 150k customers / month and 16% of its ...

Bancolombia S.A. (NYSE:CIB) Q2 2019 Earnings Conference Call August 6, 2019 9:00 AM ET Company Participants Juan Carlos Mora - Chief Executive Officer Jaime Velásquez - Chief Strategy and Finance Officer José Humberto Acosta - Chief Financial Officer Rodrigo Prieto - Chief Risk Officer Jorge Humberto Hernández - Chief Accounting Officer Alejandro Mejia - Investor Relations Manager Juan Pablo Espinosa - Chief Economist Conference Call Participants Gabriel Nóbrega - Citibank Ernesto Gabilondo - Bank of Americ ...