Bancolombia S.A. (NYSE:CIB) Q1 2020 Earnings Conference Call May 5, 2020 9:00 AM ET Company Participants Juan Carlos Mora – Chief Executive Officer José Humberto Acosta – Chief Financial Officer Conference Call Participants Andres Soto – Santander Ernesto Gabilondo – Bank of America Gabriel da Nóbrega – Citibank Julian Ausique – Davivienda Corredores Carlos RodrÃguez – Ultraserfinco Alonso Garcia – Credit Suisse Natalia Casas – Porvenir Yuri Fernandes – JPMorgan Sebastián Gallego – CrediCorp Capital Operato ...

AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON APRIL 27, 2020 UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 20-F (Mark One) ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period ...

Financial Data and Key Metrics Changes - The net income for 2019 was COP$3.1 trillion, representing a 17% increase compared to 2018 [5] - Provision charges were 11% lower than those recorded in 2018, indicating an improvement in portfolio quality [29][30] - The cost of risk for 2019 was 1.9%, in line with expectations [29] Business Line Data and Key Metrics Changes - The loan portfolio grew by 5% in 2019, with consumer loans increasing by 23% while commercial loans did not grow due to weak demand [23][24] - The consumer loan segment is expected to grow around 15% in 2020, while commercial loans are projected to grow around 6% [24][40] Market Data and Key Metrics Changes - Colombian GDP accelerated from 2.5% in 2018 to 3.3% in 2019, the highest growth rate in five years [7] - Economic growth in Guatemala was estimated at 3.5%, while Panama's growth moderated to 3.3% [9][11] Company Strategy and Development Direction - Bancolombia aims to maintain its position as the leading bank in Colombia, focusing on increasing its customer base and growing earnings [6] - The company plans to continue its successful commercial strategy, targeting loan portfolio growth of 8% to 10% in 2020 [40] Management's Comments on Operating Environment and Future Outlook - The management expressed optimism for 2020, expecting stable economic conditions to support growth in consumption and private investment [10][11] - The company anticipates maintaining a net interest margin (NIM) of around 5.7% and a return on equity (ROE) between 13% and 13.5% for 2020 [41][39] Other Important Information - Bancolombia's digital platforms have gained significant traction, with 4 million customers using Nequi and Bancolombia La Mano, contributing to 20% of new product sales [19][20] - The company is investing approximately $120 million to $150 million annually in digital transformation and IT infrastructure [82] Q&A Session Summary Question: Provisions and Net Income Growth Expectations - Management clarified that the increase in provisions was a one-time adjustment related to expected loss models in Guatemala, and net income growth is expected to align with loan growth of 8% to 10% [44] Question: Cost of Risk Breakdown - Management indicated that the cost of risk for 2020 is expected to be around 1.8%, with the fourth quarter's increase primarily driven by specific corporate cases and model adjustments in Guatemala [48][50] Question: Expense Growth Guidance - The company provided guidance for expense growth at around 6% for 2020, driven by IT investments and technology development [51][52] Question: Digital Platform Expansion Strategy - Management highlighted the positive growth of the Nequi platform, which currently has 2 million customers and is adding new features to enhance user experience [63][65] Question: Return on Equity Expectations - Management explained that the expected ROE of 13% to 13.5% is due to increased capital levels, with a target to return to higher levels as loan growth resumes [85][92]

4Q19 EARNINGS RESULTS 1 Investor Relations– 4Q19 Results Key Subjects 4Q 2019 Macroeconomic Perspective | --- | --- | --- | |--------|-------|-------| | | | | | | | C | | Loan | | | | | | | | Demand | | | Credit Cycle Performance Opex Evolution Business Transformation 2 Business Evolution 2019 Financial Inclusion Colombia ● +700,000 new customers in "Bancolombia a la Mano" ● +91,000 Micro-business customers ● + 120,000 National money orders ● "Credito a la Mano": Over COP$107 BN in disbursements ● Mortgage ...

Bancolombia S.A. (NYSE:CIB) Q3 2019 Earnings Conference Call November 7, 2019 8:00 AM ET Company Participants Juan Carlos Mora – Chief Executive Officer José Humberto Acosta – Chief Financial Officer Conference Call Participants Thiago Batista – UBS Jason Mollin – Scotiabank Nicolas Riva – Bank of America Jorge Kuri – Morgan Stanley Jorg Friedemann – Citibank Alonso Garcia – Crédit Suisse Ernesto Gabilondo – Bank of America Yuri Fernandes – JPMorgan Neha Agarwala – HSBC Rodrigo Sánchez – Davivienda Corredor ...

3Q19 EARNINGS RESULTS Investors Relations – 3Q19 Results1 KEY SUBJECTS 3Q 2019 Credit cycle improvement ● The trend of the portfolio is positive. ● Past Due Loans continue to go down and coverage is higher. ● The cost of credit will be around 1.8% for 2019. Evolution of Fees · Sustained growth driven by debit, credit cards, bancassurance and asset management. · Continued expansion of the client base and higher volume of transactions. Digital strategy · Bancolombia adds 150k customers / month and 16% of its ...

Bancolombia S.A. (NYSE:CIB) Q2 2019 Earnings Conference Call August 6, 2019 9:00 AM ET Company Participants Juan Carlos Mora - Chief Executive Officer Jaime Velásquez - Chief Strategy and Finance Officer José Humberto Acosta - Chief Financial Officer Rodrigo Prieto - Chief Risk Officer Jorge Humberto Hernández - Chief Accounting Officer Alejandro Mejia - Investor Relations Manager Juan Pablo Espinosa - Chief Economist Conference Call Participants Gabriel Nóbrega - Citibank Ernesto Gabilondo - Bank of Americ ...

Bancolombia Bancolombia 2Q19 Earnings Results CIB LISTED NYSE v Indexes Investor Relations - 2Q19 Results KEY SUBJECTS SECOND QUARTER 2019 PROVISION CHARGES IMPROVEMENT • Lower loan deterioration • Cost of credit reduction • Lower impact of corporate clients GROWTH IN CLIENTS AND TRANSACTIONS • 26% increase in the volume of transactions • Mobile channel grows 50% YoY • The bank reached 13,700 banking agents | --- | --- | |-------|------------------------------------------------------------------------------ ...

AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON APRIL 24, 2019 UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 20-F (Mark One) ¨ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 OR ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period ...

Bancolombia S.A. (NYSE:CIB) Q4 2018 Earnings Conference Call February 22, 2019 8:00 AM ET Company Participants Juan Carlos Mora Uribe - Chief Executive Officer José Humberto Acosta Martin - Chief Financial Officer Juan Pablo Espinosa - Chief Economist Conference Call Participants Jason Mollin - Scotiabank Yuri Fernandes - J.P. Morgan & Co. Sebastian Gallego Betancur - CrediCorp Capital Ltd. Ernesto Gabilondo - Bank of America Merrill Lynch Natalia Corfield - J.P. Morgan Chase & Co. Andrés Soto - Santander C ...