United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended March 31, 2025 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of ...

Revenue Growth - Revenues before reimbursements increased by 3% to $312.0 million in Q1 2025 from $301.7 million in Q1 2024[2] - Total revenues for Q1 2025 were $323.339 million, a 3% increase from $313.073 million in Q1 2024[35] - International Revenues Before Reimbursements rose by 6.4% to $104,394 million in 2025 compared to $98,092 million in 2024[40] - North America Loss Adjusting revenues grew by 3.1% to $79.7 million, driven by growth in U.S. Global Technical Services[5] - Broadspire segment revenues increased by 2.2% to $96.4 million, supported by growth in medical case management and casualty claims revenues[9] Net Income and Earnings - Net income attributable to shareholders rose by 139% to $6.7 million, or $0.13 per diluted share, compared to $2.8 million, or $0.06 per diluted share, in the prior year quarter[3] - Net income attributable to shareholders of Crawford & Company for Q1 2025 was $6.684 million, up 136% from $2.837 million in Q1 2024[35] - The company reported a 141% increase in income before income taxes, reaching $9.220 million in Q1 2025 compared to $3.826 million in Q1 2024[35] - Class A and Class B common stock earnings per share (diluted) for Q1 2025 were both $0.13, a 117% increase from $0.06 in Q1 2024[35] Operating Earnings - Consolidated adjusted operating earnings increased by 47% to $17.8 million, with a significant margin improvement across three business segments[3] - Operating earnings for North America Loss Adjusting segment increased to $5.476 million in Q1 2025 from $4.479 million in Q1 2024[28] - The company reported a 162.5% increase in Operating Earnings for the Platform Solutions segment, reaching $2,927 million in 2025 from $1,115 million in 2024[40] Cash and Cash Equivalents - The company's consolidated cash and cash equivalents position increased to $57.4 million as of March 31, 2025, compared to $55.4 million at the end of 2024[18] - The company’s cash and cash equivalents increased to $57.367 million as of March 31, 2025, from $55.412 million at the end of 2024[36] - Cash, cash equivalents, and restricted cash at the end of the period increased to $58,021 million in 2025 from $46,659 million in 2024[42] Expenses - Selling, general, and administrative expenses decreased by $2.7 million, or 3.5%, primarily due to reduced professional fees and self-insurance reserves[14] - Total Operating Expenses increased by 1.9% to $74,264 million in 2025 from $72,886 million in 2024[40] - Direct Compensation, Fringe Benefits & Non-Employee Labor as a percentage of Revenues Before Reimbursements decreased to 70.3% in 2025 from 71.7% in 2024[40] - Expenses Other than Direct Compensation increased by 4.7% to $18,246 million in 2025 compared to $17,419 million in 2024[40] Cash Flow - Free cash flow for Q1 2025 was $(23.246) million, an improvement of $6.107 million compared to $(29.353) million in Q1 2024[28] - Cash Flows from Operating Activities showed a net cash used of $13,923 million in 2025, an improvement from $19,803 million in 2024[42] Other Financial Metrics - Non-GAAP adjusted EBITDA for Q1 2025 was $26.841 million, compared to $20.621 million in Q1 2024, reflecting a significant increase[29] - Corporate interest expense increased by 10% to $3.944 million in Q1 2025 from $3.596 million in Q1 2024[35] - Total assets as of March 31, 2025, were $792.259 million, a decrease from $803.755 million as of December 31, 2024[36] - The company estimates a potential negative impact of approximately $5.0 million on its financial condition due to new administrative guidance from a foreign tax authority[17]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D. C. 20549 Form 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia (State or other jurisdiction of incorporation or organizatio ...

Revenue Performance - Revenues before reimbursements increased 17% to $347.3 million in Q4 2024 from $296.1 million in Q4 2023[2] - Full year revenues before reimbursements reached a record $1.293 billion in 2024, up 2% from $1.267 billion in 2023[3] - Total revenues for Q4 2024 reached $347,254, up 17.3% from $296,121 in Q4 2023[32] - The U.S. market contributed $213,400 to total revenues in Q4 2024, accounting for 61.4% of total revenue, compared to 59.5% in Q4 2023[32] - Total revenues for the year ended December 31, 2024, were $1,292,510, compared to $1,267,131 in 2023, marking a growth of 2.0%[32] - Total revenues for the year ended December 31, 2024, were $1,340,970,000, a 2% increase from $1,316,919,000 in 2023[43] Net Income and Earnings - Fourth quarter net income was $5.7 million, a significant recovery from a loss of $(0.8) million in the prior year quarter[2] - Net income attributable to shareholders for Q4 2024 was $5,722, a recovery from a loss of $818 in Q4 2023[33] - Net income for the three months ended December 31, 2024, was $5,861,000, a significant increase of 693% from a net loss of $989,000 in the same period of 2023[41] - Net income attributable to shareholders for the year ended December 31, 2024, was $26,596,000, down 13% from $30,609,000 in 2023[43] Operating Earnings - Consolidated adjusted operating earnings for Q4 2024 were $18.7 million, a 140% increase from $7.8 million in Q4 2023[4] - Consolidated operating earnings for Q4 2024 were $18,726, a significant increase from $7,750 in Q4 2023, representing a growth of 142.5%[33] - North America Loss Adjusting segment reported operating earnings of $3,366 in Q4 2024, up from $752 in Q4 2023[33] - International Operations segment saw operating earnings increase to $8,473 in Q4 2024 from $2,207 in Q4 2023[33] - Operating earnings for North America reached $3,366 million, a significant increase of 347.6% from $752 million in 2023[48] - Operating earnings for international operations surged to $8,473 million, an increase of 283.9% from $2,207 million in 2023[48] Cash Flow and Debt - The company provided $51.6 million of cash from operations in 2024, down from $103.8 million in 2023, primarily due to a decrease in accounts receivable[23] - Free cash flow for the year ended December 31, 2024, was $9,972, down 85.1% from $67,194 in 2023[33] - The company reported a net corporate interest expense of $4,328 for Q4 2024, compared to $3,772 in Q4 2023, indicating an increase of 14.7%[33] - The company's total debt outstanding increased to $218.1 million as of December 31, 2024, compared to $209.1 million at the end of 2023[22] Assets and Liabilities - Total assets as of December 31, 2024, were $803,755,000, slightly up from $799,199,000 as of December 31, 2023[45] - Total liabilities as of December 31, 2024, were $644,204,000, compared to $659,368,000 as of December 31, 2023, indicating a decrease in liabilities[45] - Cash and cash equivalents as of December 31, 2024, were $55,412,000, down from $58,363,000 as of December 31, 2023[45] Segment Performance - North America Loss Adjusting revenues before reimbursements were $79.4 million in Q4 2024, increasing 14% from $69.7 million in Q4 2023[6] - International Operations revenues before reimbursements were $112.5 million in Q4 2024, up 15.8% from $97.2 million in Q4 2023[9] - Broadspire segment revenues before reimbursements reached a new annual record of $388.1 million in 2024, increasing 9.1% from $355.7 million in 2023[13] - Platform Solutions revenues before reimbursements were $57.6 million in Q4 2024, up 55.1% from $37.2 million in Q4 2023[14] Expense Analysis - Direct compensation, fringe benefits, and non-employee labor costs in North America rose to $58,951 million, reflecting a 12.9% increase from $52,224 million in 2023[48] - Total operating expenses for North America were $76,068 million, a 10.4% increase compared to $68,932 million in 2023[48] - Total operating expenses for international operations were $104,018 million, up 9.6% from $94,945 million in 2023[48]

Financial Performance - Total revenues for the nine months ended September 30, 2024, were $982,652,000, a decrease of 2.1% from $1,007,754,000 in the same period of 2023[6]. - Net income for the nine months ended September 30, 2024, was $20,874,000, down 33.5% from $31,427,000 in 2023[8]. - Earnings per share (diluted) for Class A and Class B common stock were both $0.42 for the nine months ended September 30, 2024, compared to $0.63 and $0.64, respectively, in 2023[8]. - Comprehensive income for the nine months ended September 30, 2024, was $27,833,000, down from $43,913,000 in 2023[12]. - The company reported a net income of $8,584 million for the quarter, compared to $8,502 million in the previous quarter, indicating stable profitability[18]. - The company reported a net income of $10,681,000 for the quarter ending March 31, 2023, which decreased to $8,427,000 by June 30, 2023, indicating a decline of approximately 21.1%[19]. - The company recognized a net income attributable to common shareholders of $7.33 million for the three months ended September 30, 2024, compared to $4.99 million in the same period of 2023[43]. Cash Flow and Liquidity - Net cash provided by operating activities for the nine months ended September 30, 2024, was $11,093,000, significantly lower than $68,077,000 in the same period of 2023[15]. - Cash and cash equivalents were $52,340,000 as of September 30, 2024, down from $58,363,000 at December 31, 2023[13]. - Cash, cash equivalents, and restricted cash at the end of the period stood at $54,683 million, up from $50,282 million, showing a positive liquidity position[16]. - The company experienced an increase in revolving credit facility borrowings by $61,612 million, compared to $20,958 million previously, indicating a strategic move to enhance liquidity[16]. - The company maintains a letter of credit with an aggregate committed amount of $8,870,000 as of September 30, 2024, under its credit facility[58]. Assets and Liabilities - Total current assets decreased to $362,368,000 as of September 30, 2024, from $369,346,000 at December 31, 2023[13]. - Total liabilities increased to $800,794,000 as of September 30, 2024, compared to $799,199,000 at December 31, 2023[14]. - The company’s total assets were $800,794,000 as of September 30, 2024, slightly up from $799,199,000 at December 31, 2023[14]. - The liabilities of the deferred compensation plan were $6,219,000 as of September 30, 2023, slightly down from $6,261,000 at December 31, 2022[21]. Shareholder Returns - Cash dividends paid increased to $(10,320) million from $(9,284) million, reflecting a rise in shareholder returns[16]. - Cash dividends paid for Class A and Class B shares were $3,430,000 for the three months ended September 30, 2023, consistent with the previous quarter's dividend payments[19]. - The company repurchased common stock amounting to $(3,604) million, significantly higher than $(582) million in the prior period, indicating a strong commitment to returning capital to shareholders[16]. - For the nine months ended September 30, 2024, the company repurchased 385,544 shares of CRD-B at an average cost of $9.34, compared to 63,103 shares at an average cost of $9.24 during the same period in 2023[47]. - As of September 30, 2024, the company had remaining authorization to repurchase 1,113,875 shares under the 2021 Repurchase Authorization[46]. Segment Performance - The company has four reportable segments: North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions, which contribute to its diversified revenue streams[21]. - North America adjusted revenues before reimbursements for Q3 2024 were $79,329,000, a slight decrease from $79,987,000 in Q3 2023[25]. - International Operations revenues before reimbursements for Q3 2024 totaled $105,741,000, up from $98,066,000 in Q3 2023, representing a 7.1% increase[27]. - Claims Management revenues for Q3 2024 were $50,293,000, compared to $47,919,000 in Q3 2023, reflecting a 4.8% growth[28]. - Medical Management revenues increased to $48,716,000 in Q3 2024 from $44,310,000 in Q3 2023, marking a 9.1% rise[28]. - Total Broadspire revenues before reimbursements for Q3 2024 reached $99,009,000, up from $92,229,000 in Q3 2023, indicating a 7.9% increase[28]. - Contractor Connection revenues for Q3 2024 were $17,051,000, down from $19,013,000 in Q3 2023, a decrease of 10.3%[30]. - Networks service line revenues fell significantly to $20,787,000 in Q3 2024 from $34,160,000 in Q3 2023, a decline of 39.0%[30]. - Total Platform Solutions revenues before reimbursements for Q3 2024 were $45,296,000, down from $59,839,000 in Q3 2023, a decrease of 24.3%[30]. Revenue Recognition and Performance Obligations - Revenue recognition is based on the transfer of control of services, with accounts receivable expected to be collected in less than two months, indicating efficient cash flow management[24]. - Deferred revenues related to lifetime claim handling approximated $40,271,000 as of September 30, 2024, compared to $39,800,000 as of December 31, 2023[33]. - The Company expects to close approximately 99% of all cases referred under lifetime claim service agreements within five years from the date of referral[33]. - As of September 30, 2024, the Company had $105.7 million in remaining performance obligations, with an expectation to recognize approximately 67% as revenue within one year[35]. - The deferred revenue balance as of September 30, 2024, was $59.22 million, reflecting quarterly additions of $23.82 million and revenue recognized of $24.56 million from prior and current periods[34]. - The Company expects to recognize the remaining balance of performance obligations as revenue after one year, indicating a stable revenue stream from existing contracts[35]. Tax and Pension Costs - The provision for income taxes for the three months ended September 30, 2024, was $5.33 million, with an effective tax rate of 36.2%, up from 35.8% in the prior year[39]. - The net periodic cost related to defined benefit pension plans for the three months ended September 30, 2024, was $2.87 million, compared to $2.56 million in the same period of 2023[40]. - The Company made contributions of $1.90 million to the U.K. defined benefit pension plans for the nine months ended September 30, 2024, compared to $1.80 million in the same period of 2023[41]. Stock-Based Compensation - Stock-based compensation expenses were $1,218 million, reflecting ongoing investment in employee incentives[18]. - The company issued stock-based compensation totaling $1,574,000 for the three months ended September 30, 2023, reflecting ongoing investment in employee incentives[19]. - Basic earnings per share for CRD-A was $0.19 for the three months ended September 30, 2024, consistent with the prior year, while CRD-B also reported $0.19[43]. - The diluted earnings per share for CRD-A was $0.19 for the three months ended September 30, 2024, and $0.25 for CRD-B, reflecting stable performance[44]. Other Comprehensive Income - Other comprehensive income for the period was $3,823 million, contributing positively to overall financial performance[18]. - The company’s accumulated other comprehensive loss (AOCL) attributable to shareholders was $(211,370,000) as of September 30, 2024[49]. - The company reported a comprehensive loss of $(214,402,000) for the three months ended September 30, 2024, compared to $(218,615,000) for the nine months ended September 30, 2024[49]. Global Operations - The company operates in over 70 countries, providing claims management and outsourcing solutions to insurance companies and self-insured entities, highlighting its global reach[20]. - The company’s North America Loss Adjusting segment services the North American property and casualty market, including operations in the U.S. and Canada[53]. - The company’s International Operations segment services the global property and casualty market outside North America, including operations in the U.K., Europe, Australia, Asia, and Latin America[53].

Exhibit 99.1 Crawford & Company® 5335 Triangle Parkway Peachtree Corners, GA 30092 FOR IMMEDIATE RELEASE CRAWFORD & COMPANY REPORTS 2024 THIRD QUARTER RESULTS Continued momentum in core non-weather businesses highlighted by record quarterly revenue at Broadspire; revenue growth and improved margins in International Operations ATLANTA, (November 4, 2024) -- Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the third quarter ended September 30, 2024. GAAP Consolidat ...

Exhibit 99.1 FOR IMMEDIATE RELEASE CRAWFORD & COMPANY REPORTS 2024 SECOND QUARTER RESULTS Crawford & Company® 5335 Triangle Parkway Peachtree Corners, GA 30092 ATLANTA, (August 5, 2024) -- Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the second quarter ended June 30, 2024. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐ insured entities wi ...

United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of ...

International Operations revenues before reimbursements were $98.1 million in the first quarter of 2024, up 6.8% from $91.9 million in the same period of 2023. Absent foreign exchange rate decreases of $0.9 million, revenues would have been $97.2 million for the 2024 first quarter. Operating earnings were $1.7 million in the 2024 first quarter, compared to $3.0 million in the 2023 period. The segment's operating margin for the 2024 quarter was 1.7% as compared with 3.3% in the 2023 quarter. Adjusted EBITDA ...

On November 1, 2020, we acquired 100% of HBA Group in Australia. The HBA Group is a legal services provider that complements our TPA business in Australia. The purchase price included an initial cash payment of $4.0 million, net of working capital adjustment, and a maximum $3.2 million payable over the next four years based on achieving certain revenue and EBITDA performance goals as set forth in the purchase agreement. The financial results of certain of the Company's international subsidiaries, including ...