United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended March 31, 2025 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of ...

Revenue Growth - Revenues before reimbursements increased by 3% to $312.0 million in Q1 2025 from $301.7 million in Q1 2024[2] - Total revenues for Q1 2025 were $323.339 million, a 3% increase from $313.073 million in Q1 2024[35] - International Revenues Before Reimbursements rose by 6.4% to $104,394 million in 2025 compared to $98,092 million in 2024[40] - North America Loss Adjusting revenues grew by 3.1% to $79.7 million, driven by growth in U.S. Global Technical Services[5] - Broadspire segment revenues increased by 2.2% to $96.4 million, supported by growth in medical case management and casualty claims revenues[9] Net Income and Earnings - Net income attributable to shareholders rose by 139% to $6.7 million, or $0.13 per diluted share, compared to $2.8 million, or $0.06 per diluted share, in the prior year quarter[3] - Net income attributable to shareholders of Crawford & Company for Q1 2025 was $6.684 million, up 136% from $2.837 million in Q1 2024[35] - The company reported a 141% increase in income before income taxes, reaching $9.220 million in Q1 2025 compared to $3.826 million in Q1 2024[35] - Class A and Class B common stock earnings per share (diluted) for Q1 2025 were both $0.13, a 117% increase from $0.06 in Q1 2024[35] Operating Earnings - Consolidated adjusted operating earnings increased by 47% to $17.8 million, with a significant margin improvement across three business segments[3] - Operating earnings for North America Loss Adjusting segment increased to $5.476 million in Q1 2025 from $4.479 million in Q1 2024[28] - The company reported a 162.5% increase in Operating Earnings for the Platform Solutions segment, reaching $2,927 million in 2025 from $1,115 million in 2024[40] Cash and Cash Equivalents - The company's consolidated cash and cash equivalents position increased to $57.4 million as of March 31, 2025, compared to $55.4 million at the end of 2024[18] - The company’s cash and cash equivalents increased to $57.367 million as of March 31, 2025, from $55.412 million at the end of 2024[36] - Cash, cash equivalents, and restricted cash at the end of the period increased to $58,021 million in 2025 from $46,659 million in 2024[42] Expenses - Selling, general, and administrative expenses decreased by $2.7 million, or 3.5%, primarily due to reduced professional fees and self-insurance reserves[14] - Total Operating Expenses increased by 1.9% to $74,264 million in 2025 from $72,886 million in 2024[40] - Direct Compensation, Fringe Benefits & Non-Employee Labor as a percentage of Revenues Before Reimbursements decreased to 70.3% in 2025 from 71.7% in 2024[40] - Expenses Other than Direct Compensation increased by 4.7% to $18,246 million in 2025 compared to $17,419 million in 2024[40] Cash Flow - Free cash flow for Q1 2025 was $(23.246) million, an improvement of $6.107 million compared to $(29.353) million in Q1 2024[28] - Cash Flows from Operating Activities showed a net cash used of $13,923 million in 2025, an improvement from $19,803 million in 2024[42] Other Financial Metrics - Non-GAAP adjusted EBITDA for Q1 2025 was $26.841 million, compared to $20.621 million in Q1 2024, reflecting a significant increase[29] - Corporate interest expense increased by 10% to $3.944 million in Q1 2025 from $3.596 million in Q1 2024[35] - Total assets as of March 31, 2025, were $792.259 million, a decrease from $803.755 million as of December 31, 2024[36] - The company estimates a potential negative impact of approximately $5.0 million on its financial condition due to new administrative guidance from a foreign tax authority[17]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D. C. 20549 Form 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia (State or other jurisdiction of incorporation or organizatio ...

Revenue Performance - Revenues before reimbursements increased 17% to $347.3 million in Q4 2024 from $296.1 million in Q4 2023[2] - Full year revenues before reimbursements reached a record $1.293 billion in 2024, up 2% from $1.267 billion in 2023[3] - Total revenues for Q4 2024 reached $347,254, up 17.3% from $296,121 in Q4 2023[32] - The U.S. market contributed $213,400 to total revenues in Q4 2024, accounting for 61.4% of total revenue, compared to 59.5% in Q4 2023[32] - Total revenues for the year ended December 31, 2024, were $1,292,510, compared to $1,267,131 in 2023, marking a growth of 2.0%[32] - Total revenues for the year ended December 31, 2024, were $1,340,970,000, a 2% increase from $1,316,919,000 in 2023[43] Net Income and Earnings - Fourth quarter net income was $5.7 million, a significant recovery from a loss of $(0.8) million in the prior year quarter[2] - Net income attributable to shareholders for Q4 2024 was $5,722, a recovery from a loss of $818 in Q4 2023[33] - Net income for the three months ended December 31, 2024, was $5,861,000, a significant increase of 693% from a net loss of $989,000 in the same period of 2023[41] - Net income attributable to shareholders for the year ended December 31, 2024, was $26,596,000, down 13% from $30,609,000 in 2023[43] Operating Earnings - Consolidated adjusted operating earnings for Q4 2024 were $18.7 million, a 140% increase from $7.8 million in Q4 2023[4] - Consolidated operating earnings for Q4 2024 were $18,726, a significant increase from $7,750 in Q4 2023, representing a growth of 142.5%[33] - North America Loss Adjusting segment reported operating earnings of $3,366 in Q4 2024, up from $752 in Q4 2023[33] - International Operations segment saw operating earnings increase to $8,473 in Q4 2024 from $2,207 in Q4 2023[33] - Operating earnings for North America reached $3,366 million, a significant increase of 347.6% from $752 million in 2023[48] - Operating earnings for international operations surged to $8,473 million, an increase of 283.9% from $2,207 million in 2023[48] Cash Flow and Debt - The company provided $51.6 million of cash from operations in 2024, down from $103.8 million in 2023, primarily due to a decrease in accounts receivable[23] - Free cash flow for the year ended December 31, 2024, was $9,972, down 85.1% from $67,194 in 2023[33] - The company reported a net corporate interest expense of $4,328 for Q4 2024, compared to $3,772 in Q4 2023, indicating an increase of 14.7%[33] - The company's total debt outstanding increased to $218.1 million as of December 31, 2024, compared to $209.1 million at the end of 2023[22] Assets and Liabilities - Total assets as of December 31, 2024, were $803,755,000, slightly up from $799,199,000 as of December 31, 2023[45] - Total liabilities as of December 31, 2024, were $644,204,000, compared to $659,368,000 as of December 31, 2023, indicating a decrease in liabilities[45] - Cash and cash equivalents as of December 31, 2024, were $55,412,000, down from $58,363,000 as of December 31, 2023[45] Segment Performance - North America Loss Adjusting revenues before reimbursements were $79.4 million in Q4 2024, increasing 14% from $69.7 million in Q4 2023[6] - International Operations revenues before reimbursements were $112.5 million in Q4 2024, up 15.8% from $97.2 million in Q4 2023[9] - Broadspire segment revenues before reimbursements reached a new annual record of $388.1 million in 2024, increasing 9.1% from $355.7 million in 2023[13] - Platform Solutions revenues before reimbursements were $57.6 million in Q4 2024, up 55.1% from $37.2 million in Q4 2023[14] Expense Analysis - Direct compensation, fringe benefits, and non-employee labor costs in North America rose to $58,951 million, reflecting a 12.9% increase from $52,224 million in 2023[48] - Total operating expenses for North America were $76,068 million, a 10.4% increase compared to $68,932 million in 2023[48] - Total operating expenses for international operations were $104,018 million, up 9.6% from $94,945 million in 2023[48]

Financial Performance - Total revenues for the nine months ended September 30, 2024, were $982,652,000, a decrease of 2.1% from $1,007,754,000 in the same period of 2023[6]. - Net income for the nine months ended September 30, 2024, was $20,874,000, down 33.5% from $31,427,000 in 2023[8]. - Earnings per share (diluted) for Class A and Class B common stock were both $0.42 for the nine months ended September 30, 2024, compared to $0.63 and $0.64, respectively, in 2023[8]. - Comprehensive income for the nine months ended September 30, 2024, was $27,833,000, down from $43,913,000 in 2023[12]. - The company reported a net income of $8,584 million for the quarter, compared to $8,502 million in the previous quarter, indicating stable profitability[18]. - The company reported a net income of $10,681,000 for the quarter ending March 31, 2023, which decreased to $8,427,000 by June 30, 2023, indicating a decline of approximately 21.1%[19]. - The company recognized a net income attributable to common shareholders of $7.33 million for the three months ended September 30, 2024, compared to $4.99 million in the same period of 2023[43]. Cash Flow and Liquidity - Net cash provided by operating activities for the nine months ended September 30, 2024, was $11,093,000, significantly lower than $68,077,000 in the same period of 2023[15]. - Cash and cash equivalents were $52,340,000 as of September 30, 2024, down from $58,363,000 at December 31, 2023[13]. - Cash, cash equivalents, and restricted cash at the end of the period stood at $54,683 million, up from $50,282 million, showing a positive liquidity position[16]. - The company experienced an increase in revolving credit facility borrowings by $61,612 million, compared to $20,958 million previously, indicating a strategic move to enhance liquidity[16]. - The company maintains a letter of credit with an aggregate committed amount of $8,870,000 as of September 30, 2024, under its credit facility[58]. Assets and Liabilities - Total current assets decreased to $362,368,000 as of September 30, 2024, from $369,346,000 at December 31, 2023[13]. - Total liabilities increased to $800,794,000 as of September 30, 2024, compared to $799,199,000 at December 31, 2023[14]. - The company’s total assets were $800,794,000 as of September 30, 2024, slightly up from $799,199,000 at December 31, 2023[14]. - The liabilities of the deferred compensation plan were $6,219,000 as of September 30, 2023, slightly down from $6,261,000 at December 31, 2022[21]. Shareholder Returns - Cash dividends paid increased to $(10,320) million from $(9,284) million, reflecting a rise in shareholder returns[16]. - Cash dividends paid for Class A and Class B shares were $3,430,000 for the three months ended September 30, 2023, consistent with the previous quarter's dividend payments[19]. - The company repurchased common stock amounting to $(3,604) million, significantly higher than $(582) million in the prior period, indicating a strong commitment to returning capital to shareholders[16]. - For the nine months ended September 30, 2024, the company repurchased 385,544 shares of CRD-B at an average cost of $9.34, compared to 63,103 shares at an average cost of $9.24 during the same period in 2023[47]. - As of September 30, 2024, the company had remaining authorization to repurchase 1,113,875 shares under the 2021 Repurchase Authorization[46]. Segment Performance - The company has four reportable segments: North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions, which contribute to its diversified revenue streams[21]. - North America adjusted revenues before reimbursements for Q3 2024 were $79,329,000, a slight decrease from $79,987,000 in Q3 2023[25]. - International Operations revenues before reimbursements for Q3 2024 totaled $105,741,000, up from $98,066,000 in Q3 2023, representing a 7.1% increase[27]. - Claims Management revenues for Q3 2024 were $50,293,000, compared to $47,919,000 in Q3 2023, reflecting a 4.8% growth[28]. - Medical Management revenues increased to $48,716,000 in Q3 2024 from $44,310,000 in Q3 2023, marking a 9.1% rise[28]. - Total Broadspire revenues before reimbursements for Q3 2024 reached $99,009,000, up from $92,229,000 in Q3 2023, indicating a 7.9% increase[28]. - Contractor Connection revenues for Q3 2024 were $17,051,000, down from $19,013,000 in Q3 2023, a decrease of 10.3%[30]. - Networks service line revenues fell significantly to $20,787,000 in Q3 2024 from $34,160,000 in Q3 2023, a decline of 39.0%[30]. - Total Platform Solutions revenues before reimbursements for Q3 2024 were $45,296,000, down from $59,839,000 in Q3 2023, a decrease of 24.3%[30]. Revenue Recognition and Performance Obligations - Revenue recognition is based on the transfer of control of services, with accounts receivable expected to be collected in less than two months, indicating efficient cash flow management[24]. - Deferred revenues related to lifetime claim handling approximated $40,271,000 as of September 30, 2024, compared to $39,800,000 as of December 31, 2023[33]. - The Company expects to close approximately 99% of all cases referred under lifetime claim service agreements within five years from the date of referral[33]. - As of September 30, 2024, the Company had $105.7 million in remaining performance obligations, with an expectation to recognize approximately 67% as revenue within one year[35]. - The deferred revenue balance as of September 30, 2024, was $59.22 million, reflecting quarterly additions of $23.82 million and revenue recognized of $24.56 million from prior and current periods[34]. - The Company expects to recognize the remaining balance of performance obligations as revenue after one year, indicating a stable revenue stream from existing contracts[35]. Tax and Pension Costs - The provision for income taxes for the three months ended September 30, 2024, was $5.33 million, with an effective tax rate of 36.2%, up from 35.8% in the prior year[39]. - The net periodic cost related to defined benefit pension plans for the three months ended September 30, 2024, was $2.87 million, compared to $2.56 million in the same period of 2023[40]. - The Company made contributions of $1.90 million to the U.K. defined benefit pension plans for the nine months ended September 30, 2024, compared to $1.80 million in the same period of 2023[41]. Stock-Based Compensation - Stock-based compensation expenses were $1,218 million, reflecting ongoing investment in employee incentives[18]. - The company issued stock-based compensation totaling $1,574,000 for the three months ended September 30, 2023, reflecting ongoing investment in employee incentives[19]. - Basic earnings per share for CRD-A was $0.19 for the three months ended September 30, 2024, consistent with the prior year, while CRD-B also reported $0.19[43]. - The diluted earnings per share for CRD-A was $0.19 for the three months ended September 30, 2024, and $0.25 for CRD-B, reflecting stable performance[44]. Other Comprehensive Income - Other comprehensive income for the period was $3,823 million, contributing positively to overall financial performance[18]. - The company’s accumulated other comprehensive loss (AOCL) attributable to shareholders was $(211,370,000) as of September 30, 2024[49]. - The company reported a comprehensive loss of $(214,402,000) for the three months ended September 30, 2024, compared to $(218,615,000) for the nine months ended September 30, 2024[49]. Global Operations - The company operates in over 70 countries, providing claims management and outsourcing solutions to insurance companies and self-insured entities, highlighting its global reach[20]. - The company’s North America Loss Adjusting segment services the North American property and casualty market, including operations in the U.S. and Canada[53]. - The company’s International Operations segment services the global property and casualty market outside North America, including operations in the U.K., Europe, Australia, Asia, and Latin America[53].

Financial Performance - Revenues before reimbursements for Q3 2024 were $329.4 million, a slight decrease from $330.1 million in Q3 2023[2] - Net income attributable to shareholders for Q3 2024 was $9.5 million, down from $12.3 million in the same period last year[2] - Diluted earnings per share (EPS) for Q3 2024 were $0.19, compared to $0.25 in Q3 2023[2] - Total revenues for Q3 2024 were $342.726 million, a slight increase of 0% compared to $342.187 million in Q3 2023[26] - Net income for Q3 2024 decreased by 23% to $9.387 million from $12.174 million in Q3 2023[26] - Earnings per share (EPS) for Class A and Class B common stock decreased by 24% to $0.19 in Q3 2024, down from $0.25 in Q3 2023[26] - For the nine months ended September 30, 2024, total revenues were $982.652 million, a decrease of 2% from $1.007754 billion in the same period of 2023[27] - Net income for the nine months ended September 30, 2024, was $20.668 million, down 34% from $31.249 million in 2023[27] Segment Performance - International Operations revenues before reimbursements increased by 7.8% to $105.7 million in Q3 2024, driven by growth in the U.K. and Europe[4] - Broadspire segment achieved record revenues of $99.0 million in Q3 2024, a 7.4% increase from $92.2 million in Q3 2023[5] - North America Loss Adjusting revenues were $79.3 million in Q3 2024, relatively consistent with $80.0 million in Q3 2023[3] - Platform Solutions revenues decreased to $45.3 million in Q3 2024 from $59.8 million in Q3 2023 due to reduced weather-related claim volumes[6] - Revenues before reimbursements for North America in Q3 2024 were $79,329,000, a decrease of 0.8% from $79,987,000 in Q3 2023[29] Operating Expenses and Earnings - Consolidated adjusted EBITDA for Q3 2024 was $29.6 million, or 9.0% of revenues, down from $38.6 million, or 11.7% of revenues, in Q3 2023[2] - Consolidated operating earnings for the three months ended September 30, 2024, were $21,835, a decrease from $29,939 in the same period last year, representing a decline of approximately 27.1%[14] - Operating earnings for North America decreased by 48.0% to $5,443,000 in Q3 2024 from $10,468,000 in Q3 2023[29] - Total operating expenses for North America rose by 6.3% to $73,886,000 in Q3 2024 compared to $69,519,000 in Q3 2023[29] - Non-GAAP adjusted EBITDA for the nine months ended September 30, 2024, was $80,816, compared to $103,024 for the same period in 2023, indicating a decline of approximately 21.5%[15] Cash Flow and Dividends - Free cash flow for the nine months ended September 30, 2024, was $(18,352), a significant decrease from $40,394 in the same period last year, representing a change of $(58,746)[16] - The company reported net cash provided by operating activities of $11,093 for the nine months ended September 30, 2024, down from $68,077 in the same period of 2023, a decrease of approximately 83.7%[16] - Cash dividends per share for Class A and Class B common stock increased by 17% to $0.07 in Q3 2024, compared to $0.06 in Q3 2023[26] - Cash dividends paid in 2024 amounted to $10,320,000, compared to $9,284,000 in 2023[31] Balance Sheet and Debt - The company's total debt increased to $238.4 million as of September 30, 2024, compared to $209.1 million at the end of 2023[9] - Total assets as of September 30, 2024, were $800.794 million, slightly up from $799.199 million as of December 31, 2023[28] - Current liabilities decreased to $283.366 million as of September 30, 2024, from $299.292 million at the end of 2023[28] - Long-term debt and finance leases increased to $205.918 million as of September 30, 2024, compared to $194.335 million at the end of 2023[28] - Shareholders' investment attributable to shareholders of Crawford & Company increased to $160.927 million as of September 30, 2024, from $141.618 million at the end of 2023[28] Other Financial Metrics - Unallocated corporate costs rose to $7.0 million in Q3 2024 from $4.8 million in Q3 2023, primarily due to increased self-insured reserves and professional fees[7] - The company experienced a net loss in corporate interest expense of $4,682 for the three months ended September 30, 2024, compared to a loss of $4,556 in the same period last year[15] - Amortization of intangible assets for the three months ended September 30, 2024, was $1,932, slightly down from $1,986 in the same period of 2023[17] - Non-service pension costs for the three months ended September 30, 2024, were $2,441, compared to $2,170 in the same period last year, reflecting an increase of approximately 12.5%[15] - Weighted-average shares used to compute diluted earnings per share for Class A Common Stock increased to 30,472 for the three months ended September 30, 2024, from 30,063 in the prior year[21]

Exhibit 99.1 FOR IMMEDIATE RELEASE CRAWFORD & COMPANY REPORTS 2024 SECOND QUARTER RESULTS Crawford & Company® 5335 Triangle Parkway Peachtree Corners, GA 30092 ATLANTA, (August 5, 2024) -- Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the second quarter ended June 30, 2024. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐ insured entities wi ...

United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of ...

International Operations revenues before reimbursements were $98.1 million in the first quarter of 2024, up 6.8% from $91.9 million in the same period of 2023. Absent foreign exchange rate decreases of $0.9 million, revenues would have been $97.2 million for the 2024 first quarter. Operating earnings were $1.7 million in the 2024 first quarter, compared to $3.0 million in the 2023 period. The segment's operating margin for the 2024 quarter was 1.7% as compared with 3.3% in the 2023 quarter. Adjusted EBITDA ...

Financial Performance - Revenues before reimbursements for 2023 reached $1.267 billion, a 7% increase from $1.189 billion in 2022[18] - Net income attributable to shareholders was $30.6 million, compared to a loss of $(18.3) million in 2022[18] - Diluted earnings per share were $0.61 for CRD-A and $0.62 for CRD-B, compared to a diluted loss per share of $(0.37) for both classes in 2022[18] - Total revenues for 2023 reached $1.27 billion, a 7% increase from $1.19 billion in 2022[41] - Net income attributable to shareholders for 2023 was $47.0 million, compared to $33.4 million in 2022, representing a 40% increase[41] - Diluted earnings per share on a non-GAAP basis increased to $0.95 in 2023 from $0.67 in 2022, a 42% rise[41] - Consolidated operating earnings for the year ended December 2023 were $85,361 thousand, compared to $61,879 thousand for the year ended December 2022, representing an increase of 37.9%[31] - Adjusted EBITDA for the year ended December 2023 was $118,713 thousand, up from $94,743 thousand in the previous year, indicating a growth of 25.3%[32] Revenue Breakdown - North America Loss Adjusting revenues before reimbursements were $69.7 million in Q4 2023, down 10.3% from $77.7 million in Q4 2022[20] - North America Loss Adjusting revenues before reimbursements increased by 10.5% to $303.6 million in 2023[43] - International Operations revenues before reimbursements grew by 7.0% to $382.4 million in 2023, including $1.5 million from the Van Dijk acquisition[44] - Broadspire segment revenues before reimbursements increased by 13.4% to $355.7 million in 2023[45] - Platform Solutions revenues before reimbursements decreased by 7.5% to $225.5 million in 2023[46] - The U.S. market contributed $176,087 thousand in revenues for the three months ended December 2023, accounting for 59.5% of total revenues[31] - The U.K. market saw revenues of $37,214 thousand, representing 12.6% of total revenues for the same period, an increase from 9.0% in the previous year[31] Cash Flow and Assets - The company's operations generated $103.8 million in cash during 2023, compared to $27.6 million in 2022[28] - The improvement in cash provided by operating activities was primarily due to a $58.4 million enhancement in billed and unbilled accounts receivables[28] - The consolidated cash and cash equivalents position as of December 31, 2023, was $58.4 million, an increase from $46.0 million at the end of 2022[51] - Free cash flow for the twelve months ended December 31, 2023, was $67.2 million, a significant improvement from a negative free cash flow of $(6.9) million in 2022[55] - Cash dividends per share for Class A and Class B common stock increased by 17% to $0.07 from $0.06[71] - Cash, cash equivalents, and restricted cash at the end of the period increased to $59,545 million from $46,645 million at the beginning of the year[74] Expenses and Liabilities - Total current liabilities increased to $299.3 million in 2023 from $279.5 million in 2022[8] - Selling, general, and administrative expenses increased by 20% to $74,877 million from $62,528 million in the previous year[71] - Total costs and expenses decreased by 2% to $308,674 million compared to $315,999 million in the prior year[71] - Non-service pension costs and credits for the three months ended December 2023 were $2,165 thousand, compared to no costs reported in the same period last year[32] - Non-service pension costs increased to $8.6 million in 2023 compared to a credit of $(1.6) million in 2022, indicating a significant rise in pension-related expenses[50] Shareholder Returns and Equity - The company repurchased 293,952 shares of CRD-B at an average cost of $9.30 per share, totaling $2.7 million in 2023[28] - The company did not recognize any goodwill impairment in 2023, contrasting with a $36.8 million charge in 2022[48] - Goodwill impairment for the year ended December 2023 was reported as $0 thousand, compared to $36,808 thousand in the previous year, indicating a significant reduction[34] - The company experienced a significant reduction in unallocated corporate costs, which rose to $19.4 million in 2023 from $7.1 million in 2022[47] Market Presence - The company operates in over 70 countries, providing claims management and outsourcing solutions to insurance companies and self-insured entities[35]