Financial Data and Key Metrics - Q1 total revenue grew 13% YoY to $196 million, with subscription revenue growing 12% YoY to $177.4 million [22] - Non-GAAP operating income was $20.4 million, resulting in a 10% non-GAAP operating margin for the quarter [22] - GAAP net income was $10.6 million, or $0.04 per diluted share [37] - Free cash flow for Q1 was $36.2 million, representing an 18% free cash flow margin [68] - Total remaining performance obligations (RPO) were $922.5 million, up 30% YoY, while cRPO was $570.4 million, up 19% YoY [39] Business Line Data and Key Metrics - Subscription revenue-based net dollar expansion rate (NDE) was 115% in Q1, though it is expected to decline in the coming quarters due to lower new business and heightened renewal pressures [66] - The company added new customers and expanded relationships with existing ones, including Alibaba, Audi, IAG Hotels & Resorts, Lululemon, and Vodafone [32] - Sprinklr Surveys, a new product, entered the customer feedback management market, leveraging generative AI-powered surveys [14] Market Data and Key Metrics - The company signed a new partnership agreement with Reddit, enabling enterprise customers to leverage Reddit for social listening and ad campaign management [16] - Forrester named Sprinklr a strong performer in conversational AI for customer service, validating its AI-driven customer experience strategy [15] Company Strategy and Industry Competition - The company is transitioning its go-to-market strategy, focusing on leadership changes and operational improvements to address lower net bookings and increased customer churn [5][6] - Sprinklr is investing in scalable onboarding experiences to improve customer retention and growth opportunities [26] - The company is positioning itself as a unified front-office platform, consolidating multiple point solutions and leveraging AI for long-term growth [33] Management Commentary on Operating Environment and Future Outlook - The macro environment has softened, with longer sales cycles and heightened budgetary scrutiny, leading to increased churn in core product suites [35] - Management expects elevated churn to continue through FY '25 and has lowered revenue guidance for the year [7][43] - The company is confident in its long-term vision, supported by new leadership and an AI-powered platform [25] Other Important Information - The company repurchased 8.3 million shares of Class A common stock for $101.2 million in Q1 and authorized an incremental $100 million share buyback program [38] - A workforce restructuring in May reduced the global workforce by approximately 3%, with related expenses of $4 million to be booked in Q2 [41] Q&A Session Summary Question: Macro Environment and Sales Execution [48] - Management noted a more pronounced budget squeeze compared to the past two years, with companies tightening spending controls [49][79] - The second half of FY '25 is expected to see slower growth due to macro softness and elevated churn [51][81] Question: Leadership and Co-CEO Structure [89][90] - The Co-CEO structure was implemented to address operational execution gaps, with Ragy Thomas focusing on product and innovation, and Trac Pham on operational execution [89][90] Question: Contact Center Trends and Competitive Positioning [94][95] - Sprinklr is replacing multiple contact center point solutions with a unified system, leveraging AI and a single code base [94][95] - The company is seen as a disruptor in the CCaaS market, with strong traction in modern care solutions [94] Question: AI Impact on Seat-Based Models [113][114] - AI is expected to improve productivity, but the company is preparing for potential pricing compression and seat count reductions [113][114] Question: Go-to-Market Changes and Stabilization [109] - The company is in the early stages of a 4-6 quarter transition to improve go-to-market execution, with leadership upgrades and operational focus [109] Question: Strategic Acquisitions and Long-Term Vision [138][139] - Sprinklr is focused on building a long-term independent platform but acknowledges its potential as a complementary partner for larger companies [138][139]

Sprinklr (CXM) reported $195.96 million in revenue for the quarter ended April 2024, representing a year-over- year increase of 13%. EPS of $0.09 for the same period compares to $0.06 a year ago. The reported revenue compares to the Zacks Consensus Estimate of $194.54 million, representing a surprise of +0.73%. The company delivered an EPS surprise of +28.57%, with the consensus EPS estimate being $0.07. While investors closely watch year-over-year changes in headline numbers -- revenue and earnings -- and ...

What's Next for Sprinklr? While Sprinklr has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock? There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately. Empirical research shows a strong correlation between ne ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended April 30, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) Delaware (State or other Jurisdiction of Incorporat ...

• Q1 Total Revenue of $196.0 million, up 13% year-over-year • Revenue: Total revenue for the first quarter was $196.0 million, up from $173.4 million one year ago, an increase of 13% year-over-year. Subscription revenue for the first quarter was $177.4 million, up from $157.7 million one year ago, an increase of 12% year-over-year. • Operating Income (Loss) and Margin*: First quarter GAAP operating income was $5.7 million, compared to an operating loss of $3.2 million one year ago. Non-GAAP operating income ...

Employee and Human Capital - As of January 31, 2024, the company had 3,869 employees, with 787 based in the United States and 3,082 internationally, including 2,276 in India[101] - The company emphasizes employee engagement, development, and retention as key components of its human capital management strategy[103] Financial Performance - Total revenue for the fiscal year ended January 31, 2024, was $732.36 million, a 18.4% increase from $618.19 million in the previous year[365] - Subscription revenue reached $668.54 million, up 21.8% from $548.65 million in the prior year[365] - The company reported a net income of $51.40 million for the fiscal year 2024, compared to a net loss of $55.74 million in fiscal year 2023[365] - Operating income for the year was $33.95 million, a significant improvement from an operating loss of $51.22 million in the previous year[365] - Research and development expenses increased to $91.29 million, up 19.2% from $76.66 million in the prior year[365] Assets and Liabilities - Total assets increased to $1,223,110 thousand as of January 31, 2024, up from $1,024,991 thousand in 2023, representing a growth of approximately 19.4%[336] - Total current assets rose to $1,000,976 thousand, compared to $862,529 thousand in the previous year, marking an increase of about 16.1%[336] - Total liabilities increased to $543,406 thousand, compared to $475,659 thousand in 2023, indicating a rise of about 14.3%[336] - Total stockholders' equity increased to $679,704 thousand from $549,332 thousand, reflecting a growth of approximately 23.6%[336] Cash Flow and Investments - Net cash provided by operating activities was $71,465 thousand for the year ended 2024, compared to a cash outflow of $32,922 thousand in 2023[346] - Net cash used in investing activities was $110,570 thousand, a decrease from $193,494 thousand in the previous year[346] - Proceeds from the issuance of common stock upon the exercise of stock options amounted to $43,333 thousand, compared to $24,740 thousand in 2023[346] Market and Competitive Position - The company has a strong presence in India, which is considered a competitive advantage due to access to talent at a lower cost[101] - The company operates in a single segment, focusing on its Customer Experience Management Platform, with no discrete financial information provided by product or geography[353] - As of January 31, 2024, the company had 1,735 customers, including over 60% of the Fortune 100[490] Risks and Compliance - The company faces significant risks related to foreign currency exchange rate fluctuations, which could adversely affect its financial condition and results of operations[91] - The company has faced risks related to compliance with international laws and regulations, which could increase operational costs[91] - The company has settled past claims related to intellectual property, indicating ongoing legal risks in its operations[95] Technology and Innovation - The platform captures over 450 million conversations and makes over 10 billion AI predictions daily, handling more than 50 million customer cases each month[492] - Sprinklr AI+ combines proprietary AI with generative AI models to enhance productivity across customer-facing functions, leveraging data from over 30 digital channels[492] - The Unified-CXM platform is designed to comply with industry security standards, including ISO 27001 and PCI-DSS Level 1, ensuring robust data protection[492] - Sprinklr's AI capabilities are available in 149 languages, allowing global customers to derive insights and improve customer interactions[492] Revenue Recognition and Deferred Revenue - The Company recognized revenue of $322.1 million, $276.4 million, and $216.4 million for the years ended January 31, 2024, 2023, and 2022, respectively, from deferred revenue balances[439] - Deferred revenue consists primarily of customer billings made in advance of performance obligations being satisfied[439] Stock and Options - The expected term for stock options is 6.1 years, with a risk-free interest rate of 3.5% and expected volatility of 60.1%[100] - The Company utilizes the Black-Scholes option pricing model to estimate the fair value of stock-based compensation[430] Miscellaneous Financial Information - The fair value of common stock as of January 31, 2024, was $12.85, compared to a range of $10.96 to $14.02 in the previous year[100] - The allowance for credit losses increased to $5.267 million as of January 31, 2024, from $3.156 million in 2023[418] - The Company has not recorded any goodwill impairment charges in the years ended January 31, 2024, 2023, or 2022[420]

Sprinklr, Inc. (NYSE:CXM) Q4 2024 Earnings Conference Call March 27, 2024 5:00 PM ET Company Participants Eric Scro - Senior Vice President, Finance Ragy Thomas - Founder & Chief Executive Officer Manish Sarin - Chief Financial Officer Conference Call Participants Arjun Bhatia - William Blair Raimo Lenschow - Barclays Elizabeth Porter - Morgan Stanley Brett Knoblauch - Cantor Fitzgerald Michael Berg - Wells Fargo Securities Jackson Ader - KeyBanc Capital Market Austin Cole - Citizen's GMP Operator Greetings ...

March 2024 Safe Harbor Statement We intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act and Section 21E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions. This presentation and the accompanying oral presentation also contain estimates and other statistical data made by independent parties and by us relating to market size and gro ...

Employer payroll tax related to stock-based compensation for the periods ended January 31, 2024, and 2023 was immaterial as to the impact to gross profit. | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | |--------------------------------------------------------------------------------------------|-------|----------------|-------|-------------------------|-------|-------|------------------|-------|----------------|-------|-----------------------|-------|------------------ ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Tech Mahindra and Sprinklr together will implement an AI-first customer experience management (CXM) platform that delivers unified services across touchpoints and focus on go-to-market strategies. Aft ...