NEW YORK, Feb. 28, 2024 /PRNewswire/ -- Sprinklr Inc. (NYSE:CXM) will replace Veradigm Inc. (NASD:MDRX) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, March 4. Veradigm will be suspended from the Nasdaq Stock Market on February 29 due to non-compliance with NASDAQ listing rules and is no longer eligible for continued inclusion in the S&P SmallCap 600. Following is a summary of the change that will take place prior to the open of trading on the effective date: Effective Date ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr’s executive vice president of customer operations since September 2023. He will continue to report directly to Sprinklr Founder and CEO Ragy Thomas in this newly expanded role leading a unified global customer organization, including all sales and services teams, ...

Financial Data and Key Metrics Changes - Total revenue for Q3 2024 grew 18% year-over-year to $186.3 million, with subscription revenue increasing 22% year-over-year to $170.5 million [7][21] - Non-GAAP operating income reached a record $27.4 million, resulting in a non-GAAP operating margin of 15% for the quarter, marking the fifth consecutive quarter of non-GAAP profitability [12][14] - GAAP net income totaled $17 million or $0.06 per basic share, with free cash flow generated at $15.9 million during Q3, compared to a cash burn of $1.7 million in the same period last year [13][14] Business Line Data and Key Metrics Changes - Subscription revenue benefited from new business booked earlier than expected, contributing an additional $1 million [21] - Professional services revenue for the quarter was reported at $15.9 million [21] Market Data and Key Metrics Changes - The company added new customers and expanded existing relationships, including notable brands like Alaska Airlines, AstraZeneca, Ford, and Mercedes Benz [9] - A significant partnership was established with a top three North American home improvement retailer, consolidating all digital channels onto the Sprinklr platform [19] Company Strategy and Development Direction - The company aims to scale in the CCaaS market and improve operational efficiency and margins, positioning itself to become a multibillion-dollar revenue company in the future [10] - Sprinklr is focused on unifying customer experience management, emphasizing the importance of integrating AI across all product suites to enhance customer interactions [98][100] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the potential for AI to significantly boost productivity in customer-facing functions, with expected improvements of 20% to 40% over the next five years [8] - The company acknowledged challenges in the marketing and advertising product suite due to budget cuts and layoffs affecting customer spending [25][32] Other Important Information - The company has been recognized by IDC as a major player in the Voice of the Customer Applications market, highlighting its capabilities in managing customer feedback [99] - Sprinklr's AI deployments in Q3 included over 170 implementations, showcasing the effectiveness of its AI solutions in improving customer service metrics [97] Q&A Session Summary Question: What are the expectations for net dollar expansion and retention? - Management indicated that net dollar expansion is expected to decline from 118%, but specific numbers were not provided [71] Question: How is the company addressing the downsell pressure? - Management noted that the downsell pressure is sharper than in previous quarters, attributed to the over-rotation towards CCaaS and the need to refocus on core products [58][60] Question: What feedback was received from customer meetings? - Management reported excitement from customers regarding the CCaaS product, with many expressing interest in practical AI applications that deliver measurable results [30] Question: How is the company managing its go-to-market strategy? - Management is reallocating resources to ensure a balanced focus across all product suites, addressing the over-rotation towards CCaaS [26][61] Question: What is the outlook for the CCaaS market? - Management believes that the CCaaS market presents significant opportunities, with a strong product portfolio and high win rates in competitive situations [53][70]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended October 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) | Delaware | 47-4771485 | | --- | --- | | (State ...

September 2023 © 2023 Sprinklr, Inc. All rights reserved. Un-siloed teams. Happier customers.™ Safe Harbor Statement We intend these forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 27A of the Securities Act and Section 21E of the Securities Exchange Act and are making this statement for purposes of complying with those safe harbor provisions. This presentation and the accompanying oral presentation also contain estimates and other st ...

Sprinklr, Inc. (NYSE:CXM) Q2 2024 Earnings Conference Call September 6, 2023 5:00 PM ET Company Participants Eric Scro - Senior Vice President, Finance Ragy Thomas - Chief Executive Officer and Chairman of the Board Manish Sarin - Chief Financial Officer Conference Call Participants Pinjalim Bora - JPMorgan Frank Surace - Barclays Capital Arjun Bhatia - William Blair Fiona Hynes - Morgan Stanley Brett Knoblauch - Cantor Fitzgerald Michael Turits - KeyBanc Capital Markets Michael Berg - Wells Fargo Tyler Rad ...

Gross Profit and Gross Margin Sales and Marketing Expense Other Income (Expense), Net 24 | --- | --- | --- | --- | --- | --- | --- | --- | --- | |------------------------------------------------------------------------|-------|-----------------------------|-----------|---------------------------|-------|-----------------------------|-------------|-----------------------| | (in thousands) \nCosts of subscription | $ | Three Months 2023 \n290 | Ended \n$ | July 31, 2022 \n389 | $ | Six Months 2023 \n590 | End ...

Financial Performance - Total RPO reached $708.1 million[73], with a subscription margin of 83%[45] - The company has 115 customers with over $1 million in revenue[45] - Net dollar expansion rate is 122%[45] - Q1 FY24 subscription revenue was $157.7 million[57], with a YoY growth of 23%[57] - The company's total addressable market (TAM) is over $60 billion[45] Guidance - Q2 FY24 subscription revenue is projected to be between $158 million and $160 million, a 20% YoY increase[48] - Total revenue for Q2 FY24 is expected to be between $172 million and $174 million, a 15% YoY increase[48] - Full-year fiscal 2024 guidance projects a 15% YoY increase in total revenue[48] AI and Platform Capabilities - The platform processes over 10 billion predictions per day[5] - Sprinklr's AI is trained on over 100 million data points[23] - The platform supports over 1,200 industry-specific use cases[23]

Sprinklr, Inc. (NYSE:CXM) Q1 2024 Earnings Conference Call June 5, 2023 5:00 PM ET Company Participants Eric Scro - Vice President-Finance Ragy Thomas - Founder and Chief Executive Officer Manish Sarin - Chief Financial Officer Conference Call Participants Raimo Lenschow - Barclays Elizabeth Porter - Morgan Stanley Matt VanVliet - BTIG Michael Berg - Wells Fargo Patrick Walravens - JMP Tyler Radke - Citi Michael Vidovic - KeyBanc Arjun Bhatia - William Blair Operator Ladies and gentlemen, thank you for stan ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended April 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) | Delaware | 47-4771485 | | --- | --- | | (State or ...