Financial Performance - Q3 2021 - Revenue for Q3 2021 was $471 million[12], compared to $440 million in Q3 2020[23], representing a 7% year-over-year growth[23] - Net income for Q3 2021 was $76 million[12], compared to $49 million in Q3 2020[23] - Adjusted EBITDA for Q3 2021 was $122 million[12, 13], compared to $91 million in Q3 2020[13], a $31 million increase[25] - Free Cash Flow for the nine months ended September 30, 2021, was $119 million[18], compared to $127 million for the same period in 2020[37] Financial Performance - YTD 2021 - Revenue for the nine months ended September 30, 2021, was $1.263 billion[29], a 10% increase compared to $1.151 billion for the same period in 2020[29] - Net income for the nine months ended September 30, 2021, was $122 million[29], compared to $111 million for the same period in 2020[29] - Adjusted EBITDA for the nine months ended September 30, 2021, was $272 million[30], compared to $238 million for the same period in 2020[30] Outlook - Q4 2021 revenue is projected to be between $330 million and $340 million[20] - Q4 2021 Adjusted EBITDA is projected to be between $40 million and $45 million[20] - FY 2021 revenue is projected to be between $1.59 billion and $1.60 billion[21] - FY 2021 Adjusted EBITDA is projected to be between $310 million and $315 million[21]

Financial Data and Key Metrics Changes - Revenue increased by 7% year-over-year to $471 million, driven by higher pricing in home service plans and growth in ProConnect and Streem [26][30] - Gross profit rose by 18% to $254 million, with a gross profit margin of 54%, the highest in 15 years [31][32] - Adjusted net income increased by 55% to $78 million, and adjusted EBITDA was $122 million, exceeding guidance by over $20 million [32][46] Business Line Data and Key Metrics Changes - Revenue from customer renewals increased by 8% due to improved price realization and growth in renewed plans [27] - First-year real estate revenue decreased by 5% due to a decline in home service plans sold in a tight housing market [27] - Direct-to-consumer (D2C) channel revenue grew by 7%, attributed to improved pricing and the introduction of a new product mix [28][29] Market Data and Key Metrics Changes - The real estate market remains tight, with homes selling quickly and low inventory levels, impacting the sale of home service plans [14][15] - The D2C channel faced challenges due to lower customer demand and increased advertising costs, with a nearly 20% decline in internet search demand for home service plans [18][20] Company Strategy and Development Direction - The company aims to enhance customer experience through digital self-service options and a mobile-first strategy, including the launch of a new app [10][24] - Plans to expand into home maintenance and improvement services to attract a broader customer base [9] - The focus remains on balancing growth and profitability, particularly in the ProConnect business, while addressing challenges in the real estate channel [13][60] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism about service request trends returning to pre-pandemic levels, with expectations for continued growth in the D2C channel [61] - The company anticipates ongoing challenges from inflation and supply chain disruptions, particularly affecting appliance trades [22][47] - A high single-digit revenue growth rate is projected for 2022, with expectations of continued pressure in the real estate channel [70][71] Other Important Information - The company has a solid liquidity position with $309 million in total cash and plans for a $400 million share repurchase program [41][42] - Adjusted EBITDA for the full year 2021 is expected to be between $310 million and $315 million, reflecting strong cost management [46] Q&A Session Summary Question: ProConnect revenue tracking and cost assumptions - Management confirmed ProConnect is on track to meet the $20 million revenue target, with expectations to double revenue in 2022 based on service mix [52][53] Question: Claims trends and expectations - Claims requests are trending close to pre-pandemic levels, with cautious optimism for Q4 and 2022 [60][61] Question: Labor shortages and inflation impact - Labor shortages are affecting contractors, but strong relationships with preferred providers are helping mitigate issues [66] Question: Revenue growth assumptions for 2022 - Revenue growth is expected to be similar to 2021, with challenges in the real estate channel anticipated [70][71] Question: Dynamic pricing impact on margins - Dynamic pricing contributed to improved margins, but process improvements and lower service requests were the main drivers [78][79] Question: Competitive environment and market share - The company believes its scale provides a competitive advantage, with opportunities for market share gains despite challenging conditions [87]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ________________________________________________ FORM 10-Q ________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-38617 _______________________________ ...

Frontdoor, Inc. (NASDAQ:FTDR) Q2 2021 Earnings Conference Call August 4, 2021 4:30 PM ET Company Participants Matt Davis - Vice President of Investor Relations & Treasurer Rex Tibbens - Chief Executive Officer Brian Turcotte - Chief Financial Officer Conference Call Participants Nick Cronin - Truist Securities Ian Zaffino - Oppenheimer Matthew Gaudioso - Compass Point Michael Ng - Goldman Sachs Robert Coolbrith - Wells Fargo Securities Operator Ladies and gentlemen, welcome to Frontdoor's Second Quarter 202 ...

frontdoor. Second-Quarter 2021 Earnings Webcast August 4, 2021 Forward Looking Statements This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor's plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as "believe, ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ________________________________________________ FORM 10-Q ________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-38617 ________________________________________________ Frontdoor, Inc. (Exact name of registrant as specified in its charter) Delaware 82-3871179 (State or other jurisdiction of inc ...

Financial Data and Key Metrics Changes - Revenue increased by 12% year-over-year to $329 million, driven by approximately seven percentage points of volume growth and five points of higher pricing [20][21] - Gross profit increased by 1% to $148 million, with a gross profit margin of 45% [26] - Net income was $5 million, while adjusted net income was $9 million, both declining from the prior year due to lower operating results [26] - Adjusted EBITDA was $36 million, down from $47 million in the prior year period, attributed to lower appliance service requests and timing of SG&A spend [27][39] Business Line Data and Key Metrics Changes - Direct-to-consumer (DTC) revenue grew by 16%, reflecting successful marketing investments [24] - Revenue from customer renewals in home service plans was up 12% due to improved price realization [21] - First-year real estate revenue increased by 2%, primarily from improved pricing, but impacted by a decline in existing home sales [22] - Other revenue increased by $5 million, driven by growth in ProConnect and Streem [25] Market Data and Key Metrics Changes - Existing home sales increased by 15% in Q1, with median prices rising 17% in March, although home inventory remains tight [10] - The company expects home service plan growth to accelerate as the economy opens up [11] Company Strategy and Development Direction - The company aims for sustained double-digit revenue growth and is focused on automation initiatives to improve customer and contractor experiences [7][12] - Plans to expand customer retention initiatives and enhance digital transformation efforts [14] - The company is executing growth strategies for ProConnect and Streem, with a focus on cross-marketing services to existing customers [15][16] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about revenue growth and the long-term fundamentals of the business, despite challenges from supply chain issues and inflation [18][19] - The company anticipates a rebound in volume as it laps the COVID-19 impact on home sales [23] - Management expects to maintain a gross margin of 48% for the full year, despite ongoing supply chain pressures [40][41] Other Important Information - The company reported a cash position of $538 million, with available liquidity totaling $611 million [36][37] - The company remains acquisitive and is evaluating potential opportunities in the home services and technology sectors [38] Q&A Session Summary Question: Direct-to-consumer segment growth sustainability - Management expects sustained double-digit growth in the DTC segment for the remainder of the year due to prior investments [52] Question: Retention pressure and future outlook - Management noted that retention may improve as operational issues from the pandemic are resolved and new initiatives are implemented [54][56] Question: Pricing receptiveness during renewals - Management indicated that dynamic pricing strategies have not negatively impacted customer elasticity, allowing for successful price adjustments [61] Question: ProConnect expansion plans - Management confirmed that ProConnect is on track to meet its $20 million revenue target and is focused on expanding into new trades [66] Question: Supply chain visibility and constraints - Management sees improvements in supply chain management and expects better balance between supply and demand by the end of the year [68] Question: Dynamic pricing and retention - Management highlighted the effectiveness of dynamic pricing in addressing retention issues and balancing unit growth with gross margin expansion [73] Question: Real estate channel management - Management is focusing on marketing to buyers in the real estate sector and expanding partnerships with mortgage providers [82] Question: Capital allocation strategy - Management plans to continue investing in growth, pursue acquisitions, and manage debt repayment [85]

frontdoor. First-Quarter 2021 Earnings Webcast May 6, 2021 Forward Looking Statements This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor's plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as "believe," "e ...

Financial Performance - For the three months ended March 31, 2021, the company generated revenue of $329 million, net income of $5 million, and Adjusted EBITDA of $36 million, compared to $294 million, $13 million, and $47 million for the same period in 2020[88]. - Revenue for the three months ended March 31, 2021, was $329 million, a 12% increase from $294 million in the same period of 2020[112]. - Net income decreased to $5 million, down 63% from $13 million in the prior year[126]. - Adjusted EBITDA was $36 million, a decline from $47 million in the same quarter of 2020[127]. Customer Metrics - 68% of the total operating revenue for Q1 2021 was derived from existing customer renewals, while 17% came from new home service plan sales related to existing home resale transactions, and 12% from direct-to-consumer sales[89]. - The company had over two million active home service plans across all 50 states and the District of Columbia as of March 31, 2021[87]. - The number of home service plans rose to 2.25 million, reflecting a 4% growth compared to 2.17 million in 2020[115]. - The company’s customer retention rate is calculated based on the ratio of ending home service plans to the sum of beginning plans, new sales, and acquired accounts[107]. Cost and Expenses - Cost of services rendered increased to $181 million, up from $147 million, primarily due to higher contract claims costs[116]. - Selling and administrative expenses rose to $118 million from $105 million, driven by increased marketing and customer service costs[117]. Cash Flow and Liquidity - Cash and cash equivalents totaled $538 million as of March 31, 2021, down from $597 million at the end of 2020[133]. - Available liquidity was $611 million, consisting of $363 million in cash not subject to third-party restrictions and $248 million of available borrowing capacity[133]. - Net cash provided from operating activities was $52 million for the three months ended March 31, 2021, a decrease of 13.3% compared to $60 million for the same period in 2020[142]. - Net cash used for investing activities increased to $7 million in Q1 2021 from $3 million in Q1 2020[144]. - Capital expenditures for Q1 2021 were $7 million, slightly down from $8 million in Q1 2020, with full-year expectations of $35 million to $45 million[145]. - Net cash used for financing activities surged to $105 million in Q1 2021 from $3 million in Q1 2020, primarily due to a $100 million partial repayment of the Term Loan Facility[147]. - Cash and cash equivalents decreased during Q1 2021, primarily due to the $100 million repayment of the Term Loan Facility[151]. - Accounts payable increased during Q1 2021, reflecting the timing of trade payables due to seasonality[151]. - Long-term debt decreased due to the repayment of $100 million of the Term Loan Facility[151]. Strategic Outlook - The COVID-19 pandemic adversely impacted the company's financial condition and results of operations in Q1 2021, leading to increased service-related costs due to higher usage of home systems and appliances[93]. - The company anticipates continued strategic acquisition opportunities in the fragmented home service plan category, focusing on underserved regions to enhance service capabilities[100]. - The company continues to monitor macroeconomic impacts on its business, particularly concerning potential impairments of goodwill and intangible assets[109]. Tax and Deferred Revenue - The effective tax rate decreased to 9.8% from 25.0% due to excess tax benefits for share-based awards[125]. - Deferred revenue increased by $45 million in Q1 2021, related to the recognition of monthly-pay customer revenue[151].

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ________________________________________________ FORM 10-K ________________________________________________ For the transition period from to Commission file number 001-38617 ________________________________________________ frontdoor, inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of incorporation or organization) (IRS Employer Identification No.) Delaware 82-3871179 150 Peabody Place, Memphis, ...