Financial Data and Key Metrics Changes - The company reported revenue of $230.2 million for Q1 2022, representing a 21% year-over-year growth, exceeding the high end of guidance [11][55] - Adjusted EBITDA loss was $17.6 million, which was $4.2 million better than the top end of guidance [11][56] - The company closed the quarter with nearly $1 million in cash and cash equivalents, a decrease of $41 million from the previous quarter [66] Business Line Data and Key Metrics Changes - B2B revenue grew 22% year-over-year, while hosted software revenue increased by 27% [59] - Professional services revenue declined by 3% year-over-year due to timing of projects, but a significant increase is expected in Q2 [59] - Average revenue per customer improved to $645,000, up 32% year-over-year [62] Market Data and Key Metrics Changes - U.S. revenue grew 27% year-over-year, representing 67% of total revenue, while international revenue grew 10% year-over-year, accounting for 33% of total revenue [60] - The consumer segment growth was flat at 1% year-over-year [60] - Total messaging volume on the conversational cloud increased by 27% year-over-year, with AI-powered messaging volume growing by 34% [63] Company Strategy and Development Direction - The company is focused on profitable growth and maintaining its leadership in the AI space, with a profit growth plan initiated at the beginning of the year [12][13] - The strategy includes enhancing the go-to-market approach and leveraging existing relationships for expansion [16][18] - The company aims to integrate voice capabilities into its platform, enhancing the consumer experience across both voice and messaging channels [34][42] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving free cash flow by Q4 2022 and positive adjusted EBITDA for the full year [14][79] - The company anticipates accelerating growth in the second half of 2022, despite a challenging comparison in Q2 due to record growth in the same period last year [81][115] - Management highlighted the importance of strategic investments in technology and partnerships to drive future growth [100][110] Other Important Information - The company has made significant progress in the healthcare vertical, signing major contracts with leading health insurance providers [46][50] - The acquisition of Wild Health is expected to enhance the company's capabilities in the healthcare sector [48][122] - The company was recognized as the Number One Most Innovative AI Company in the World by Fast Company [52][54] Q&A Session Summary Question: What should we expect in terms of marketing events and pipeline generation? - Management indicated that in-person events have historically driven new logo wins and they plan to continue hosting such events [90][92] Question: Can you elaborate on the healthcare opportunity and the Wild Health acquisition? - The platform from Wild Health will be utilized to provide actionable insights and enhance consumer experiences in healthcare [95][122] Question: Why does the international growth rate lag behind the U.S.? - Management attributed slower international growth to investment focus, emphasizing that North America remains a priority for returns [100][101] Question: How does the company view the competitive environment for live chat? - The company sees itself competing with both call center companies and AI automation firms, focusing on integrating its platform into various systems [108][110] Question: What are the expectations for revenue growth in the second half of the year? - Management expects to see acceleration in growth driven by a ramping salesforce and other favorable market conditions [115][116]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition Period from _____ to _____ Commission File Number 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) | Delaware | 13-3861628 | | --- | --- | | (State or ot ...

Financial Data and Key Metrics Changes - Q4 2021 revenue was $123.8 million, representing a 21% year-over-year growth, and full-year 2021 revenue reached $469.6 million, a 28% increase, marking a record high for the company [6][28] - Adjusted EBITDA loss for Q4 was $4.4 million, significantly better than the expected loss of $19.5 million, indicating a focus on profitable growth [6][29] - Full-year adjusted EBITDA was $29.1 million, equating to a 6.2% adjusted EBITDA margin [7] Business Line Data and Key Metrics Changes - B2B revenue grew 21% year-over-year in Q4, while hosted software revenue increased by 17% year-over-year [39] - Professional services revenue saw a 42% year-over-year growth, and the consumer segment also grew by 21% [39] - Average revenue per customer (ARPU) increased by 31% year-over-year, reaching $610,000 [22] Market Data and Key Metrics Changes - U.S. revenue grew 27% year-over-year, while international revenue increased by 12% [39] - Conversational Cloud volume for AI-based conversations grew by 44% year-over-year, and total messaging conversations increased by 28% year-over-year [9][41] Company Strategy and Development Direction - The company aims to balance growth with profitability, focusing on leveraging its Conversational Cloud platform for various industries, including healthcare [26][27] - Recent acquisitions of VoiceBase and Tenfold are expected to enhance cross-selling opportunities and integrate voice capabilities into the AI offerings [23][42] - The company is expanding into healthcare, leveraging its experience from COVID-19 testing to build a broader healthcare platform [19][21] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges posed by changing consumer behavior and government policies affecting COVID-19 testing, which impacted revenue growth expectations for 2022 [34][36] - Despite these challenges, management remains optimistic about the scalability of the healthcare vertical and the potential for profitable growth [52][97] - The company expects to see a significant improvement in EBITDA by the latter half of 2022, with a focus on sustainable revenue growth [88] Other Important Information - The company closed the fourth quarter with $522 million in cash and cash equivalents, a decrease of $111 million from the previous quarter due to M&A activities [43] - Revenue retention remained strong, within the target range of 105% to 115%, marking the 18th consecutive quarter in this range [40] Q&A Session Summary Question: Impact of changing guidance on growth expectations - Management noted that reassessment of hiring plans and changes in consumer behavior led to a reduction in growth expectations for 2022, emphasizing a focus on scalable and profitable growth opportunities [50][52] Question: Hiring environment and demand - Management clarified that the decision to slow down hiring was based on the high costs associated with new quota-carrying reps and the need to focus on existing employees' success [60][56] Question: Go-to-market strategy for healthcare - The company is shifting its go-to-market strategy to leverage partnerships and technology integrations, particularly in the healthcare sector, to drive growth [61][64] Question: Contribution of recent acquisitions - Recent acquisitions contributed low single digits to Q4 revenue, with expectations for mid-to-low single-digit contributions in 2022 as integration efforts continue [69][70] Question: Management changes and sales direction - The return of a key executive is expected to enhance the sales strategy, focusing on leverageable growth rather than traditional staffing models [75][86]

Financial Performance - Fourth quarter revenue reached $123.8 million, representing a year-over-year growth of approximately 21%[6] - Adjusted EBITDA for the fourth quarter was $(4.4) million, exceeding the guidance midpoint by $15.1 million[6] - Full year 2021 revenue grew 28% year-over-year to $469.6 million[6] Conversational Cloud Metrics - Conversational Cloud total volume increased by approximately 13% year-over-year[12] - AI-powered messaging volume on the Conversational Cloud increased by approximately 44% year-over-year[12] Guidance - First quarter 2022 revenue is projected to be between $124.6 million and $126.8 million, representing a year-over-year growth of 15.5% to 17.5%[16] - Full year 2022 revenue is projected to be between $544.8 million and $563.3 million, representing a year-over-year growth of 16.0% to 20.0%[16, 17] - Full year 2022 adjusted EBITDA is targeted in the range of $(20.0) million to $0.0 million[16, 18]

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UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) (Exact name of registrant as specified in its charter) Delaware 13-3861628 (State or other jurisdiction of incorporation or organization) (IRS Employer Identification No.) 530 7th Ave, Floor M1 New York, New York 10018 (Address of principal executive offices) (Zip Code) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 or ☐ TRA ...

LivePerson, Inc. (NASDAQ:LPSN) Q3 2021 Earnings Conference Call November 2, 2021 5:00 PM ET Company Participants Idalia Rodriguez – Investor Relations Rob LoCascio – Founder and Chief Executive Officer John Collins – Chief Financial Officer Conference Call Participants Sterling Auty – JPMorgan Peter Levine – Evercore Siti Panigrahi – Mizuho Mike Latimore – Northland Capital Markets Jeff Van Rhee – Craig-Hallum Steve Enders – KeyBanc Samad Samana – Jefferies Zach Cummins – B. Riley Operator Good afternoon, l ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ____________________ to ____________________ Commission File Number: 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) (State o ...

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LivePerson, Inc. (NASDAQ:LPSN) Q2 2021 Earnings Conference Call August 3, 2021 5:00 PM ET Company Participants Alan Katz - Vice President, Investor Relations Rob LoCascio - Founder and Chief Executive Officer John Collins - Chief Financial Officer Conference Call Participants Drew Foster - Citigroup Richard Baldry - ROTH Capital Mike Latimore - Northland Capital Markets Alex Lim - Mizuho Steve Enders - KeyBanc Jeff Van Rhee - Craig-Hallum Capital Group Zach Cummins - B. Riley FBR Arjun Bhatia - William Blai ...