| --- | --- | |-----------------------------------------------------------------------------|-------| | | | | | | | | | | First Quarter 2022 | | | Earnings Call Supplemental Slides | | | Rob LoCascio, Chief Executive Officer John Collins, Chief Financial Officer | | | May 9, 2022 | | Disclaimer This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Act"), and Section 21E of the Securities Exchange Act of 1934, as amended. You c ...

Financial Data and Key Metrics Changes - The company reported revenue of $230.2 million for Q1 2022, representing a 21% year-over-year growth, exceeding the high end of guidance [11][55] - Adjusted EBITDA loss was $17.6 million, which was $4.2 million better than the top end of guidance [11][56] - The company closed the quarter with nearly $1 million in cash and cash equivalents, a decrease of $41 million from the previous quarter [66] Business Line Data and Key Metrics Changes - B2B revenue grew 22% year-over-year, while hosted software revenue increased by 27% [59] - Professional services revenue declined by 3% year-over-year due to timing of projects, but a significant increase is expected in Q2 [59] - Average revenue per customer improved to $645,000, up 32% year-over-year [62] Market Data and Key Metrics Changes - U.S. revenue grew 27% year-over-year, representing 67% of total revenue, while international revenue grew 10% year-over-year, accounting for 33% of total revenue [60] - The consumer segment growth was flat at 1% year-over-year [60] - Total messaging volume on the conversational cloud increased by 27% year-over-year, with AI-powered messaging volume growing by 34% [63] Company Strategy and Development Direction - The company is focused on profitable growth and maintaining its leadership in the AI space, with a profit growth plan initiated at the beginning of the year [12][13] - The strategy includes enhancing the go-to-market approach and leveraging existing relationships for expansion [16][18] - The company aims to integrate voice capabilities into its platform, enhancing the consumer experience across both voice and messaging channels [34][42] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving free cash flow by Q4 2022 and positive adjusted EBITDA for the full year [14][79] - The company anticipates accelerating growth in the second half of 2022, despite a challenging comparison in Q2 due to record growth in the same period last year [81][115] - Management highlighted the importance of strategic investments in technology and partnerships to drive future growth [100][110] Other Important Information - The company has made significant progress in the healthcare vertical, signing major contracts with leading health insurance providers [46][50] - The acquisition of Wild Health is expected to enhance the company's capabilities in the healthcare sector [48][122] - The company was recognized as the Number One Most Innovative AI Company in the World by Fast Company [52][54] Q&A Session Summary Question: What should we expect in terms of marketing events and pipeline generation? - Management indicated that in-person events have historically driven new logo wins and they plan to continue hosting such events [90][92] Question: Can you elaborate on the healthcare opportunity and the Wild Health acquisition? - The platform from Wild Health will be utilized to provide actionable insights and enhance consumer experiences in healthcare [95][122] Question: Why does the international growth rate lag behind the U.S.? - Management attributed slower international growth to investment focus, emphasizing that North America remains a priority for returns [100][101] Question: How does the company view the competitive environment for live chat? - The company sees itself competing with both call center companies and AI automation firms, focusing on integrating its platform into various systems [108][110] Question: What are the expectations for revenue growth in the second half of the year? - Management expects to see acceleration in growth driven by a ramping salesforce and other favorable market conditions [115][116]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition Period from _____ to _____ Commission File Number 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) | Delaware | 13-3861628 | | --- | --- | | (State or ot ...

Financial Data and Key Metrics Changes - Q4 2021 revenue was $123.8 million, representing a 21% year-over-year growth, and full-year 2021 revenue reached $469.6 million, a 28% increase, marking a record high for the company [6][28] - Adjusted EBITDA loss for Q4 was $4.4 million, significantly better than the expected loss of $19.5 million, indicating a focus on profitable growth [6][29] - Full-year adjusted EBITDA was $29.1 million, equating to a 6.2% adjusted EBITDA margin [7] Business Line Data and Key Metrics Changes - B2B revenue grew 21% year-over-year in Q4, while hosted software revenue increased by 17% year-over-year [39] - Professional services revenue saw a 42% year-over-year growth, and the consumer segment also grew by 21% [39] - Average revenue per customer (ARPU) increased by 31% year-over-year, reaching $610,000 [22] Market Data and Key Metrics Changes - U.S. revenue grew 27% year-over-year, while international revenue increased by 12% [39] - Conversational Cloud volume for AI-based conversations grew by 44% year-over-year, and total messaging conversations increased by 28% year-over-year [9][41] Company Strategy and Development Direction - The company aims to balance growth with profitability, focusing on leveraging its Conversational Cloud platform for various industries, including healthcare [26][27] - Recent acquisitions of VoiceBase and Tenfold are expected to enhance cross-selling opportunities and integrate voice capabilities into the AI offerings [23][42] - The company is expanding into healthcare, leveraging its experience from COVID-19 testing to build a broader healthcare platform [19][21] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges posed by changing consumer behavior and government policies affecting COVID-19 testing, which impacted revenue growth expectations for 2022 [34][36] - Despite these challenges, management remains optimistic about the scalability of the healthcare vertical and the potential for profitable growth [52][97] - The company expects to see a significant improvement in EBITDA by the latter half of 2022, with a focus on sustainable revenue growth [88] Other Important Information - The company closed the fourth quarter with $522 million in cash and cash equivalents, a decrease of $111 million from the previous quarter due to M&A activities [43] - Revenue retention remained strong, within the target range of 105% to 115%, marking the 18th consecutive quarter in this range [40] Q&A Session Summary Question: Impact of changing guidance on growth expectations - Management noted that reassessment of hiring plans and changes in consumer behavior led to a reduction in growth expectations for 2022, emphasizing a focus on scalable and profitable growth opportunities [50][52] Question: Hiring environment and demand - Management clarified that the decision to slow down hiring was based on the high costs associated with new quota-carrying reps and the need to focus on existing employees' success [60][56] Question: Go-to-market strategy for healthcare - The company is shifting its go-to-market strategy to leverage partnerships and technology integrations, particularly in the healthcare sector, to drive growth [61][64] Question: Contribution of recent acquisitions - Recent acquisitions contributed low single digits to Q4 revenue, with expectations for mid-to-low single-digit contributions in 2022 as integration efforts continue [69][70] Question: Management changes and sales direction - The return of a key executive is expected to enhance the sales strategy, focusing on leverageable growth rather than traditional staffing models [75][86]

Financial Performance - Fourth quarter revenue reached $123.8 million, representing a year-over-year growth of approximately 21%[6] - Adjusted EBITDA for the fourth quarter was $(4.4) million, exceeding the guidance midpoint by $15.1 million[6] - Full year 2021 revenue grew 28% year-over-year to $469.6 million[6] Conversational Cloud Metrics - Conversational Cloud total volume increased by approximately 13% year-over-year[12] - AI-powered messaging volume on the Conversational Cloud increased by approximately 44% year-over-year[12] Guidance - First quarter 2022 revenue is projected to be between $124.6 million and $126.8 million, representing a year-over-year growth of 15.5% to 17.5%[16] - Full year 2022 revenue is projected to be between $544.8 million and $563.3 million, representing a year-over-year growth of 16.0% to 20.0%[16, 17] - Full year 2022 adjusted EBITDA is targeted in the range of $(20.0) million to $0.0 million[16, 18]

| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | |----------------------------------------------------------------------------------|-------|-------|-------|-------|-------|-------|-------|-------|-----------------------------------|-------|-------|-------|-------|-------|-------------------|-------|-------|-------|-------|-------|-------| | | | | | | | | | | | | | | | | | | | | | | | | LIVEPERSON | | | | | | | | | . . . . ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) (Exact name of registrant as specified in its charter) Delaware 13-3861628 (State or other jurisdiction of incorporation or organization) (IRS Employer Identification No.) 530 7th Ave, Floor M1 New York, New York 10018 (Address of principal executive offices) (Zip Code) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 or ☐ TRA ...

LivePerson, Inc. (NASDAQ:LPSN) Q3 2021 Earnings Conference Call November 2, 2021 5:00 PM ET Company Participants Idalia Rodriguez – Investor Relations Rob LoCascio – Founder and Chief Executive Officer John Collins – Chief Financial Officer Conference Call Participants Sterling Auty – JPMorgan Peter Levine – Evercore Siti Panigrahi – Mizuho Mike Latimore – Northland Capital Markets Jeff Van Rhee – Craig-Hallum Steve Enders – KeyBanc Samad Samana – Jefferies Zach Cummins – B. Riley Operator Good afternoon, l ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ____________________ to ____________________ Commission File Number: 000-30141 LIVEPERSON, INC. (Exact name of registrant as specified in its charter) (State o ...

| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | |----------------------------------------------------------------------------------|-------|-------|-------|-------|-------|-------|-------|-------|-------|---------------------------------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------|-------| | | | | | | | | | | | | | | | | | | | | | | ...