Revenue and Financial Performance - Subscription revenue accounted for 99.6% and 98.5% of total revenue for the three and nine months ended September 30, 2023, respectively[241]. - Annualized Recurring Revenue (ARR) for the three months ended September 30, 2023, was $140.8 million, a 2.2% increase from $137.8 million in the same period of 2022[250]. - Revenue for the three months ended September 30, 2023, increased by $0.1 million, or 0.3%, to $35.4 million compared to $35.3 million in the same period of 2022, primarily driven by an increase in subscription revenue of $0.8 million[277]. - Revenue increased by $7.3 million, or 7.2%, to $107.6 million for the nine months ended September 30, 2023, compared to $100.3 million in the same period of 2022[289]. - Net loss for the three months ended September 30, 2023, was $5.7 million, compared to a net loss of $7.8 million in the same period of 2022, indicating an improvement in financial performance[276]. - Net loss for the nine months ended September 30, 2023, was $18.6 million, compared to a net loss of $31.5 million in the same period of 2022[287]. Restructuring Plans - The Company initiated a 2022 Restructuring Plan, resulting in a reduction of approximately 3% of its global workforce, with restructuring charges totaling $0.9 million[245]. - The 2023 Restructuring Plan included a reduction of approximately 16% of the global workforce, with total restructuring charges of $3.2 million[246]. - The company is undergoing restructuring plans initiated in 2022 and 2023, with total restructuring costs amounting to $3.5 million for the nine months ended September 30, 2023[260]. - The unpaid balance of restructuring charges from the 2022 Restructuring Plan was $0.1 million as of September 30, 2023[245]. Operating Expenses - Total operating expenses for the three months ended September 30, 2023, were $28.4 million, slightly down from $28.6 million in the same period of 2022[276]. - Sales and marketing expenses for the three months ended September 30, 2023, decreased to $11.0 million from $13.8 million in the same period of 2022[276]. - General and administrative expense increased by $2.8 million, or 38.6%, to $10.1 million for the three months ended September 30, 2023, compared to $7.3 million in the same period of 2022[282]. - Research and development expenses for the three months ended September 30, 2023, were $7.3 million, compared to $7.6 million in the same period of 2022[276]. - Sales and marketing expense decreased by $7.0 million, or 16.4%, to $35.8 million for the nine months ended September 30, 2023, compared to $42.8 million in the same period of 2022[292]. - General and administrative expense increased by $5.8 million, or 25.2%, to $28.6 million for the nine months ended September 30, 2023, from $22.9 million in the same period of 2022[293]. - Research and development expense decreased by $2.0 million, or 8.4%, to $22.2 million for the nine months ended September 30, 2023, from $24.2 million in the same period of 2022[294]. Profitability Metrics - Adjusted EBITDA for the three months ended September 30, 2023, was $2.458 million, compared to a loss of $1.493 million in the same period of 2022[258]. - Gross profit for the three months ended September 30, 2023, was $24.1 million, compared to $22.4 million in the same period of 2022, reflecting an increase of $1.7 million[276]. - Non-GAAP gross profit for the three months ended September 30, 2023, was $24.7 million, compared to $23.4 million in the same period of 2022, resulting in a Non-GAAP gross margin of 69.9%[264]. - Gross profit increased by $10.7 million, or 17.4%, to $71.9 million for the nine months ended September 30, 2023, from $61.3 million in the same period of 2022[291]. Cash Flow and Financial Position - Net cash used in operating activities decreased by $13.5 million to cash outflows of $9.8 million for the nine months ended September 30, 2023, from $23.3 million in the same period of 2022[305]. - Net cash provided by investing activities increased by $5.4 million to cash inflows of $4.5 million for the nine months ended September 30, 2023, compared to cash outflows of $0.9 million in the same period of 2022[306]. - The term loan commitment was $54.5 million, with a revolving credit facility commitment of $5.0 million and a letter of credit sublimit of $1.5 million as of September 30, 2023[298]. - The Company held AFS debt securities of $44.2 million as of September 30, 2023, down from $48.2 million as of December 31, 2022[298]. - The Company expects cash generated by operating cash flows and debt to be sufficient to meet anticipated cash requirements for at least the next 12 months[302]. Mergers and Acquisitions - The NICE Merger Agreement was entered into on October 3, 2023, with the merger expected to close in the first half of 2024[242][244]. - Each share of the Company Stock will be converted into the right to receive $3.74 upon the Effective Time of the NICE Merger[243]. Customer and Market Information - The Company derived approximately 1.6% of its revenue from professional services, which are billed on a fixed-price or time and material basis[320]. - The Company recorded reductions to revenue for estimated customer credits at the time the related revenue is recognized, although such credits have not been significant to date[321]. - As of September 30, 2023, no single issuer represented more than 10% of the Company's marketable securities, and no single customer represented more than 10% of total accounts receivable[336]. - One vendor accounted for approximately 21.0% of accounts payable as of September 30, 2023, down from 37.7% at December 31, 2022[337]. Debt and Interest Rates - The interest rate for the term loan portion of the Credit Facility was 10.0% as of September 30, 2023, following the transition to an adjusted SOFR benchmark[338]. Equity and Compensation - The Company has adopted a 2021 Equity Incentive Plan, granting RSUs and PSUs to employees, with vesting periods ranging from one to six years[327]. - The Company recognizes stock-based compensation expense for Management Incentive Units (MIUs) over a five-year service period, with vesting at 20% annually[326]. Tax and Impairment - Deferred tax assets and liabilities are recognized for future tax consequences from temporary differences, with a valuation allowance provided for assets not expected to be realized[323]. - The Company recognized an impairment charge of $0.7 million for the nine months ended September 30, 2023, related to the closure of certain underutilized physical offices[312]. International Operations - The Company has international sales denominated in foreign currencies, with translation adjustments recorded in stockholders' equity unless there is a sale or liquidation of foreign investments[340]. Credit Risk Management - The Company performs ongoing credit evaluations of its customers' financial condition to mitigate credit risk associated with cash and cash equivalents[335]. - The Company evaluates acquisitions to determine if they should be accounted for as business combinations or asset acquisitions, requiring significant judgment[328].

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended June 30, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) Delaware 82-3447941 ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended March 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) (State or Other Jur ...

Cash Flow and Financial Position - LiveVox reported a net cash used in operating activities of $23.8 million for fiscal 2022, a decrease of $45.2 million from $69.1 million in fiscal 2021[338]. - The company had net cash used in investing activities of $1.4 million in fiscal 2022, down from $49.8 million in fiscal 2021, primarily due to a decrease in purchases of debt securities by $37.9 million[339]. - Financing activities resulted in a net cash outflow of $0.9 million in fiscal 2022, a significant decrease of $147.6 million compared to inflows of $146.7 million in fiscal 2021, largely due to the net cash proceeds of $159.7 million from the merger in 2021[341]. - The company recorded a net increase in cash, cash equivalents, and restricted cash of $(26.6) million in fiscal 2022, compared to an increase of $27.8 million in fiscal 2021[337]. - LiveVox's cash requirements for the next 12 months primarily consist of operating and administrative expenses, including employee-related costs and current maturities of its term loan[330]. - The company believes that cash generated from operating activities and debt will be sufficient to meet anticipated cash requirements for at least the next 12 months[335]. Debt and Financing - The company has a term loan of $57.6 million due on December 31, 2025, and was in compliance with all debt covenants as of December 31, 2022[331]. - The term loan portion of the Credit Facility is subject to interest rate risk, with the Company electing a LIBOR rate as of December 31, 2022[374]. Revenue and Business Model - LiveVox's revenue is primarily derived from cloud-based contact center products under a usage-based model, with professional services accounting for approximately 1% of total revenue[353]. Incentive Programs - The Company established a Management Incentive Unit program in 2019, with MIUs vesting ratably over five years, accelerating upon a "sale of the company"[359]. - The 2021 Equity Incentive Plan was approved on June 16, 2021, allowing for RSUs and PSUs to be granted, with vesting periods ranging from one to six years[361]. Market and Customer Concentration - As of December 31, 2022, no single issuer represented more than 10% of the Company's marketable securities, and no single customer represented more than 10% of accounts receivable or revenue for the years ended December 31, 2022, 2021, and 2020[372]. - One vendor accounted for approximately 38% of total accounts payable as of December 31, 2022, down from 43% in 2021, indicating a potential risk if the relationship ceases[373]. Foreign Currency and Translation - The Company reports results in U.S. dollars, with foreign subsidiaries translating monetary assets and liabilities at current exchange rates, resulting in translation adjustments recorded in stockholders' equity[375]. - Exchange gains and losses from foreign currency transactions were not significant in any period and are reported in other income (expense), net[376]. Strategic Opportunities - LiveVox is exploring acquisition opportunities in the cloud-based services sector, which may require significant capital commitments[336].

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended September 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) (State or Other ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended June 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) (State or Other Jurisd ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the quarterly period ended March 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) (State or Other Juris ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the fiscal year ended December 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. For the transition period from _______ to _______ Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Exact Name of Registrant as Specified in Its Charter) (State or Other Jurisdicti ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 001-38825 LIVEVOX HOLDINGS, INC. (Name of Registrant as Specified In Its Charter) Delaware (State or other jur ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) For the quarterly period ended June 30, 2021 ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number [001-38825] LIVEVOX HOLDINGS, INC. 82-3447941 655 Montgomery Street, Suite 1000, San Francisco, CA 94111 (Address o ...