Form 20-F 2020 Confidential and contains price sensitive information Lloyds Banking Group plc 2020 Annual Report on Form 20-F As filed with the Securities and Exchange Commission on 26 February 2021 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended 31 December 2020 ...

Lloyds Banking Group plc (NYSE:LYG) Full Year 2020 Earnings Conference Call February 24, 2021 4:30 AM ET Company Participants Robin Budenberg – Chairman António Horta-Osório – Executive Director and Group Chief Executive Officer William Chalmers – Executive Director and Chief Financial Officer Conference Call Participants Raul Sinha – JPMorgan Guy Stebbings – Exane BNP Paribas Alvaro Serrano – Morgan Stanley Edward Firth – KBW Andrew Coombs – Citi Chris Cant – Autonomous Aman Rakkar – Barclays Jonathan Pier ...

2020 RESULTS Presentation to analysts and investors | 24 February 2021 Classification: Public | --- | --- | |-----------------------|---------------------------------------------| | Introduction | António Horta-Osório, Group Chief Executive | | Financial Update | William Chalmers, Chief Financial Officer | | Strategic Review 2021 | William Chalmers, Chief Financial Officer | | Q&A | | 1 Classification: Public | --- | |--------------------------------------------| | | | | | Introduction | | | | | | António H ...

Lloyds Banking Group plc (NYSE:LYG) Q3 2020 Earnings Conference Call October 29, 2020 5:30 AM ET Company Participants António Horta-Osório – Executive Director and Group Chief Executive Officer William Chalmers – Executive Director and Chief Financial Officer | --- | --- | |------------------------------------------------------------|-------| | | | | Conference Call Participants | | | Rahul Sinha – J.P. Morgan | | | Aman Rakkar – Barclays | | | Guy Stebbings – Exane | | | Chris Cant – Autonomous | | | Marti ...

Lloyds Banking Group plc (NYSE:LYG) Q2 2020 Earnings Conference Call July 30, 2020 4:30 AM ET Company Participants António Horta-Osório - Executive Director and Group Chief Executive William Chalmers - Executive Director and Chief Financial Officer Conference Call Participants Raul Sinha - JPMorgan Aman Rakkar - Barclays Andrew Coombs - Citi Robert Noble - Deutsche Bank Martin Leitgeb - Goldman Sachs Guy Stebbings - Exane Fahed Kunwar - Redburn Jonathan Pierce - Numis António Horta-Osório Thank you. Good mo ...

| --- | --- | --- | --- | --- | |-------|-------|---------|--------------------------------------------------------|-------| | | | | | | | | | | | | | | | | | | | | | RESULTS | 2020 HALF YEAR | | | | | | Presentation to analysts and investors \| 30 July 2020 | | Classification: Public | --- | --- | |--------------------------------------------|-------| | | | | | | | Introduction | | | | | | António Horta-Osório Group Chief Executive | | 1 Classification: Public Quick response to the crisis with transformati ...

Financial Data and Key Metrics Changes - Pre-provision operating profit decreased by 19% year-on-year to GBP2 billion, with a net interest margin of 279 basis points [24][29] - Statutory profit before tax was GBP74 million, significantly impacted by an impairment charge of GBP1.4 billion [24][25] - The CET1 ratio increased to 14.2%, benefiting from the cancellation of the 2019 dividend [28][19] Business Line Data and Key Metrics Changes - Retail banking granted around 400,000 mortgage holidays and 880,000 payment holidays across various lines [6][9] - Commercial banking supported clients with approximately 37,000 overdrafts and capital repayment holidays [10] - The impairment charge of GBP1.4 billion reflects updated economic assumptions and disruptions due to COVID-19 [32] Market Data and Key Metrics Changes - Economic forecasts for GDP have turned sharply negative, with a base case assumption of a 5% decline in 2020 [13] - Customer activity has significantly decreased since the end of February, impacting financial performance [14] - The loan-to-deposit ratio reduced to 103%, with strong deposit inflows offsetting loan growth [27][44] Company Strategy and Development Direction - The company emphasizes a prudent approach to risk and a focus on prime UK retail business, with over 75% of the loan portfolio secured [18][37] - The multichannel distribution model, including a leading digital bank, is crucial for customer support during the crisis [20][46] - The company aims to adapt its product range and enhance strategic cost advantages in response to the crisis [47] Management's Comments on Operating Environment and Future Outlook - Management acknowledges significant uncertainty in the economic outlook and the potential for further deterioration [14][35] - The company is committed to supporting customers and the UK economy, leveraging its strong balance sheet [12][46] - Future performance will depend on the severity and duration of the economic shock, with a cautious approach to guidance [69] Other Important Information - The company has suspended all headcount reduction programs and committed to paying all staff in full [7] - Enhanced financial support for charitable partners and mental health charities has been implemented [8] - The company has seen a significant increase in digital banking users, with 217,000 new registrations since the end of March [20] Q&A Session Questions and Answers Question: Can you dimension the downside on impairments? - The impairment charge of GBP1.43 billion includes a forward-looking charge of GBP844 million, with the total charge being front-loaded [52][53] Question: How much of the credit allowance is allocated towards the card book versus other portfolios? - The retail charge includes approximately GBP900 million related to unsecured loans, with a significant portion attributed to the unsecured book [55] Question: How much IFRS 9 transitional relief was benefited in Q1? - The IFRS 9 incremental benefit was about three to five basis points, with the overall CET1 element being around 20 to 30 basis points [63] Question: What is the coverage on Stage 2 loans? - The coverage on Stage 2 loans is not disclosed separately, as it is included in the overall impairment charge [64] Question: How likely is the additional GBP2.1 billion charge to manifest? - The charge is based on economic assumptions, and while the severe downside scenario is considered, the actual impact will depend on future economic conditions [61][62]

As filed with the Securities and Exchange Commission on 25 February 2020 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F o REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended 31 December 2019 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR o SHELL COMPANY REPORT PURSU ...

Financial Data and Key Metrics Changes - Underlying profit for 2019 amounted to GBP 7.5 billion with a return on tangible equity (ROTE) of 14.8% [4] - Statutory profit after tax was GBP 3 billion, significantly below last year, primarily due to PPI charges [4][6] - Net income was GBP 17.1 billion, slightly lower than the prior year, with a net interest margin of 2.88% [6][35] - Total costs were reduced by 5%, including a 6% reduction in business-as-usual costs, resulting in a cost-to-income ratio of 48.5% [6][36] Business Line Data and Key Metrics Changes - The open mortgage book increased by GBP 3.5 billion in 2019, driven by the Tesco book acquisition [10] - The SME portfolio grew by 3.3% since the start of GSR3, outperforming the market [10] - Consumer finance, particularly in Motor Finance, saw a GBP 1 billion increase [44] - The Commercial Banking portfolio's margin remained stable at 2%, despite a reduction in the asset base [45] Market Data and Key Metrics Changes - The UK economy showed resilience despite challenges, with household spending power rising close to 2% annually [12] - Employment rates reached all-time highs, and consumer confidence showed signs of improvement [12] - Business confidence is gradually recovering as Brexit-related uncertainties diminish [12] Company Strategy and Development Direction - The company is focused on strategic investments, having made around GBP 2 billion since the start of GSR3, with a commitment of over GBP 3 billion by the end of 2020 [3] - The strategy aims to transform the group for success in a digital world while supporting the core purpose of Helping Britain Prosper [14] - The company is enhancing customer experience through digital capabilities and partnerships with fintech providers [18][19] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's resilience and strategic direction, despite external challenges [3][12] - The outlook for 2020 includes expectations for increased statutory profits and a statutory ROTE of 12% to 13% [64][71] - The company anticipates a gradual improvement in other income, particularly in Insurance and Wealth [52] Other Important Information - The company plans to move to quarterly dividends starting Q1 2020, with an increase in total ordinary dividends to 3.37p per share [5][71] - The CET1 capital ratio finished at 13.8%, with expectations for free capital build of 170 to 200 basis points in 2020 [8][69] Q&A Session Summary Question: Outlook for non-interest income and capital distribution - Management discussed the Insurance business's performance and the potential for rate hardening in 2020, indicating that they are not relying solely on this for performance [74][75] - Regarding capital, management noted a prudent stance and that the decision on capital repatriation will be made by the Board at the end of 2020 [76] Question: Net interest income and balance sheet guidance - Management addressed the NIM guidance and the impact of reinvestment in Q4, along with expectations for the balance sheet mix evolving over the year [77]

2019 RESULTS Presentation to analysts and investors | 20 February 2020 | --- | --- | |--------------------|--------------------------------------------| | | | | Introduction | António Horta-Osório Group Chief Executive | | Retail Bank update | Vim Maru Group Director, Retail Bank | | Financials | William Chalmers Chief Financial Officer | | Q&A | | 1 | --- | --- | |--------------------------------------------|-------| | | | | Full year results – Introduction | | | | | | António Horta-Osório Group Chief Exec ...