Financial Data and Key Metrics Changes - Total revenue for Q2 2022 was $45.6 million, representing a 27% year-over-year increase [8][23] - Platform revenue was $44.5 million, a 29% year-over-year increase [23] - Average revenue per unit (ARPU) increased to $544, a 12% year-over-year and 5% sequential increase [8][24] - Net revenue retention for Q2 was approximately 106%, which would have been 500 basis points higher excluding Subway's impact [24] Business Line Data and Key Metrics Changes - Approximately 82,000 active locations on the platform, an 11% year-over-year increase, flat sequentially [8][23] - Deployed roughly 3,000 new locations in Q2, but net new locations were impacted by Subway's integration with marketplaces [16][23] Market Data and Key Metrics Changes - The industry is facing challenges from COVID-19 residual impacts, inflation, and supply chain issues, leading to elongated sales and deployment cycles [11][12] - Digital transactions in restaurants remained consistent, with about 15% of transactions being digital [30] Company Strategy and Development Direction - Olo aims to help brands navigate macroeconomic challenges through technology, focusing on digital solutions to improve profitability and operational efficiency [13][22] - The company is expanding its product offerings, including Olo Pay and enhancing its technology partner network [17][19] - New sales leadership has been introduced to drive long-term growth [15] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the long-term reliance on technology in the restaurant industry despite current macroeconomic pressures [11][22] - The company anticipates lower expectations for new deployments and revenue in the second half of the year due to ongoing challenges [12][29] Other Important Information - Olo is committed to diversity, equity, and inclusion, with specific goals for team composition by 2024 [20][21] - The company has updated its guidance for Q3 and full year 2022, expecting revenue between $183 million and $184 million [27][28] Q&A Session Summary Question: Elongated sales cycles and Subway's impact on guidance - Management indicated that elongated sales cycles are temporary and affect both emerging and large brands, with Subway's integration impacting revenue guidance [34][37] Question: Olo Pay and ARPU lift - Management is encouraged by the early adoption of Olo Pay, with significant account creation and card saving rates observed [39] Question: Subway's contribution and risks - Subway's ARPU is about a third of the platform average, and management does not foresee significant risks from other large brands [42][61] Question: Current state of QSR opportunities - Management highlighted ongoing opportunities in the QSR space, with several new brands welcomed since the IPO [47] Question: Active locations guidance - Management expects to add approximately 2,000 net locations per quarter for the remainder of the year, with Subway's impact fully realized in Q1 2023 [58]

Financial Performance - Gross merchandise value (GMV) processed through the platform reached over $20 billion for the year ended December 31, 2021, reflecting significant annual growth [176]. - The average revenue per unit (ARPU) increased to $544 for the three months ended June 30, 2022, up from $486 in the same period in 2021 [187]. - Total revenue for the three months ended June 30, 2022, was $45,601,000, representing a 27.0% increase from $35,896,000 in the prior year [213]. - Total revenue for the six months ended June 30, 2022, increased by $16.3 million, or 22.7%, to $88.4 million compared to $72.0 million for the same period in 2021 [226]. - Non-GAAP operating income for the six months ended June 30, 2022, was $3.7 million, representing a 4% operating margin, compared to a non-GAAP operating income of $12.5 million and a 17% margin for the same period in 2021 [264]. - Free cash flow for the six months ended June 30, 2022, was $(6.4) million, compared to $14.8 million for the same period in 2021 [266]. Revenue and Cost Analysis - Platform revenue increased by 29.0% to $44,538,000 for the three months ended June 30, 2022, compared to $34,526,000 for the same period in 2021 [213]. - Total platform revenue increased by $10.0 million, or 29.0%, to $44.5 million for the three months ended June 30, 2022, compared to $34.5 million for the same period in 2021 [214]. - Total cost of revenue increased by $6.8 million, or 92.4%, to $14.2 million for the three months ended June 30, 2022, compared to $7.4 million for the same period in 2021 [216]. - Gross profit for the three months ended June 30, 2022, was $31,433,000, compared to $28,533,000 for the same period in 2021 [210]. - Gross margin decreased to 69.5% for the six months ended June 30, 2022, down from 80.3% for the same period in 2021 [233]. Operating Expenses - Operating expenses increased to $43,365,000 for the three months ended June 30, 2022, from $30,942,000 in the same period in 2021 [210]. - Research and development expenses rose to $17,233,000 for the three months ended June 30, 2022, compared to $13,931,000 in the prior year [210]. - Sales and marketing expenses increased significantly to $8,897,000 for the three months ended June 30, 2022, from $3,701,000 in the same period in 2021 [210]. - General and administrative expenses rose by $3.4 million, or 10.8%, to $35.2 million for the six months ended June 30, 2022, accounting for 39.8% of total revenue [235]. - Research and development expenses increased by $5.7 million, or 20.0%, to $34.1 million for the six months ended June 30, 2022, representing 38.5% of total revenue [234]. Customer Metrics - The number of active locations utilizing the platform grew to 82,000 as of June 30, 2022, compared to 74,000 a year earlier [187]. - The dollar-based net revenue retention rate (NRR) was approximately 106% for the period ending June 30, 2022, down from over 120% in previous years [188]. - The company expects to return to an NRR in excess of 120% as customers adopt additional product modules like Olo Pay and FOH solutions [188]. - The platform currently handles more than 2 million orders per day, with over 85 million consumers transacting on it in 2021 [179]. Strategic Initiatives - The company plans to continue investing in research and development to expand existing modules and develop new ones, targeting growth in payments and data analytics [191]. - The company aims to expand its ecosystem of third-party partners to enhance service offerings and integrate with various restaurant technology solutions [192]. - The company executed its first acquisition in 2021, acquiring Wisely Inc., which added guest engagement solutions to its platform [177]. - The company anticipates an increase in operating expenses due to investments in partnerships with small- and medium-sized businesses and international expansion [193]. Cash Flow and Financial Position - As of June 30, 2022, the company had $464.7 million in cash and cash equivalents, short-term and long-term investments [242]. - Cash used in investing activities was $132.9 million during the six months ended June 30, 2022, primarily due to $78.1 million for investments and $49.3 million to acquire Omnivore [255]. - Cash provided by financing activities was $484.7 million during the six months ended June 30, 2021, reflecting net proceeds from the issuance of Class A common stock in the IPO [258]. - The company had no outstanding debt under its credit facility as of June 30, 2022 [278]. Economic Factors - Inflation has significantly increased in the U.S. and overseas, impacting transportation, wages, and other costs [281]. - The primary inflation factors affecting the company are increased labor and overhead costs [281]. - The company does not believe inflation has materially affected its business or financial condition [281]. - If costs face significant inflationary pressures, the company may struggle to offset these through price increases [281]. - Failure to offset higher costs could harm the company's business and financial results [281].

Olo, Inc. (NYSE:OLO) Q1 2022 Earnings Conference Call May 10, 2022 5:00 PM ET Company Participants Stephanie Daukus - VP, IR Noah Glass - CEO Peter Benevides - CFO Conference Call Participants Stephen Sheldon - William Blair Terry Tillman - Truist Clarke Jeffries - Piper Sandler Brad Reback - Stifel Operator Good afternoon. My name is Arial and I will be your conference operator today. At this time, I would like to welcome everyone to the Olo First Quarter 2022 Earnings Conference Call. All lines have been ...

First Quarter 2022 Presentation May 10, 2022 Safe Harbor Disclosure The material in this presentation (this "Presentation") regarding Olo Inc. ("we," "us" or the "Company") is for informational purposes only. This Presentation contains statements that constitute forward-looking statements. All statements other than statements of historical fact are forward-looking statements and may be recognized by the use of words such as "expects," "plans," "will," "may," "estimates," "projects," "intends," or words of s ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _______________________________________________________________ FORM 10-Q _______________________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2022 ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File Number: 001-40213 Olo Inc. (Exact name of registrant as spe ...

Fourth Quarter 2021 Presentation February 23, 2022 Safe Harbor Disclosure The materai in this presentation (this "Presentation") reqarding Ok nks "co." cor the "Compony") is for informational puposes only. This Pesentation contains statements tr descriptions equarding the ritent, bellef ar current expectations of the Company of the offices and ray be recoppized by the use of words such so "spects", "plans" "Will", inslote, but ae not limited to, pur minancial guidance for the first quarter of 2022 and the f ...

Financial Performance - The platform achieved over $20 billion in gross merchandise value (GMV) for the year ended December 31, 2021, reflecting a strong annual growth[32]. - Revenue increased by 51.8% for the year ended December 31, 2021, compared to 94.2% in 2020 and 59.4% in 2019, demonstrating resilience during the pandemic[46]. - Dollar-based net revenue retention exceeded 120% for the three months ending December 31, 2021, indicating robust customer loyalty and revenue growth[32]. Market Potential - Digital orders accounted for only 15.1% of total restaurant industry orders in 2021, highlighting significant growth potential in the on-demand digital commerce segment[33]. - Approximately 500 brand customers, representing around 79,000 active locations, utilized the platform as of December 31, 2021, showcasing extensive market penetration[39]. - The company serves over 500 restaurant brands, representing approximately 79,000 active locations nationwide, facilitating direct digital ordering services with nearly 100% franchisee participation[79]. Revenue Model - Subscription revenue accounted for 46.4% of platform revenue in 2021, while transaction revenue made up 53.6%, indicating a balanced revenue model[41]. - The company’s contracts typically have initial terms of three years or longer, with continuous one-year automatic renewal periods, providing visibility into forward performance[79]. Product and Service Offerings - The company began offering Customer Engagement and Front-of-House solutions in Q4 2021 following the acquisition of Wisely, Inc., enhancing its service offerings[36]. - The Olo Pay payment solution is expected to be commercially available in Q1 2022, expanding the platform's capabilities[37]. - The Dispatch module enables delivery directly from the restaurant's digital ordering program channels through a network of third-party DSPs and the brand's own couriers[61]. - The Rails module allows for operational and systems integration of aggregators and other indirect channels, enhancing multi-channel digital ordering and delivery capabilities[64]. - The Olo Pay module improves basket conversion rates by offering advanced fraud prevention, resulting in improved authorization rates for valid transactions[70]. Technology and Innovation - The company has integrated with over 200 restaurant technology solutions, providing customers significant control over their digital offerings[38]. - The research and development team is responsible for the design, development, testing, and delivery of new technologies and features, driving core technology innovation[83]. Employee Relations and Culture - The company employs 639 individuals as of December 31, 2021, with strong employee relations and no labor union representation[85]. - Olo achieved over 95% participation in its annual employee engagement survey, with significantly higher ratings in service and quality focus compared to peers[93]. - In 2021, Olo launched the "Excelsior!" new-hire orientation program, which received a cumulative satisfaction rating of 97%[100]. - Olo's remote work culture has over 65% of employees working from home prior to the COVID-19 pandemic, emphasizing employee engagement and community[94]. Diversity and Inclusion - As of December 31, 2021, Olo's workforce consisted of 60.4% men, 39.4% women, and 17.4% underrepresented ethnicities, with a goal to achieve 42% women and 18% underrepresented ethnicities by the end of 2024[86]. - The company has implemented a rigorous compensation analysis to ensure fairness across classifications such as race and gender[90]. - The Olo for Good initiative resulted in $4.9 million in grants to nine non-profits focused on DEI, food access, and environmental sustainability[105]. - Olo committed to donating 1% of its equity and joined Pledge 1% to donate 1% of product and employee time to social responsibility initiatives[106]. Competitive Landscape - Olo's competitive landscape includes major players like Grubhub, DoorDash, and NCR Corporation, with ongoing competition in various product categories[109]. Financial Risks - The company is primarily exposed to interest rate risk due to the Amended Loan Agreement with Pacific Western Bank, with interest rates sensitive to U.S. monetary and tax policies[412]. - As of December 31, 2021, the company had cash and cash equivalents amounting to $514.4 million, which also carries interest rate risk[413]. - The company has no outstanding borrowings under its credit facility as of December 31, 2021[412]. - Revenue and costs are generally denominated in U.S. dollars, minimizing foreign currency exchange risk; however, future revenue in other currencies could expose the company to exchange rate fluctuations[414]. - The company does not believe inflation has materially affected its business or financial condition, but significant inflationary pressures could harm its operations if costs cannot be offset by price increases[415].

Olo, Inc. (NYSE:OLO) Q4 2021 Earnings Conference Call February 23, 2022 5:00 PM ET Company Participants Stephanie Daukus - VP, IR Noah Glass - Founder, CEO & Director Peter Benevides - CFO Conference Call Participants Brent Bracelin - Piper Sandler & Co. Stephen Sheldon - William Blair & Company Matthew Hedberg - RBC Capital Markets Brad Reback - Stifel, Nicolaus & Company Drew Glaeser - JPMorgan Chase & Co. Connor Passarella - Truist Securities Operator Greetings. Welcome to the Olo Inc. Q4 2021 Earnings C ...

Financial Data and Key Metrics Changes - Total revenue for Q3 2021 was $37.4 million, representing a 36% year-over-year increase [33] - Platform revenue was $36.1 million, up 38% year-over-year, driven by an increase in active locations and higher ARPU [33] - Active locations on the platform increased by 26% year-over-year to approximately 76,000 [34] - ARPU for Q3 was approximately $484, reflecting an 8% year-over-year increase [35] - Gross profit was $30.2 million, with a gross margin of 81%, down from 83% a year ago [38] - Operating income was $5.1 million, compared to $8.8 million a year ago [43] - Cash, cash equivalents, and marketable securities totaled $597.7 million as of September 30, 2021 [44] Business Line Data and Key Metrics Changes - The company added new restaurant brands such as CKE and Dave's Hot Chicken, contributing to the growth in active locations [34] - The integration of the Wisely acquisition is expected to enhance product offerings and ARPU growth [50] Market Data and Key Metrics Changes - Digital transactions accounted for about 16% of overall industry transactions, indicating significant growth potential in digital ordering [52] - The company noted strong upsell success with existing clients, contributing to net revenue retention exceeding 120% [37] Company Strategy and Development Direction - The company aims to support restaurant brands in their digital transformation and enhance operational efficiency through customizable technology solutions [11][12] - Olo's open SaaS platform allows restaurant brands to curate their technology stack, enhancing flexibility and responsiveness to industry trends [21][23] - The company is focused on expanding its partnership ecosystem and enhancing its service offerings to meet the evolving needs of the restaurant industry [27][28] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the durability of digital ordering and the potential for growth despite challenges such as labor shortages and supply chain issues [70] - The company anticipates continued strong performance in Q4 and beyond, driven by a robust sales pipeline and product innovation [46][47] Other Important Information - The company launched the "Olo for Good" initiative, committing to donate 1% of shares to support various charitable organizations [30][31] - The acquisition of Wisely is expected to contribute $1 million in revenue and $800,000 in operating loss in the upcoming quarter [46] Q&A Session Summary Question: What is the outlook for ARPU stability and growth? - Management indicated that ARPU performance exceeded expectations due to the durability of digital ordering and the addition of Wisely products [50] Question: What is the durable growth rate of the business? - Management highlighted opportunities for growth through adding active locations and increasing transaction volumes, particularly in the QSR segment [51] Question: How are supply chain issues impacting seasonal volumes? - Management noted continued durability in digital ordering and indicated that supply chain issues are being monitored but are not currently impacting the business significantly [56] Question: What are the top go-to-market initiatives for 2022? - The focus remains on expanding the sales and marketing team to address larger enterprise segments and enhance ARPU through various product offerings [58] Question: How is the quality of the new business pipeline compared to a year ago? - Management expressed excitement about the current sales and deployment pipeline, indicating strong potential for new location adds and upsell opportunities [62] Question: What is the revenue contribution from DoorDash and implications of recent partnerships? - Management confirmed that revenue contributions from DoorDash were disclosed in the quarterly report and expressed optimism about partnerships with Grubhub and Uber [72]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _______________________________________________________________ FORM 10-Q _______________________________________________________________ x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 ¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File Number: 001-40213 Olo Inc. (Exact name of registrant as ...