WILMINGTON, Del.--(BUSINESS WIRE)--Phreesia, a leader in patient intake, outreach and activation, is pleased to announce that it has joined the National Adult and Influenza Immunization Summit’s Call to Action for Adult Immunizations campaign to improve adult vaccination rates. More than three in four adults are missing routinely recommended vaccines and, due to preventive care put on hold during the COVID-19 pandemic, low vaccination rates have worsened. The mission of the campaign is to encourage healthc ...

WILMINGTON, Del.--(BUSINESS WIRE)--Phreesia, a leader in patient intake, outreach and activation, is proud to announce that Audrey Gato, Vice President of Client Solutions, has been named to The Software Report’s list of the Top 50 Women Leaders in SaaS of 2023. Honorees were chosen based on their leadership and contributions to the Software-as-a-Service industry. This is the sixth consecutive year a female leader from Phreesia has been named to the list. Previous Phreesia awardees include Allison Hoffman, ...

WILMINGTON, Del.--(BUSINESS WIRE)--Phreesia is pleased to announce that the healthcare marketing industry trade publication PM360 has named the Post-Script Engagement, Phreesia’s new medication adherence solution, to its list of 2023 Most Innovative Marketing Technologies or Services. Over the last decade, PM360’s annual Innovations Issue has spotlighted the pharma industry’s most innovative companies, products, strategies, services and more. Phreesia’s Post-Script Engagement offering was one of 56 overall ...

Financial Performance - Total revenue increased 25% to $91.6 million for the three months ended October 31, 2023, compared to $73.1 million for the same period in 2022[155] - Net loss decreased to $31.9 million for the three months ended October 31, 2023, from a net loss of $40.2 million in the same period of 2022[155] - Adjusted EBITDA improved to negative $6.6 million for the three months ended October 31, 2023, compared to negative $18.3 million for the same period in 2022[155] - Total revenue for the three months ended October 31, 2023, was $91.6 million, an increase of 25% compared to $73.1 million in the same period in 2022[184] - Total revenue for the nine months ended October 31, 2023, was $261.3 million, an increase of 28% compared to $204.3 million in the same period in 2022[185] - Adjusted EBITDA for the nine months ended October 31, 2023, was $(31,918) thousand, an improvement from $(74,865) thousand in the same period of 2022[218] Client and Patient Metrics - Average number of healthcare services clients (AHSCs) increased to 3,688 for the three months ended October 31, 2023, from 2,982 in the same period of 2022[169] - Patient payment volume rose to $965 million for the three months ended October 31, 2023, compared to $815 million for the same period in 2022[171] - Total revenue per AHSC was $24,842 for the three months ended October 31, 2023, up 1% from $24,515 in the same period last year[184] - Healthcare services revenue per AHSC remained relatively flat at $17,845 for the three months ended October 31, 2023, compared to $17,645 in the prior year[184] Revenue Breakdown - Subscription and related services revenue increased by $9.6 million to $42.6 million for the three months ended October 31, 2023, representing a 29% growth year-over-year[186] - Payment processing fees revenue rose by $3.6 million to $23.2 million for the three months ended October 31, 2023, an 18% increase compared to the prior year[186] - Network solutions revenue increased by $5.3 million to $25.8 million for the three months ended October 31, 2023, a 26% growth year-over-year[186] - Subscription and related services revenue for the nine months ended October 31, 2023, increased by $26.6 million to $119.8 million, a 29% growth year-over-year[185] - Payment processing fees for the nine months ended October 31, 2023, increased by $12.5 million to $71.1 million, a 21% increase compared to the prior year[193] Expenses - Sales and marketing expense decreased by $0.2 million to $36.5 million for the three months ended October 31, 2023, compared to $36.6 million for the same period in 2022, primarily due to a $1.8 million decrease in total compensation and benefits costs[195] - Research and development expense increased by $5.9 million to $28.5 million for the three months ended October 31, 2023, representing a 26% increase compared to $22.7 million for the same period in 2022[199] - General and administrative expense increased by $0.6 million to $20.2 million for the three months ended October 31, 2023, reflecting a 3% increase from $19.6 million for the same period in 2022[203] - Sales and marketing expense decreased by $3.9 million to $111.1 million for the nine months ended October 31, 2023, a 3% decline from $115.0 million for the same period in 2022[197] - Research and development expense increased by $16.6 million to $82.5 million for the nine months ended October 31, 2023, representing a 25% increase compared to $65.8 million for the same period in 2022[201] - General and administrative expense increased by $0.6 million to $61.1 million for the nine months ended October 31, 2023, a 1% increase from $60.5 million for the same period in 2022[205] Cash Flow and Financial Position - Cash and cash equivalents decreased to $103.4 million as of October 31, 2023, down $73.3 million from January 31, 2023[155] - Free cash flow was negative $11.6 million for the three months ended October 31, 2023, compared to negative $27.5 million for the same period in 2022[155] - Free cash flow for the nine months ended October 31, 2023, was $(46,533) thousand, compared to $(93,828) thousand for the same period in 2022, indicating a 50.5% reduction in cash outflow[220] - During the nine months ended October 31, 2023, net cash used in operating activities was $29.3 million, a decrease from $74.2 million in the same period of 2022[239] - The company believes its cash and cash equivalents, along with cash generated from operations, are sufficient to fund operations for at least the next 12 months[232] Acquisitions - The company acquired MediFind for $8.9 million on June 30, 2023, to enhance patient-centered care offerings[161] - The acquisition of Access for $37.4 million on August 11, 2023, aims to improve workflows and patient experience in hospitals[162] - The company spent $14.3 million on acquisitions (MediFind, Access, and ConnectOnCall) during the nine months ended October 31, 2023[241] - The acquisition of ConnectOnCall included liabilities with an acquisition-date fair value of $10,000 thousand, payable in seven quarterly installments from December 2023 through June 2025[236] Debt and Financing - A new 5-year $50 million senior secured asset-based revolving credit facility was established on December 4, 2023, to enhance financial flexibility[166] - The company entered into a new 5-year $50 million Capital One Credit Facility on December 4, 2023, to replace the terminated Third SVB Facility[229] - As of October 31, 2023, the company had no debt outstanding under the Third SVB Facility and entered into the Capital One Credit Facility on December 4, 2023[255] - The company had no outstanding debt under the Capital One Credit Facility as of the filing date of the report[256] Market Risks and Accounting Policies - The company is exposed to market risks, primarily interest rate and foreign exchange risks, in its operations in the United States and Canada[253] - The company’s estimates and assumptions in financial reporting may differ from actual results, affecting future financial statements and cash flows[250] - There were no significant changes in the company's critical accounting policies and estimates during the three months ended October 31, 2023[251] - During the nine months ended October 31, 2023, there were no significant changes in the company's disclosures about market risk[257] - Changes in interest rates will impact interest expense if the company borrows against the Capital One Credit Facility in the future[256] - The company does not anticipate that a 100 basis point change in interest rates would materially affect its financial condition[254]

Financial Data and Key Metrics Changes - Total revenue for Q2 2024 was $86 million, representing a 26% year-over-year increase [5] - Subscription and related services revenue grew by 26% year-over-year, while processing revenue increased by 21% and Network Solutions revenue rose by 33% [5] - Adjusted EBITDA improved by $14 million year-over-year, reaching negative $12 million [5] - The average number of healthcare services clients increased by 24% year-over-year to 3,445 [5] - The company maintained its revenue outlook for fiscal 2024 in the range of $353 million to $356 million, implying a growth of 26% to 27% over fiscal 2023 [6] Business Line Data and Key Metrics Changes - Subscription revenue has shown consistent deceleration over the past year, raising concerns about future growth [41] - Network Solutions has been a strong performer, contributing significantly to revenue growth [48] Market Data and Key Metrics Changes - The healthcare services client additions are expected to reaccelerate to about 175 in Q3, including clients gained from Access eForms [51] - The company is focusing on expanding its presence in the hospital space, which is seen as a significant growth area [118] Company Strategy and Development Direction - The company aims to return to adjusted EBITDA profitability during fiscal year 2025, with a target of $125 million in quarterly revenue, equating to $500 million annually [7] - The strategy includes maintaining a focus on shareholder value and capital allocation to support financial targets for fiscal 2025 and beyond [7] - The company is investing in its platform to enhance communication with patients and improve service delivery [38] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to finance its fiscal year 2025 targets with its current cash position [7] - The management acknowledged the competitive landscape but emphasized the importance of delivering value to clients and improving patient outcomes [26] Other Important Information - The company has made significant investments in its platform, which has impacted gross margins but is expected to yield long-term benefits [9] - The integration of Access eForms is anticipated to enhance the company's offerings in the acute-care space, although immediate revenue impact may be minimal [91] Q&A Session Summary Question: Can you elaborate on the cost of revenues being down year-over-year despite strong revenue growth? - Management noted that cost controls and platform optimization have contributed to this improvement [8] Question: What is the outlook for subscription revenue growth in fiscal 2025? - Management indicated that subscription revenue needs to accelerate to meet fiscal 2025 targets, with a focus on network solutions to drive growth [41] Question: How does the Access eForms acquisition fit into the overall strategy? - The acquisition is seen as a strategic move to enhance product offerings and improve client value, although immediate financial contributions may be limited [91] Question: What are the expectations for healthcare services client growth going forward? - Management expects continued growth in healthcare services clients, with a target of 175 additions in Q3 [51] Question: How is the company managing sales and marketing expenses while adding clients? - Management stated that they are calibrating sales and marketing expenses to support client growth effectively [111]

>$3.6B patient payments processed latest twelve months3,4 Patient-centered care • Flexible payment options Phreesia Phreesia Land new clients Grow footprint within existing clients 3 • $610B out-of-pocket spend by 20302 • Improved cash flow and profitability How we make money IN THE OFFICE t + • Proven ability to continuously innovate The Phreesia platform | --- | --- | --- | --- | --- | --- | |-----------|-------------------------------|-----------------------------------|-------------------------------|-- ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended July 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-38977 PHREESIA, INC. (Exact name of registrant as specified in its charter) Delaware 20-2275479 (State or othe ...

Financial Data and Key Metrics Changes - Revenue in the first quarter was $84 million, up 32% year-over-year, marking the ninth consecutive quarter of over 30% year-over-year revenue growth [28][41] - Adjusted EBITDA outlook for fiscal 2024 was raised to a range of negative $60 to negative $55 million, showing continued improvement on the path to profitability [56] Business Line Data and Key Metrics Changes - Average number of healthcare services clients was 3,309, up 31% year-over-year, with total revenue for average healthcare services clients at $25,338, up 1% year-over-year [41] - Subscription and related services revenue grew 30% year-over-year, payment processing revenue grew 25% year-over-year, and network solutions revenue was up 46% year-over-year [41] Market Data and Key Metrics Changes - The company maintained its revenue outlook for fiscal 2024 in the range of $353 million to $356 million, implying growth of 26% to 27% over fiscal 2023 revenue [56] - A significant increase in payment volume was noted, with a $1 billion volume quarter in payment processing, indicating strong market demand [101] Company Strategy and Development Direction - The company is focused on maintaining revenue and profitability targets for fiscal 2025, aiming for $125 million of revenue in a quarter, which implies $500 million of annualized revenue [43] - Continued investment in R&D is emphasized as a key area for future growth, with the company planning to enhance its product offerings and capabilities [70] Management's Comments on Operating Environment and Future Outlook - Management noted that patient volumes in the first quarter were stronger than anticipated, indicating a positive trend in demand [58] - The company expressed confidence in its ability to finance its fiscal 2025 targets with its current cash position, which stands at approximately $150 million [86] Other Important Information - The company is actively exploring partnerships and integrations with other healthcare IT service offerings to drive incremental subscription growth [103] - Management highlighted the importance of client satisfaction and product quality as key drivers of business success [94] Q&A Session Summary Question: What contributed to the higher patient volumes in the first quarter? - Management attributed the stronger-than-expected volumes to seasonal strength and effective campaign pacing [58] Question: How should we think about the sales and marketing expenses going forward? - Management indicated that operating leverage on sales and marketing expenses will be a source of achieving EBITDA positivity [63] Question: What is the outlook for the Medicare Advantage market? - Management acknowledged headwinds in the Medicare market but remains optimistic about the growth potential of the MemberConnect product [180]

Financial Performance - Total revenue increased 32% to $83.8 million for the three months ended April 30, 2023, compared to $63.4 million for the same period in 2022[127] - Net loss was $37.5 million for the three months ended April 30, 2023, an improvement from a net loss of $51.2 million in the same period in 2022[127] - Adjusted EBITDA improved to negative $13.8 million for the three months ended April 30, 2023, compared to negative $30.6 million in the same period in 2022[127] - Total revenue for the three months ended April 30, 2023, was $83.8 million, a 32% increase from $63.4 million in the same period of 2022[146] - Subscription and related services revenue increased by $8.8 million to $37.9 million, representing a 30% growth year-over-year[148] - Payment processing fees revenue rose by $4.9 million to $24.3 million, a 25% increase compared to the prior year[146] - Network solutions revenue grew by $6.8 million to $21.7 million, marking a 46% increase from the previous year[146] Client Metrics - Average number of healthcare services clients (AHSCs) increased to 3,309 for the three months ended April 30, 2023, from 2,526 in the same period in 2022[134] - Healthcare services revenue per AHSC decreased by 2% to $18,779 for the three months ended April 30, 2023, compared to $19,193 in the same period in 2022[134] - Total revenue per AHSC increased by 1% to $25,338 for the three months ended April 30, 2023, compared to $25,081 in the same period in 2022[134] Cash Flow and Liquidity - Cash and cash equivalents decreased by $26.9 million to $149.8 million as of April 30, 2023, compared to January 31, 2023[127] - Net cash used in operating activities improved to $13.7 million for the three months ended April 30, 2023, from $33.6 million in the same period in 2022[127] - Free cash flow for the three months ended April 30, 2023, was $(19.7) million, an improvement from $(40.7) million in the same period of 2022[167] - As of April 30, 2023, the company had cash and cash equivalents of $149.8 million, down from $176.7 million as of January 31, 2023[168] - Net cash used in operating activities was $(13.7) million for the three months ended April 30, 2023, compared to $(33.6) million in the same period of 2022, reflecting improved cash flow management[178] - The company incurred $6.1 million in net cash used in investing activities during the three months ended April 30, 2023, primarily for capitalized internal-use software costs[180] - Financing activities resulted in a net cash outflow of $7.2 million for the three months ended April 30, 2023, mainly due to treasury stock purchases[182] Expenses - Research and development expenses increased by $5.8 million to $26.5 million, reflecting a 28% rise year-over-year[154] - Sales and marketing expenses decreased by $2.6 million to $37.4 million, a 7% decline compared to the same period in 2022[152] - General and administrative expenses decreased by $1.0 million to $19.9 million, a 5% reduction year-over-year[156] - Payment processing expenses increased by $3.9 million to $16.1 million, a 32% increase from the previous year[151] - Amortization expenses rose by $0.9 million to $2.5 million, a 55% increase compared to the same period in 2022[159] Interest and Debt - Interest income for the three months ended April 30, 2023, was $0.7 million, compared to an expense of $0.4 million in the same period of 2022[161] - The company has potential borrowing capacity under its credit agreement, which was increased to $100 million with an interest rate of 7.50% as of April 30, 2023[171] - As of April 30, 2023, the company had no outstanding debt under the Third SVB Facility[193] - The company recorded a finance lease with total undiscounted payments of $7.7 million through the fiscal year ended January 31, 2027[185] Market and Risk Factors - The company believes its existing cash and cash equivalents, along with cash generated from operations, will be sufficient to meet its needs for at least the next 12 months[168] - Changes in interest rates are not expected to materially affect the company's financial condition, even with a 100 basis point increase or decrease[192] - Future borrowing against the Third SVB Facility may be impacted by changes in interest rates, affecting interest expense[194] - Changes in interest rates will also impact the discount rate and resulting interest expense for any new finance leases[194] - There were no significant changes in the company's market risk disclosures compared to the previous fiscal year[195] - The company will continue to evaluate its investment policy to meet overall objectives in future periods[192]

Financial Data and Key Metrics - Revenue in Q4 was $77 million, up 32% YoY, marking the eighth consecutive quarter of over 30% YoY revenue growth [9] - Average number of healthcare services clients in Q4 was 3,140, up 36% YoY, with 158 clients added sequentially [10] - Total revenue per average healthcare services client was $24,390, down 3% YoY and 1% sequentially, driven by client growth outpacing revenue growth in subscription and payment processing [11] - Subscription-related services revenue grew 35% YoY, payment processing revenue grew 23% YoY, and network solutions revenue grew 36% YoY [11] - For fiscal 2024, revenue is expected to be in the range of $353 million to $356 million, implying 26% to 27% growth over fiscal 2023 [12] - Adjusted EBITDA for fiscal 2024 is expected to be in the range of negative $65 million to negative $60 million, showing continued improvement toward profitability [12] Business Line Data and Key Metrics - Healthcare services revenue, combining subscription and related services with payment processing, grew 31% YoY in Q4 [10] - Network solutions revenue saw strong growth, driven by client focus on ROI and the effectiveness of the company's team [22] - The company facilitated over 120 million visits in fiscal 2023, up 20% YoY, with healthcare services client growth slightly outpacing visit growth [38] Market Data and Key Metrics - The company expects a sequential increase in average healthcare services clients in Q1 of fiscal 2024, similar to the 158-client increase seen in Q4 of fiscal 2023 [13] - The company remains comfortable with its ability to finance fiscal 2025 targets, including reaching $500 million in annualized revenue and achieving adjusted EBITDA profitability [14] Company Strategy and Industry Competition - The company is focused on delivering durable and profitable growth, with a strong emphasis on ROI and client value [22] - The company is investing in product development and new markets, with a goal of returning to adjusted EBITDA profitability in fiscal 2025 [14] - The company is well-positioned to capitalize on the growing demand for healthcare automation and patient engagement solutions [22] Management Commentary on Operating Environment and Future Outlook - Management highlighted the strong performance of the network solutions segment, attributing it to client focus on ROI and the effectiveness of the company's team [22] - The company is optimistic about its ability to achieve fiscal 2025 targets, including reaching $500 million in annualized revenue and achieving adjusted EBITDA profitability [14] - Management emphasized the importance of maintaining a culture of ownership and stewardship of capital, which has contributed to the company's strong financial performance [49] Other Important Information - The company announced a CFO transition, with Balaji Gandhi taking over as CFO on March 24, 2023 [6][7] - The company introduced a new key metric, total revenue per average healthcare services client, which was $24,390 in Q4 [11] Q&A Session Summary Question: Growth in Network Solutions Segment - The company attributed strong growth in the network solutions segment to client focus on ROI and the effectiveness of its team [22] - Management expects continued growth in this segment, driven by client demand for ROI-focused solutions [22] Question: Outlook for Fiscal 2024 - The company expects revenue growth of 26% to 27% in fiscal 2024, driven by client growth and stable revenue per client [12][35] - Management highlighted the importance of maintaining operating leverage and achieving adjusted EBITDA profitability in fiscal 2025 [14] Question: Payment Processing Revenue - Payment processing revenue grew 23% YoY in Q4, with management expecting stable growth in fiscal 2024 [11][35] - The company is focused on improving payment processing margins and expects to see improvement as it scales [95] Question: Social Determinants of Health Screening Tool - The company provides social determinants of health modules as part of its package but does not currently monetize this offering [42] - Management believes this is the right thing to do for clients and patients, and there are no plans to charge for this service [42] Question: EBITDA Performance and Guidance - Management discussed the factors that contributed to better-than-expected EBITDA performance in fiscal 2023, including improved productivity and cost management [46][48] - The company expects continued improvement in EBITDA, with a goal of achieving profitability in fiscal 2025 [14] Question: New Metric - Total Revenue per Average Healthcare Services Client - The company introduced this metric to provide a more comprehensive view of revenue performance across subscription, payment processing, and network solutions [52] - Management expects this metric to fluctuate based on the contribution of different revenue streams in any given quarter [52] Question: Long-Term Growth and Client Retention - The company is focused on both client acquisition and expansion, with a strong emphasis on delivering value to existing clients [50][52] - Management highlighted the importance of cross-selling and upselling to drive long-term growth [100] Question: R&D Investments and Product Development - The company is investing in R&D to drive product innovation and expand into new markets [122] - Management expects R&D expenses to grow in line with revenue, contributing to long-term operating leverage [124] Question: Payer and Referral Management Growth - The company is seeing early success in the payer space, with the first enrollment period for MemberConnect performing better than expected [26][27] - Management is optimistic about the growth potential of these newer vectors but is still in the learning phase [27] Question: Commercial Team and Cross-Selling - The company has separate teams for new client acquisition and client expansion, both of which are performing well [92] - Management is focused on cross-training and enabling the commercial team to sell the full suite of solutions [100] Question: Payment Fees per Provider Client - Payment fees per provider client declined 10% YoY in Q4, driven by a mix of client types [119] - Management expects this metric to stabilize and return to more normalized growth in fiscal 2024 [120] Question: Capital Allocation and Acquisitions - The company is committed to being a good steward of capital and will consider acquisitions if they align with strategic goals and deliver strong returns [149] - Management emphasized the importance of acquiring great capabilities rather than just good deals [149] Question: Life Sciences Growth - Growth in the life sciences segment is being driven by greater wallet share from existing clients, new client acquisitions, and strong execution [151] - The company is focused on delivering value to life sciences clients and expanding its footprint in this market [151] Question: Hospital Market Expansion - The company has seen success in various hospital segments, including children's hospitals, community hospitals, and regional hospitals [170] - Management is focused on delivering value to hospitals through automation and improved workflows [170]