AT&T CEO John Stankey shared a letter sent to employees on Sunday after the company's cellular network experienced an outage on Thursday that impacted tens of thousands of Americans. AT&T's network's hourslong outage on Thursday resulted in about 73,000 outage reports on Downdetector, a website that tracks internet and cellular network outages."Thursday was a challenging day for our company," Stankey wrote. "Our purpose is to connect people to greater possibility, and we fell short of what we typically do s ...

AT&T will credit customers a full day of service for the carrier’s more than 10-hour outage on Thursday that affected more than 70,000 users, saying it was the “right thing to do.”“I believe this approach is fully manageable while achieving the 2024 business objectives we have set for ourselves and our stated financial guidance,” CEO John Stankey told employees in a letter.Service was restored late on Thursday on AT&T’s 5G network which covers around 290 million people across the United States.An initial re ...

ToplineAT&T is offering customers a $5 credit if they were affected by the massive outage on Thursday, which saw over 70,000 customers lose cell service in Texas, Florida, California and other states.The company also confirmed the outage was not the result of a cyberattack.AFP via Getty Images Key FactsIn a statement on Friday night, AT&T said they “recognize the frustration” that Thursday’s outage caused, and would work to apply the credit to “potentially impacted accounts” within two billing cycles. The ...

The CEO of AT&T on Sunday apologized for the widespread cellular outage that knocked out service for thousands of customers, saying some accounts will receive credits to compensate for the incident. "For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced," Chief Executive John Stankey wrote in a letter to employees. "We all know that our customers receive tremendous value ...

AT&T is planning to provide billing credits to customers who were impacted or potentially impacted by a wireless outage last week, the company said on Saturday. The outage occurred for about 10 hours on Thursday and AT&T said it believes the incident was caused by the "application and execution of an incorrect process used as we were expanding our network, not a cyberattack."Over 73,000 outage reports were filed during the incident on the website Downdetector, which tracks phone and internet service outages ...

DALLAS, Feb. 25, 2024 /PRNewswire/ -- AT&T* (NYSE:T) CEO, John Stankey, sent a letter to employees on the resolved network outage that occurred on February 22. In this letter, the Company reiterated its financial guidance provided with its earnings report in January 2024. For the convenience of all interested parties, we are including a link to the letter in this press release.  *About AT&T   We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to g ...

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Shares of AT&T (NYSE:T) stock are in recovery mode today after the stock took a big hit yesterday on news of an AT&T outage, which affected as many as 70,000 of the company’s customers. Earlier this morning, T stock moved to within 20 cents of the stock’s close on Wednesday before paring some of these gains this afternoon.Today’s move higher appears to be due in part to clarification from AT&T about the cause of the outage. The company announced the results of its initial investigation into this downtime, s ...

The widespread AT&T cellular outage was caused by a software update, the network said.The company said it was not caused by a cyber attack, despite federal agencies looking into the downtime.The issue left some without service for close to 12 hours on Thursday and many angry customers. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read preview Thanks for signing up! Access your favorite topics in a personalized feed while you ...

A temporary outage that hit cellphone networks on Thursday and impacted tens of thousands of Americans left many wondering how they can prepare for outages and find ways to make calls despite their network being down. Outages were initially reported on AT&T's network around 3:30 a.m. ET and progressed from there, with more than 73,000 reports just after 9 a.m. ET, according to Downdetector – a website that tracks reports of service outages. AT&T said Thursday afternoon that it had restored service to all af ...