Core Insights - Teladoc's stock experienced a significant decline following the release of its fourth-quarter results, with a drop of 11.7% noted during trading [1] - The company's Q4 report was mixed, showing sales that exceeded Wall Street expectations but a larger-than-expected loss [2] Financial Performance - In Q4, Teladoc reported a revenue decline of 3% year over year, totaling $640.49 million, while the loss per share was $0.28, compared to a consensus estimate of a $0.22 loss on $639.44 million in revenue [3] - The integrated care customer count increased by 5% year over year, but average revenue per user fell by 2%, indicating weakening pricing power [4] Future Guidance - For the current year, Teladoc projects sales between $2.468 billion and $2.576 billion, suggesting a potential decline of approximately 1.9% from last year's sales of around $2.57 billion [5] - The company anticipates an annual loss per share between $0.50 and $1.10, which is an improvement from last year's loss of $5.87 per share [5] Strategic Challenges - Despite efforts to cut costs and reduce losses, Teladoc's growth has stalled, and there is uncertainty regarding future catalysts for growth [6] - The company has faced challenges due to previous acquisitions and significant write-downs, complicating its path to profitability and sustainable sales growth [6]

Telehealth Services and Membership - Teladoc Health completed approximately 17.3 million telehealth visits in 2024 through B2B and D2C channels[15]. - As of December 31, 2024, approximately 94 million members in the U.S. have access to Teladoc's products and services[18]. - The platform supports upwards of 100,000 visits per day and is designed for quick introduction of new clinical and digital services[37]. - Teladoc aims to grow its client and membership base while deepening engagement and usage of service offerings[26]. - The mobile app serves as a foundational tool for member engagement, providing access to all virtual health services in a user-friendly experience[55]. Revenue Generation and Financial Performance - For the year ended December 31, 2024, 86% of consolidated revenue was derived from access fees[19]. - The Integrated Care segment generates revenue primarily on a contractually recurring, access fee basis, with clients paying on a PMPM or PPPM model[20]. - The BetterHelp segment primarily generates revenue from paying users who pay a weekly or monthly fee for access to therapists[23]. - BetterHelp accounted for 41% of total consolidated revenue in 2024[193]. - The company estimates significant growth potential within existing clients, as current membership represents only a portion of potential beneficiaries[58]. - The company expects to derive a significant portion of revenue from the renewal of existing client contracts and sales of additional applications and services[138]. Market and Competitive Landscape - The virtual care market is developing and volatile, with uncertainty regarding sustained demand and consumer acceptance impacting future growth[130]. - The company faces increased competition in the virtual care market, which may lead to pricing pressures and impact sales and profitability[136]. - The company anticipates that the demand for employer-sponsored healthcare may decline, which could adversely affect its revenue model[155]. - The company is executing growth initiatives, including the expansion of BetterHelp into international markets, but faces risks related to the successful implementation of these strategies[160]. Regulatory and Compliance Issues - Regulatory changes during the COVID-19 pandemic have increased access to telehealth services, including higher reimbursement rates and elimination of prior authorization requirements[79]. - The company has established systems to ensure that affiliated providers are appropriately licensed under applicable state laws for telehealth services[81]. - The Stark Law imposes penalties of up to $29,899 per violation and potential exclusion from federally funded healthcare programs for improper referrals[85]. - Violations of the Anti-Kickback Statute can result in civil monetary penalties of up to $120,816 and criminal fines of $100,000 per violation[87]. - The False Claims Act allows for fines ranging from $13,058 to $27,018 for each false claim, with potential damages up to three times the amount sustained by the federal government[88]. - HIPAA violations can lead to significant civil and criminal penalties, including fines and potential exclusion from government programs[90]. Operational and Strategic Initiatives - The company continues to expand its virtual primary care offering, Primary360, targeting commercial health plans and employers in the U.S.[51]. - Investments in chronic care management and mental health services, such as myStrength Complete and Chronic Care Complete, are ongoing to enhance patient outcomes[53]. - The company has enhanced its talent development programs, including online courses and executive succession planning, to support employee growth[114]. - The company is focused on building a diverse workforce and has implemented initiatives to promote diversity in hiring and employee engagement[116]. - The company is reliant on a limited number of third-party suppliers, which poses risks of supply chain disruptions and cost inflation[122]. Financial Health and Capital Requirements - The company reported a history of losses and an accumulated deficit, raising concerns about achieving profitability in the future[122]. - The company incurred net losses of $1,001.2 million and $220.4 million for the years ended December 31, 2024 and 2023, respectively, with an accumulated deficit of $16,229.9 million as of December 31, 2024[124]. - The company may need to raise additional capital through debt or equity financings to fund operations due to cash flow needs[124]. - The company may need to incur additional indebtedness or seek capital through new equity or debt financings to support growth[195]. Cybersecurity and Data Privacy - The company faces risks related to cybersecurity measures that could expose confidential information of clients or members[122]. - The company has experienced cybersecurity incidents in the past, which have not resulted in material impacts, but ongoing threats require additional resources for security measures[209]. - The company maintains a security and privacy damages insurance policy, but coverage may not be adequate for all potential losses[206]. - The company must navigate various international risks, including regulatory compliance and cultural differences, as it expands its operations[179]. Employee and Workforce Management - As of December 31, 2024, the company employed approximately 5,500 people, with 84% being full-time employees and 16% part-time employees[111]. - The company faces intense competition in the job market for qualified professionals, impacting its ability to attract and retain talent[187]. - Volatility in stock price may adversely affect the company's ability to attract or retain highly skilled personnel[188]. - The company may experience difficulties in hiring and retaining skilled personnel due to limited qualified candidates in the healthcare market[187]. Economic and Market Risks - Economic downturns and market volatility may impair clients' ability to make timely payments, adversely affecting the company's revenue[168]. - The company anticipates that economic conditions may lead to increased write-offs of accounts receivable if clients struggle to pay for services[170]. - Fluctuations in quarterly results are expected due to upfront costs associated with client contracts, impacting the recognition of revenue over time[172]. - Seasonal trends affect membership and utilization rates, with the highest visit and revenue levels typically occurring in the first and fourth quarters[73].

Michael Wiggins De Oliveira is an inflection investor. This means buying into cheap companies at the moment when their narrative is changing and the business is on a path toward becoming significantly more profitable over the next year.With a focus on tech and “the Great Energy Transition (including uranium)”, Michael runs a concentrated portfolio with approximately 15 to 20 stocks and an average holding period of 18 months. Through his 10+ years analyzing countless companies, Michael has accumulated outsta ...

Teladoc Health, Inc. (NYSE:TDOC) Q4 2024 Earnings Conference Call February 26, 2025 4:30 PM ET Company Participants Michael Minchak - Head of Investor Relations Chuck Divita - Chief Executive Officer Mala Murthy - Chief Financial Officer Conference Call Participants Lisa Gill - J.P. Morgan Jessica Tassan - Piper Sandler David Roman - Goldman Sachs Sean Dodge - RBC Richard Close - Cannacord Genuity Daniel Grosslight - Citi Jailendra Singh - Truist George Hill - Deutsche Bank Charles Rhyee - TD Cowen Michael ...

For the quarter ended December 2024, Teladoc (TDOC) reported revenue of $640.49 million, down 3% over the same period last year. EPS came in at -$0.28, compared to -$0.17 in the year-ago quarter.The reported revenue compares to the Zacks Consensus Estimate of $639.5 million, representing a surprise of +0.16%. The company delivered an EPS surprise of -33.33%, with the consensus EPS estimate being -$0.21.While investors closely watch year-over-year changes in headline numbers -- revenue and earnings -- and ho ...

Teladoc (TDOC) came out with a quarterly loss of $0.28 per share versus the Zacks Consensus Estimate of a loss of $0.21. This compares to loss of $0.17 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of -33.33%. A quarter ago, it was expected that this telehealth services provider would post a loss of $0.29 per share when it actually produced a loss of $0.19, delivering a surprise of 34.48%.Over the last four quarters, the compan ...

Teladoc Health reported weak fourth-quarter results as challenges in its BetterHelp segment weighed down gains elsewhere in the business.Teladoc Health (TDOC -1.70%), a leader in telehealth services, released its fourth-quarter earnings on Feb. 26. The company reported revenue of $640.5 million, just above the $639 million that analysts had expected, but 3% lower than the same quarter last year. Its net loss per share was $0.28, worse than the loss of $0.26 per share that analysts had anticipated. MetricQ4 ...

Core Viewpoint - Teladoc Health reported a wider loss than expected and provided disappointing guidance for the upcoming quarter, leading to a decline in its stock price [1][2]. Financial Performance - Revenue decreased by 3% in Q4 to $640.5 million compared to $660.5 million in the same period last year [1][6]. - Net loss widened to $48.4 million, or 28 cents per share, from a loss of $28.9 million, or 17 cents per share, a year ago [1]. - Adjusted earnings fell by 35% to $74.8 million in Q4, with the Integrated Care segment down 5% to $53.2 million and BetterHelp's adjusted earnings dropping 63% to $21.7 million [3]. Future Guidance - For Q1, Teladoc expects revenue between $608 million and $629 million, below analysts' expectations of $632.9 million [4]. - Adjusted earnings for the first quarter are projected to be between $47 million and $59 million [4]. Strategic Moves - Teladoc announced the acquisition of preventative care company Catapult Health for $65 million, which is expected to contribute to future growth [5].

4Q-24 Quarterly Results Cautionary Note 2 • This presentation contains, and the officers of Teladoc Health, Inc. (the "Company" or "Teladoc Health") may make, "forward-looking" statements that are based on management's beliefs and assumptions and on information currently available to management. These forward-looking statements include, without limitation, information concerning possible or assumed future results of operations, including descriptions of the Company's business plan and strategies. These stat ...

Exhibit 99.1 Teladoc Health Reports Full Year and Fourth Quarter 2024 Results PURCHASE, NY, February 26, 2025—Teladoc Health, Inc. (NYSE: TDOC), the global leader in whole-person virtual care, today reported financial results for the full year ended December 31, 2024 ("Full Year 2024") and three months ended December 31, 2024 ("Fourth Quarter 2024"). Unless otherwise noted, percentage and other changes are relative to the full year ended December 31, 2023 ("Full Year 2023") and three months ended December 3 ...