Financial Performance - Assurant reported total assets of 8.97 billion, up from 4.81 billion in net earned premiums, fees, and other income in 2024, an increase of 9.8% from 4.16 billion in net earned premiums, fees, and other income in 2024, a slight decrease of 0.6% from 2,457.0 million, up from 671.2 million in 2024 from 455.8 million to shareholders through share repurchases and dividends in 2024[27]. Market Trends and Opportunities - The mobile protection market is expanding, with growth opportunities in bundled protection products and enhanced customer experiences through digital solutions and AI[44]. - U.S. new vehicle sales have improved slightly in 2023, driven by increased vehicle availability and OEM incentives[47]. - The U.S. renters insurance market is growing, with opportunities to increase market share through investments in digital platforms and expanded offerings[67]. - The company aims to grow its portfolio by strengthening partnerships and investing in technology, including digital and AI solutions[22]. Innovation and Technology - The company opened its Innovation and Device Care Center in October 2024 to enhance mobile device lifecycle solutions and leverage automation and AI[26]. - Assurant is investing in technology, including artificial intelligence, to enhance customer experience and operational efficiency, with ongoing expenses related to digital capabilities and research and development[169]. Employee and Talent Management - As of December 31, 2024, Assurant had approximately 14,200 employees, with 75% located in North America and 60% of the global workforce being women[75]. - The global turnover rate for 2024 was 13%, with a 5% turnover for managerial roles and 17% for frontline employees, reflecting a year-over-year improvement of 2 and 1 percentage points respectively[76]. - Assurant's talent strategy includes establishing Global Capability Centers to leverage global scale and access to top talent, enhancing client growth and innovation[77]. - The company is committed to a hybrid work model, with a majority of employees working virtually, supporting both business and talent strategies[89]. - Assurant invests in employee learning and development through various initiatives, including access to industry-leading content and a mentorship program[90]. Regulatory and Compliance - The company is subject to extensive federal, state, and international regulations, which vary by jurisdiction[105]. - The company is licensed to sell insurance in all 50 states, Puerto Rico, and the District of Columbia, ensuring compliance with local regulations[108]. - The National Association of Insurance Commissioners (NAIC) has established risk-based capital (RBC) standards to assess insurer solvency, which could change in the future[110]. - The SEC adopted new rules in July 2023 requiring public companies to disclose material cybersecurity incidents and risk management strategies[130]. - The NAIC has adopted a model bulletin regarding the use of artificial intelligence by insurers, with approximately 20 states having adopted it and further adoption expected[131]. Risk Management - The company’s risk management framework is reviewed annually to align with business operations and changes in laws and regulations[137]. - Significant risks include reliance on a few major clients, which could adversely affect revenues and profits if relationships deteriorate or contracts are not renewed on favorable terms[156]. - The company faces macroeconomic risks that could materially impact its financial condition and results of operations[157]. - Financial risks include potential declines in mobile device values and regulatory compliance issues that could affect sales[159]. - The company utilizes a three lines of defense model for risk management, with the first line being business operations, the second line being Global Risk Management and Compliance, and the third line being Internal Audit[147]. Competitive Landscape - The company faces competition from various sectors, including insurance, warranty, financial services, and technology, requiring continuous adaptation to market changes[73]. - The company faces significant competitive pressures from various sectors, including insurance, financial services, and technology, which could adversely affect revenues and profits[166]. - There is a risk that clients may obtain more favorable terms from competitors, impacting the persistency of policies and overall revenues[167]. Environmental and Climate Risks - Catastrophe and non-catastrophe losses, influenced by climate change and inflation, could significantly reduce profitability and impact financial condition[191]. - Increased unpredictability of weather-related events may lead to higher claims and catastrophe losses, adversely affecting results of operations[192]. - General inflationary pressures and supply chain disruptions have increased costs of claims, particularly in Global Housing and Global Automotive businesses[198]. Financial Health and Investments - The company reported a $0.8 million unfavorable impact to net income in 2024 due to foreign exchange-related losses[205]. - A downgrade of the company's senior debt credit ratings could adversely affect liquidity, increase borrowing costs, and reduce demand for debt securities[204]. - The company is subject to interest rate risk, with fluctuations potentially leading to unrealized losses in its investment portfolio[213]. - The company's investment portfolio is exposed to credit risk, particularly from corporate bonds and other fixed-income securities, which could lead to realized investment losses[215].
Assurant(AIZ) - 2024 Q4 - Annual Report