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ZETA(ZETA) - 2024 Q4 - Annual Report

Data and Technology - Zeta's data set includes over 245 million individuals in the U.S. and more than 535 million globally, with an average of over 2,500 attributes per individual [26]. - The Zeta Marketing Platform (ZMP) processes over one trillion content consumption signals per month, synthesizing this data into hundreds of intent-based audiences [26]. - Zeta's Agile Intelligence suite synthesizes trillions of behavioral signals into intent-based scores, enhancing targeting precision across channels [35]. - The integration of LiveIntent's identity graph improves identity resolution technology, expanding the size and scope of the Data Cloud [30]. - The ZMP enables brands to personalize experiences at scale, optimizing marketing spend to increase return on investment [21]. - The company has a patent portfolio of over 130 U.S. and international patents, focusing on machine learning and AI, which enhances efficiency and user experience [69]. - The company aims to differentiate itself through AI-powered marketing solutions and better integration of products into enterprise ecosystems [52]. Financial Performance - For the year ended December 31, 2024, the company generated revenues of X million from various industry verticals, with the largest contributions from consumer & retail (22%), insurance (10%), telecommunications (9%), financial services (8%), and business services (7%) [50]. - As of December 31, 2024, the company had 1,793 total customers, including 527 scaled customers and 148 super-scaled customers, compared to 1,242 total customers, 452 scaled customers, and 131 super-scaled customers as of December 31, 2023 [50]. - 98% of the company's revenue for the year ended December 31, 2024, was derived from scaled customers, defined as those generating at least 100,000 in trailing-12-month revenue [50]. - The company anticipates continued seasonal trends in marketing activity, with higher revenues typically occurring in the fourth quarter due to the holiday shopping season [57]. - The company expects to experience higher revenues in presidential election years due to cyclicality in political activity [58]. - The company’s top ten customers accounted for more than one-third of total revenue in 2024, with no single customer exceeding 10% of total revenue [77]. Market Strategy and Growth - Zeta aims to further penetrate its existing customer base by cross-selling solutions and capturing a larger share of marketing spend [38]. - The company plans to expand into international markets, particularly in select regions in Europe [42]. - Zeta continues to invest in product innovation with over 500 data scientists and engineers dedicated to developing new solutions [40]. - The company is expanding its international operations, which may require significant management attention and financial resources, with inherent risks involved [106]. Risks and Challenges - The company is subject to evolving data privacy laws, including the California Consumer Privacy Act and the General Data Protection Regulation, which may impact its operations [60][61]. - A significant portion of the company's revenue is derived from usage-based pricing, which is less stable than subscription-based pricing, posing risks to revenue growth if scaled customers reduce their usage [78]. - The company experiences long sales cycles, making it difficult to project when new customers will generate revenue, which can impact financial forecasting [79]. - Payment-related risks exist if customers dispute invoices or decrease spending due to financial downturns, potentially leading to material adverse effects on the company's financial condition [82]. - The company may incur write-offs for bad debt if it fails to collect customer fees on time, which could adversely impact operating results [83]. - Operating results may fluctuate due to seasonal marketing activity, particularly higher revenues during the fourth quarter and election years, complicating future performance predictions [84]. - The company's usage-based pricing model complicates revenue forecasting from current customers and future prospects, leading to potential revenue volatility [85]. - The competitive landscape requires continuous innovation and investment in product offerings to maintain market share and revenue growth [89]. - The company faces risks related to data collection and security, which could harm operating results if regulatory restrictions limit data collection capabilities [117]. - The effectiveness of the company's platform relies on the ability to collect and use online data, which is threatened by consumer technologies that limit data tracking [118]. - The company is dependent on third-party data suppliers, and any withdrawal of data could materially impact its ability to provide products and result in decreased revenues [119]. - The company acknowledges the risks associated with catastrophic events, which could adversely affect business operations and financial condition [110]. - The company is subject to increasing regulatory scrutiny in the technology industry, which could lead to legal actions and penalties affecting business operations [115]. - The company faces significant compliance challenges due to evolving data protection laws, which could adversely affect its operations and financial condition [121]. - The cost of compliance with data protection laws is high and expected to increase, potentially impacting the company's financial performance [121]. - The company is subject to the EU GDPR and UK GDPR, with penalties for noncompliance reaching up to €20 million or 4% of annual global revenues, whichever is greater [126]. - Increased scrutiny from data protection authorities may lead to additional costs and regulatory investigations, affecting the company's ability to provide services [127]. - The company collects extensive consumer data, which is critical for its advertising services, but evolving regulations may restrict data collection and usage [135]. - The company has faced negative publicity regarding its data collection practices, which has previously impacted the price of its Class A Common Stock [134]. - New opt-out mechanisms may lead to a higher number of consumers opting out of data usage for marketing, potentially reducing the company's access to consumer data [125]. - The company is subject to various consumer protection laws, including the TCPA, which impose significant restrictions on telemarketing practices [123]. - Future FTC enforcement actions could have material impacts on the company's business practices and financial results [122]. - The company must navigate complex international data transfer regulations, which could affect its operational capabilities and financial outcomes [127]. - Company faces significant cybersecurity risks, including potential data breaches that could harm its reputation and financial performance [137]. - Employee-related risks are heightened due to remote working arrangements, increasing the likelihood of cybersecurity incidents [138]. - Company relies on third-party data centers and technology vendors, making it vulnerable to disruptions that could adversely affect operations and financial condition [140]. Corporate Governance and Compliance - The company is classified as a "controlled company" under NYSE rules, allowing it to rely on exemptions from certain corporate governance requirements [194]. - The dual class structure allows Class B Common Stock to have ten votes per share, while Class A Common Stock has one vote per share, limiting influence of other stockholders [196]. - The company’s amended and restated certificate of incorporation includes anti-takeover provisions that could delay or prevent changes in control, potentially affecting stock price [197][199]. - The board of directors is permitted to issue up to 200,000,000 shares of preferred stock, with rights and privileges designated by the board [198]. - The company is involved in various legal proceedings but does not believe any current litigation will materially affect its business or financial condition [217]. - The company is cooperating with SEC investigations related to a previous business partner, Kubient, which is deemed quantitatively insignificant to its operations [218]. - A class action lawsuit has been filed against the company and its executives, alleging false and misleading statements about business operations and prospects [219]. Financial Obligations and Capital Structure - The company has $200.0 million outstanding under its Senior Secured Credit Facility, which restricts various business activities without lender consent, including asset sales and incurring additional indebtedness [171]. - Interest rate fluctuations could materially affect the company's financial condition, as a substantial portion of its debt is variable-rate [169]. - The company may need additional capital in the future to meet financial obligations and pursue business objectives, which may not be available on favorable terms [170]. - The company anticipates spending substantial funds to satisfy tax withholding obligations associated with the vesting of executive restricted stock awards, which may adversely affect financial condition [182]. - The company faces risks related to tax liabilities that may exceed expectations due to changing tax laws and potential audits by tax authorities [175]. - The company’s ability to comply with financial covenants in its Senior Secured Credit Facility may be affected by events beyond its control, potentially leading to defaults and immediate repayment of outstanding indebtedness [174]. Human Capital and Culture - The company has 2,191 employees as of December 31, 2024, with a significant portion located outside the U.S. [63]. - Retaining key management and hiring skilled personnel is critical for the company's success, with intense competition for talent in the industry [99]. - The company emphasizes the importance of corporate culture and plans to invest in human capital initiatives to drive inclusiveness and innovation [101]. - The company incurs substantial stock-based compensation expenses due to its equity compensation plan, impacting future financial performance [100]. Cybersecurity and Risk Management - The company has implemented a cybersecurity risk management program, assessed by third-party auditors annually [207][210]. - The management team responsible for cybersecurity includes experienced professionals with relevant certifications and educational backgrounds [213]. - Significant investments are being made in AI technologies to enhance business effectiveness, with expectations for future investment increases [148]. - The market for AI-integrated products is rapidly evolving, and assumptions about market characteristics may be inaccurate, posing risks to business growth [151]. - Company may face legal claims and regulatory investigations if it fails to detect or prevent fraud or malware on its platform, impacting business operations [142]. - Changes in email regulations and standards could limit the effectiveness of the company's marketing efforts, adversely affecting revenue [147]. - Company is at risk of having its IP addresses blacklisted due to customer messaging practices, which could undermine email delivery effectiveness [145]. - Dependence on third-party AI technologies may pose risks if access or pricing changes, potentially harming the company's solutions and reputation [152]. - Cybersecurity threats are expected to increase in frequency and sophistication, complicating the company's ability to protect its IT systems [137]. - The evolving regulatory landscape for artificial intelligence (AI) may adversely affect the company's business and financial condition, with potential compliance costs and operational changes [153]. - The EU AI Act, effective August 1, 2024, will impose requirements on AI use, including fines of up to 7% of worldwide annual turnover for breaches, impacting the company's operations in the EU [155].