eGain(EGAN) - 2025 Q1 - Quarterly Results

Financial Performance - Total revenue for Q1 2025 was $21.8 million, a decrease of 10% year over year[3] - GAAP net income for Q1 2025 was $652,000, or $0.02 per share, down from $2.6 million, or $0.08 per share in Q1 2024[3] - Non-GAAP net income for Q1 2025 was $1.3 million, or $0.04 per share, compared to $3.8 million, or $0.12 per share in Q1 2024[3] - Total revenue for the three months ended September 30, 2024, was $21,799, a decrease of 10% compared to $24,176 in the same period of 2023[13] - Net income for the quarter was $652, significantly lower than $2,596 in the same period of 2023[13] - Non-GAAP net income was $1,284, down from $3,804 year-over-year[14] - The company reported a basic earnings per share of $0.02, down from $0.08 in the same quarter of 2023[13] Revenue Breakdown - Annual recurring revenue for AI Knowledge Hub customers increased by 16% year over year[2] - SaaS revenue decreased by 11% to $19,820 from $22,323 year-over-year[18] - Professional services revenue increased by 7% to $1,979 compared to $1,853 in the prior year[18] Cash Flow and Expenses - Cash provided by operations was $1.0 million, resulting in an operating cash flow margin of 4%[3] - Total cash and cash equivalents decreased to $67.2 million from $79.8 million in Q1 2024[3] - Operating expenses totaled $14,624, a reduction of 8% from $15,922 in the same quarter last year[13] - Research and development expenses increased by 12% to $7,421 from $6,632 year-over-year[18] Future Projections - eGain expects total revenue for Q2 2025 to be between $22.2 million and $22.6 million[4] - For the full fiscal year 2025, eGain anticipates total revenue between $92.0 million and $93.0 million[5] Adjusted Metrics - Adjusted EBITDA for Q1 2025 was $1.4 million, down from $2.8 million in Q1 2024[3] - Adjusted EBITDA for the quarter was $1,357, compared to $2,812 in the prior year, indicating a decline of 52%[17] - Total shares repurchased were approximately 671,000 at an average cost of $6.84 per share, totaling $4.6 million[3]