Financial Performance - Barclays reported a net interest income (NII) of £9.5 billion for the year ended December 31, 2024, reflecting a 5% increase compared to £9.0 billion in 2023[12]. - The Group's return on average tangible equity (RoTE) was 12.5% for 2024, up from 11.8% in 2023, indicating improved profitability[15]. - Operating expenses excluding litigation and conduct charges were £15.2 billion, a decrease of 3% from £15.6 billion in 2023[15]. - Barclays reported a return on average allocated equity of 13.5% for 2024, consistent with 2023[50]. - The Group's net interest income (NII) excluding Barclays Investment Bank and Head Office was detailed, with a reconciliation provided on page 348[50]. - In FY24, Barclays incurred a £220 million loss on the sale of the performing Italian retail mortgage portfolio, offset by a £346 million gain from the acquisition of Tesco Bank[50]. - Barclays UK reported an income of £8.3 billion for 2024, up from £7.6 billion in 2023, with a profit before tax of £3.6 billion compared to £2.9 billion in the previous year[85]. - The return on equity for Barclays UK increased to 16.9% in 2024, up from 14.0% in 2023, while the return on tangible equity rose to 23.1% from 19.2%[85]. Strategic Initiatives - Barclays completed the acquisition of Tesco Bank in November 2024, contributing a day 1 net profit before tax of £346 million[15]. - Barclays aims to achieve a return on average allocated equity of 13% by 2026, supported by strategic cost management and revenue growth initiatives[16]. - Barclays plans to expand its market presence in Europe and North America, focusing on digital banking solutions and customer experience enhancements[16]. - The company is focusing on a three-year plan aimed at improving returns, simplifying operations, and allocating more capital to higher-returning businesses[75][76][78]. - Barclays aims to grow its market share in unsecured and secured lending, leveraging the Tesco Bank acquisition to maximize opportunities[93]. Capital Management - The Group's capital leverage ratio stood at 5.5% as of December 31, 2024, maintaining regulatory compliance[12]. - The average allocated tangible equity for the period was calculated at £30 billion, consistent with the previous year[15]. - The company is focused on maintaining a robust capital structure through various debt instruments, enhancing its financial flexibility[24]. - The Common Equity Tier 1 (CET1) ratio is a key metric for assessing the company's capital strength, although specific figures are not provided in the extracted content[78]. Customer Experience and Engagement - Barclays has enhanced its digital capabilities, including improvements to the Barclays app, which now features automated digital assistance and streamlined customer interactions[92]. - The overall client satisfaction score increased by 6% to 62% of clients rating Barclays as 'Excellent' or 'Very Good'[107]. - Barclays UK achieved a 36% reduction in customer complaints in 2024, reflecting improvements in customer experience initiatives[91]. - Digital user engagement increased by 26% in 2024, driven by investments in the Digital Day One initiative[143]. Sustainability and Social Responsibility - The company is committed to addressing climate change and sustainability as part of its strategic objectives[63][64]. - Barclays facilitated an additional $94.4 billion of Sustainable and Transition Financing in 2024, bringing the total to $162.2 billion, representing a 39% year-on-year increase[192]. - Barclays achieved a 95% reduction in Scope 1 and 2 market-based emissions against a 2018 baseline, ahead of its 2025 target[189]. - Barclays continues to source 100% renewable electricity for its global real estate portfolio, ahead of its 2025 target[189]. - Barclays' Climate Ventures has invested £203 million into over 20 innovative companies since 2020, with a mandate to invest up to £500 million by the end of 2027[209]. Workforce and Diversity - At the end of 2024, 30% of the Managing Director and Director populations were female, maintaining the same percentage as 2023[181]. - The company hired 1,449 interns, 1,224 graduates, and 217 apprentices globally in 2024, emphasizing its focus on early careers as a talent pipeline[167]. - As of the end of 2024, 5.2% of colleagues in the UK were from underrepresented ethnicities, showing progress towards diversity goals[171]. - The Wellbeing Index score was 87% favorable in the 2024 Autumn Your View survey, indicating strong colleague support for wellbeing initiatives[174]. - Barclays' colleague engagement score decreased by 1 percentage point to 85%, remaining 4 percentage points above the external benchmark[181].
Barclays(BCS) - 2024 Q4 - Annual Report