eGain(US:EGAN)2025-02-13 21:10Revenue Performance - Total revenue for Q2 2025 was $22.4 million, down 6% year over year[4] - Total revenue for Q2 2024 was $22,389 million, a decrease of 6% compared to $23,815 million in Q2 2023[15] - SaaS revenue was $20,847 million, down 5% from $21,996 million year-over-year[19] - GAAP total revenue decreased by 8% to $44,188 million compared to $47,991 million in the previous year[21] - GAAP SaaS revenue declined by 8% to $40,667 million from $44,319 million year-over-year[21] - Annual recurring revenue from AI Knowledge Hub customers grew by 17% year over year and 5% sequentially[2] Income Metrics - GAAP net income for Q2 2025 was $671,000, or $0.02 per share, compared to $2.2 million, or $0.07 per share in Q2 2024[4] - Non-GAAP net income for Q2 2025 was $1.3 million, or $0.05 per share, compared to $3.4 million, or $0.11 per share in Q2 2024[4] - Net income for Q2 2024 was $671 million, a significant drop from $2,185 million in Q2 2023, marking a decrease of 69%[15] - Non-GAAP net income for Q2 2024 was $1,293 million, compared to $3,380 million in Q2 2023, reflecting a decline of 62%[17] - eGain is raising its GAAP net income guidance range to $1.1 million to $1.7 million, or $0.04 to $0.06 per share[9] - eGain is lowering its non-GAAP net income range to $4.1 million to $4.7 million, or $0.14 to $0.16 per share[9] Cash Flow and Assets - Cash provided by operating activities was $6.4 million, with an operating cash flow margin of 29%[4] - Total cash and cash equivalents were $70.5 million, down from $86.8 million in Q2 2024[4] - Total assets decreased from $127.9 million in June 2024 to $111.3 million in December 2024[13] Expenses - Operating expenses increased to $15,059 million in Q2 2024, up from $14,400 million in Q2 2023, representing a rise of 4.6%[15] - Research and development expenses rose to $7,708 million in Q2 2024, up from $6,660 million in Q2 2023, an increase of 15.7%[15] - Non-GAAP research and development expenses increased by 19% to $14,878 million from $12,528 million[21] - GAAP operating expenses slightly increased by 1% to $29,683 million from $30,322 million[21] - Non-GAAP sales and marketing expenses decreased by 11% to $9,832 million compared to $11,097 million last year[21] - Non-GAAP general and administrative expenses decreased by 14% to $4,181 million from $4,875 million[21] Profitability - Gross profit for Q2 2024 was $15,709 million, compared to $16,825 million in Q2 2023, reflecting a decline of 6.6%[15] - Adjusted EBITDA for Q2 2024 was $1,632 million, down from $3,771 million in Q2 2023, a decrease of 57%[17] - Non-GAAP gross profit fell by 10% to $31,304 million compared to $34,744 million in the prior year[21] Guidance and Future Strategy - eGain is lowering its total revenue guidance range to $88.5 million to $90.0 million for fiscal 2025[9] - The company is focusing on new product development and market expansion strategies to drive future growth[21]