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OneSpaWorld(OSW) - 2024 Q4 - Annual Report

Financial Performance - The company achieved revenues of $895.0 million, net income of $72.9 million, and adjusted EBITDA of $112.1 million for the year ended December 31, 2024[21]. - Total revenues for 2024 reached $895.0 million, a 12.7% increase from $794.0 million in 2023[204]. - Service revenues increased to $723.3 million in 2024, up from $648.1 million in 2023, representing an 11.6% growth[204]. - Product revenues rose to $171.7 million in 2024, compared to $146.0 million in 2023, marking a 17.7% increase[204]. - Net income for 2024 was $72.9 million, a significant recovery from a net loss of $2.97 million in 2023[204]. - Adjusted EBITDA for 2024 was $112.1 million, up from $89.2 million in 2023, reflecting a 25.7% increase[207]. - Total assets increased to $746.4 million in 2024, compared to $706.1 million in 2023[204]. - Total liabilities decreased to $191.9 million in 2024, down from $272.1 million in 2023, indicating improved financial health[204]. - Working capital improved to $23.5 million in 2024, up from $17.0 million in 2023[204]. - The company reported a significant reduction in interest expense, from $21.4 million in 2023 to $10.0 million in 2024[207]. - The change in fair value of warrant liabilities showed a positive shift, with a gain of $7.7 million in 2024 compared to a loss of $37.6 million in 2023[207]. Market Position and Growth - The health and wellness centers served over 26 million guests in 2024, with guests spending approximately $297 per visit on average[17][19]. - Approximately 19% of the company's revenues were derived from the sale of retail products during the year ended December 31, 2024[19]. - The global wellness tourism market was valued at $830.2 billion in 2023, with a projected market size of $1.35 trillion by 2028, reflecting a compound annual growth rate of 10.2%[28]. - The cruise industry is forecasted to grow at least 10% from 2024 to 2028, with global passenger volume reaching nearly 40 million by 2027[23]. - The company operates 199 health and wellness centers onboard cruise ships and 50 destination resort centers, addressing a captive audience of over 26 million passengers annually[26]. - OneSpaWorld operates health and wellness centers on 199 ships, with expectations to grow as 19 new ships are introduced by existing partners by the end of 2026[39]. - OneSpaWorld is the market leader in the health and wellness industry, with a size more than 18 times that of its closest maritime competitor[212]. - Over the last 50 years, OneSpaWorld has developed strong relationships with cruise line and destination resort partners, enhancing its market position[212]. Operational Efficiency - The company maintains a contract renewal rate of approximately 97% based on ship count over the last 15 years, including 100% for ships larger than 3,500 berths[16]. - The company has entered into agreements with new cruise line partners, including Adora Cruises and Crystal Cruises, while renewing contracts with existing partners[16]. - The company employs up to 83 highly trained professionals in its health and wellness centers, which can range in size up to over 30,000 square feet[18]. - The average remaining term per ship for cruise line agreements is approximately four years as of December 31, 2024[53]. - The company has implemented a dynamic pricing model across its full cruise fleet to optimize demand and maximize utilization[56]. - The company focuses on maximizing profitability through effective management of health and wellness center operations[213]. Marketing and Customer Engagement - Medi-spa services have been highly successful, with guests spending on average up to 5x more than those purchasing traditional services[41]. - Product sales accounted for approximately 19% of revenues in 2024, with over 1,100 branded product SKUs offered[45]. - Onboard spend for the two largest cruise operators increased by $7.7 billion from $5.8 billion to $13.5 billion between 2013 and 2024[42]. - OneSpaWorld's principal cruise line partners accounted for 41.2% (Carnival), 27.9% (Royal Caribbean), and 16.8% (Norwegian) of total revenues in 2024[50]. - Pre-booked guests spend approximately 30% more than those who book services onboard[56]. - The company’s marketing strategies include targeted promotions through various channels, resulting in increased service spend and booking frequency[55]. Sustainability and Compliance - The company is committed to sustainability practices, including reducing paper and plastic usage and sourcing products from environmentally responsible brands[64]. - The company is obligated to make minimum annual payments regardless of revenue, which could exceed collected amounts[97]. - Potential changes in tax laws, including the OECD's BEPS project, could increase the company's tax liabilities and adversely affect financial results[123]. - The Bahamas is implementing an International Business Income Tax in compliance with the OECD's Pillar Two, which could impact the company's effective tax rate starting January 1, 2026[123]. - The company may incur costs related to compliance with environmental regulations, which could affect profitability[141]. Risks and Challenges - The company faces risks from potential bankruptcies of cruise lines, which could terminate agreements and eliminate anticipated income[86]. - The company relies on key officers and qualified employees, with potential adverse effects from their unexpected loss[103]. - The company’s agreements with cruise lines allow for termination with limited notice, posing risks to revenue stability[84]. - Increased fuel costs could adversely impact financial results, affecting transportation and delivery costs[100]. - Economic slowdowns can lead to reduced occupancy rates at destination resorts, directly impacting the sales of health and wellness services[126]. - The company faces competition from various passenger activity alternatives on cruise ships, which could affect its market share[128]. - International operations expose the company to various risks, including currency fluctuations and compliance with local laws, which could adversely affect financial performance[130]. - Political unrest in regions where the company operates health and wellness centers has negatively impacted operations, particularly in the Middle East[133]. - Compliance with evolving data privacy regulations, such as the EU GDPR, poses significant legal and financial risks, including potential fines and reputational damage[143]. - The company is subject to examination of income tax returns, which could adversely affect profitability if findings are unfavorable[144]. Corporate Governance and Shareholder Relations - The company declared a quarterly dividend of $0.04 per common share on July 23, 2024, and another $0.04 on October 24, 2024[195]. - The declaration and payment of future dividends depend on various factors including financial condition and capital requirements[196]. - The company’s common shares are traded on The Nasdaq Capital Market under the symbol "OSW" with 16 registered holders as of February 20, 2025[194]. - The company has a classified Board serving staggered terms of three years, which may delay or prevent a change in control[179]. - The market price and trading volume of the company's common shares have been volatile and may continue to fluctuate significantly due to various risk factors[172]. Cybersecurity and Technology - Cybersecurity remains a top priority, as the company faces threats from cyberattacks that could disrupt operations and lead to increased costs[164]. - The company has a comprehensive cybersecurity program aimed at managing risks and enhancing resilience against threats[181]. - The use of artificial intelligence presents security risks and potential operational inefficiencies, impacting business performance[149]. - The company may face competitive risks if unable to adopt AI technologies while peers leverage these advancements[150].