Financial Data and Key Metrics Changes - The company pre-announced preliminary fourth quarter results with a slight downtick in revenue guidance, attributed to weaker performance in November, but December rebounded strongly, leading to a positive outlook for the fourth quarter and 2026 [3][4] - Guest spend reached the highest level ever, with metrics indicating strong performance during the holiday season, particularly Christmas and New Year cruises [12] Business Line Data and Key Metrics Changes - The company is seeing significant growth in the acupuncture and med spa segments, which currently account for about 8% of total revenue and are growing at 10% annually [9] - Changes in revenue recognition in Europe will not impact EBITDA, as the company will now recognize management fees instead of direct revenue from certain cruise lines [6][7] Market Data and Key Metrics Changes - The company noted that pre-booking rates are around 22%, with a goal to increase this to 30%, as pre-booked guests tend to spend 35% more than those who book on board [18][22] - The company is piloting revenue enhancement features on 80 vessels, with plans to expand to 185 vessels by the end of the second quarter [24] Company Strategy and Development Direction - The company is focusing on enhancing its wellness offerings, particularly in the med spa segment, and is exploring options to integrate longevity services into its offerings [10][33] - The company aims to maintain a collaborative relationship with cruise line partners, focusing on growing the overall business rather than competing for smaller slices of revenue [41][42] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in consumer spending trends and the ability to maintain pricing power across different macro environments, despite some concerns about consumer nervousness [14][15] - The company is optimistic about the future, with a focus on improving operational efficiency through AI and machine learning initiatives [25][26] Other Important Information - The company returned $92.9 million to shareholders in 2025 through share repurchases and dividends while also investing in debt reduction [38] - Staff retention has improved significantly, with a retention rate of 76%, which is expected to enhance productivity and reduce training costs [31][32] Q&A Session Summary Question: Can you provide insights on the preliminary fourth quarter results? - Management noted a slight revenue guide downtick due to November's performance but highlighted a strong December, leading to a positive outlook for the fourth quarter and 2026 [3][4] Question: What are the implications of closing the Asia land-based operation? - The exit from the Asia land-based operation will impact revenue but not EBITDA, as it was not profitable [6] Question: How is the company addressing the growth in guest spend? - The company has reworked service offerings to encourage longer and higher-priced treatments, which has successfully driven guest spend [11] Question: What is the company's strategy regarding pre-booking? - The company aims to enhance pre-booking capabilities, as pre-booked guests tend to spend significantly more [22] Question: How does the company view its relationships with cruise line partners today? - The company emphasized a collaborative approach with cruise line partners to grow the overall business, contrasting with past competitive dynamics [41][42]

Financial Data and Key Metrics Changes - The company pre-announced preliminary fourth quarter results with a slight downtick in revenue guidance, attributed to weaker performance in November, but December rebounded strongly, leading to a positive outlook for the fourth quarter and 2026 [4][3] - Retail spend increased significantly during the holiday season, with penetration around 11%, marking the best New Year cruises on record [4] Business Line Data and Key Metrics Changes - The company is reorganizing its operations, exiting the Asia land-based operation, which will impact revenue but not EBITDA, as it was not profitable [6][8] - In Europe, the company will now recognize management fees instead of revenue from certain cruise lines, maintaining EBITDA levels while simplifying operations [7] Market Data and Key Metrics Changes - The company noted a strong consumer appetite for wellness services, particularly in acupuncture and med spa offerings, which currently represent about 8% of total revenue and are growing at 10% annually [9][10] - Guest spend is at an all-time high, with December and New Year cruises performing exceptionally well [12] Company Strategy and Development Direction - The company is focusing on enhancing its wellness offerings and exploring new services related to longevity, which is seen as a significant growth area [10] - There is an emphasis on improving pre-booking capabilities, which currently stands at around 22%, with a goal to increase this to 30% [18][29] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in maintaining pricing power across various macro environments, noting that consumer spending has remained strong despite economic uncertainties [14][15] - The company is optimistic about the impact of tax breaks on consumer spending and overall business performance [15] Other Important Information - The company returned $92.9 million to shareholders in 2025 through share repurchases and dividends while also investing in debt reduction [38] - Staff retention has improved significantly, with a focus on bringing back experienced staff, which enhances productivity and reduces training costs [31][32] Q&A Session Summary Question: Can you provide insights on the preliminary fourth quarter results? - Management noted a slight revenue guide downtick due to November's performance but highlighted a strong December recovery [4] Question: What are the implications of exiting the Asia land-based operation? - The exit will not impact EBITDA as the operation was not profitable, but it will affect revenue numbers [6] Question: How is the company addressing the growth in guest spend? - The company has revamped service offerings to encourage longer and higher-priced treatments, which has successfully driven guest spend [11] Question: What is the company's strategy regarding pre-booking? - Management emphasized the importance of improving pre-booking capabilities, which significantly enhance guest spending [18][22] Question: How does the company view its relationships with cruise line partners today? - The focus has shifted to collaborative growth with cruise line partners, moving away from past practices of aggressive cost-cutting [40][42]

Financial Data and Key Metrics Changes - The company pre-announced preliminary fourth quarter results with a slight downtick in revenue guidance, attributed to weaker performance in November, but December rebounded strongly, leading to a positive outlook for 2026 [3][4] - Guest spend reached the highest level ever, with metrics indicating strong performance during the holiday season [12] Business Line Data and Key Metrics Changes - The company is focusing on expanding its acupuncture and med spa services, which currently account for about 8% of total revenue and are growing at 10% annually [9] - The reorganization included exiting the Asia land-based operation, which will not impact EBITDA but will affect revenue numbers [6][7] Market Data and Key Metrics Changes - The company noted a strong consumer appetite for wellness services, particularly in the maritime segment, indicating a trend towards higher guest spending [9][11] - Pre-booking rates are currently around 22%, with a goal to increase this to 30%, as pre-booked guests tend to spend 35% more than those who book on board [16][21] Company Strategy and Development Direction - The company is implementing machine learning and AI initiatives to enhance revenue and efficiency, with plans to roll out these technologies across more vessels [22][23] - The focus is on maintaining collaborative relationships with cruise line partners to grow the overall business rather than competing for smaller slices of revenue [40][41] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in maintaining pricing power across different macro environments, citing strong demand for services [13][14] - The company is optimistic about the future, particularly in the wellness and longevity sectors, and is exploring new service offerings [10][32] Other Important Information - The company returned $92.9 million to shareholders in 2025 through share repurchases and dividends while also investing in debt pay down [36] - Staff retention has improved significantly, with a current retention rate of 76%, which enhances productivity and reduces training costs [30] Q&A Session Summary Question: Can you provide insights on the pre-announcement and fourth quarter results? - Management noted a slight revenue guide downtick due to November's performance but highlighted a strong December, leading to a positive outlook for 2026 [3][4] Question: What are the implications of closing the Asia land-based facility? - The exit will not impact EBITDA but will affect revenue, as the operation was not profitable [6][7] Question: How is the company addressing the growth in guest spending? - The company has reworked service offerings to encourage longer and higher-priced treatments, which has successfully driven guest spending [11][12] Question: What is the strategy for improving pre-booking rates? - Management aims to enhance pre-booking capabilities and increase visibility on mobile platforms to boost rates from 22% to 30% [16][21] Question: How does the company view its relationships with cruise line partners? - The focus has shifted to collaborative growth with cruise lines, emphasizing the importance of enhancing the overall guest experience [40][41]

Company Performance & Financials - OneSpaWorld delivered a record third quarter in 2025, marking the 18th consecutive quarterly period of year-over-year growth in Total Revenues and Adjusted EBITDA[18] - The company expects fiscal 2025 annual Total Revenues to increase by 8% and Adjusted EBITDA to increase by 10% at the mid-point of the guidance ranges from actual fiscal 2024 annual results[18] - FY 2025 Revenue is projected to be between $958.5 million and $963.5 million, with Adjusted EBITDA between $122 million and $124 million[20] - FY 2026 Revenue is projected to be between $1.01 billion and $1.03 billion, with Adjusted EBITDA between $128 million and $138 million[21] - In Q3 2025, Passenger Cruise Days ("PCD"s) are at 116%+ of Q3 2019 levels, and bookings are ~55% above Q3 2019[39] Market Position & Growth Drivers - OneSpaWorld holds a >90% market share at sea in the outsourced health and wellness market[17] - The company is nearly 20x larger than its nearest maritime competitor[12] - The company has access to a ~23 million annual captive audience[12] - Cruise industry passenger bookings have rebounded, with 2025 expected to eclipse 2019 levels[34] - Onboard spend per PCD (Passenger Cruise Day) was up ~22% in 2024 vs 2019[39] Strategic Advantages - OneSpaWorld operates on 204 ships[17] and 49 resorts[17] - The company has long-term agreements with the largest and most reputable cruise lines, with an average cruise line relationship history of 20+ years and a ~97% historical contract renewal rate[25]

Leonard Fluxman, Executive Chairman and Chief Executive Officer of OneSpaWorld, commented: "Our powerful operating platform and strategic execution delivered an excellent year of growth and shareholder value creation with 2025, representing another landmark year for our Company. The year saw us achieve best-ever total revenue and Adjusted EBITDA; return $92.9 million to shareholders through share repurchases ($75.4 million) and dividends ($17.5 million); and invest $15.0 million in debt reduction while main ...

Core Viewpoint - OneSpaWorld Holdings Limited will participate in investor meetings and a fireside chat presentation at the ICR Conference 2026, highlighting its position as a leading provider of health and wellness services in the cruise and resort industries [1][2]. Company Overview - OneSpaWorld is headquartered in Nassau, Bahamas, and is recognized as one of the largest health and wellness services companies globally [3]. - The company operates health and wellness centers on 207 cruise ships and at 46 destination resorts worldwide, offering a comprehensive suite of premium services, treatments, and products [3]. - OneSpaWorld has maintained a leading market position in the cruise industry segment of the international leisure market for over six decades, attributed to its exceptional service, extensive recruitment and training platforms, and innovative product offerings [3].

Core Insights - Ariel Investments reported a strong performance for its Small Cap Concentrated Value Strategy in Q3 2025, with a gross return of +15.08% and a net return of +14.93%, outperforming the Russell 2000 Value Index and the Russell 2000 Index [1] Company Performance - OneSpaWorld Holdings Limited (NASDAQ:OSW) operates health and wellness centers on cruise ships and at destination resorts, with a market capitalization of $2.094 billion as of November 27, 2025 [2] - In Q3 2025, OneSpaWorld's revenue increased by 7% to $258.5 million, despite a one-month return of -12.56% and a 52-week gain of 7.32% [4] Investment Analysis - OneSpaWorld's stock performance detracted from the overall strategy's performance, even though the company beat earnings estimates and raised full-year guidance [3] - The company is focusing on AI-driven initiatives to improve yields and expand margins, while also managing debt and returning capital to shareholders through buybacks and dividends [3] - Despite acknowledging OneSpaWorld's potential, the analysis suggests that certain AI stocks may offer greater upside potential with less downside risk [4]

Core Insights - OneSpaWorld has published its second annual Sustainability and Social Responsibility Report, emphasizing its commitment to responsible business practices and transparency in ESG matters across global operations [2][3]. Group 1: ESG Commitment - The report outlines ongoing efforts to support people, partners, and the planet, highlighting the company's scale and responsibility as a steward for its workforce and the environment [3]. - OneSpaWorld's approach to ESG is grounded in core practices such as investing in employees, prioritizing safety and sustainability, and strengthening global partnerships [3]. Group 2: Key Focus Areas - **Our Talent**: The company prioritizes employee development and inclusion, with a workforce representing 88 nationalities and a shipboard personnel retention rate above 70% [4]. - **Our Care**: Health and safety are core responsibilities, with over 750 site visits completed in 2024 to ensure structured training and proactive reporting [4]. - **Our Planet**: Collaborations with cruise line and resort partners aim to integrate sustainability into facility design and reduce environmental footprints by limiting single-use plastics and adopting paperless practices [4]. - **Our Supply Chain**: OneSpaWorld partners with over 90 suppliers to source safe and high-quality products, ensuring safety and care for guests and the planet [5]. - **Our Integrity**: The company emphasizes strong corporate governance and cybersecurity practices, focusing on ethical operations and secure information handling [5]. Group 3: Company Overview - OneSpaWorld, headquartered in Nassau, Bahamas, is one of the largest health and wellness services companies globally, operating on 205 cruise ships and at 48 destination resorts [7]. - The company has established a leading market position within the cruise industry segment of the international leisure market, built over six decades through exceptional service and product innovation [7].

Revenue Performance - Total revenues increased by 7% to $258.5 million for the three months ended September 30, 2025, compared to $241.7 million in the same period of 2024[102]. - Service revenues accounted for 80% of total revenues at $208.0 million, while product revenues made up 20% at $50.5 million for the three months ended September 30, 2025[101]. - Total revenues increased 6% to $718.9 million for the nine months ended September 30, 2025, compared to $677.8 million for the same period in 2024[113]. - Service revenues for the nine months ended September 30, 2025 were $579.9 million, an increase of $32.5 million, or 6%, compared to $547.5 million for the same period in 2024[116]. - Product revenues for the nine months ended September 30, 2025 were $139.0 million, an increase of $8.6 million, or 7%, compared to $130.4 million for the same period in 2024[116]. - The increase in total revenues was driven by a 4% rise in average guest spend and a 1% increase in revenue days[102]. Income and Expenses - Net income for Q3 2025 was $24.3 million, compared to $21.6 million in Q3 2024, representing a 13% increase[101]. - Net income for the nine months ended September 30, 2025 was $59.6 million, an increase of $1.1 million, or 2%, compared to $58.5 million for the same period in 2024[122]. - Interest expense, net for the nine months ended September 30, 2025 was $3.9 million, a decrease of $3.8 million, or 49%, compared to $7.7 million for the same period in 2024[120]. - Administrative expenses for the nine months ended September 30, 2025 were $13.2 million, a decrease of $0.2 million, or 1%, compared to $13.0 million for the same period in 2024[117]. Operational Metrics - Average ship count increased to 199 in Q3 2025 from 195 in Q3 2024, while period end ship count rose to 204 from 196[90]. - Average weekly revenue per ship increased to $95,675 in Q3 2025 from $91,019 in Q3 2024, reflecting improved productivity[90]. - Average revenue per shipboard staff per day rose to $622 in Q3 2025, up from $602 in Q3 2024, indicating enhanced staff productivity[90]. - Revenue days increased to 18,338 in Q3 2025 from 17,908 in Q3 2024, contributing to higher revenue generation[90]. - Average weekly revenue per destination resort decreased to $10,794 in Q3 2025 from $11,860 in Q3 2024, impacted by renovations and closures[90]. Cash Flow and Financing - Cash flow from operating activities for the nine months ended September 30, 2025 was $63.6 million, compared to $62.2 million for the same period in 2024[126]. - Net cash provided by operating activities increased to $63.6 million for the nine months ended September 30, 2025, compared to $62.2 million in 2024, driven by a $10.1 million increase in net income, net of non-cash items[128]. - Cash outflows from working capital for the nine months ended September 30, 2025, were $23.1 million, primarily due to a $16.5 million increase in inventories and a $3.7 million increase in other non-current assets[129]. - Net cash used in investing activities rose to $10.0 million for the nine months ended September 30, 2025, compared to $3.4 million in 2024, with investments in leasehold improvements and technology enhancements[131]. - Net cash used in financing activities increased to ($81.7) million for the nine months ended September 30, 2025, including $55.5 million for share repurchases and $13.7 million repayment on the Term Loan Facility[132]. - The company repaid a total of $73.3 million in debt instruments since the year ended December 31, 2023[108]. - The company plans to continue funding operations through cash flow from operations and has sufficient liquidity to meet capital requirements over the next twelve months[124]. - The company purchased 2,094,000 common shares under its 2024 Share Repurchase Program and 816,028 common shares under its 2025 Share Repurchase Program[123]. Market and Economic Conditions - The company experienced significant seasonality, with higher revenue yields typically occurring in the third quarter and holiday periods due to increased cruise demand[133]. - The company does not believe inflation has materially affected revenues, but acknowledges that economic conditions could adversely impact the cruise and hospitality industries[137]. - There have been no material changes to the company's exposure to market risks since the 2024 Form 10-K[140]. - The company made strategic purchases to increase inventories in anticipation of supplier price increases and to support new health and wellness centers[129]. Future Obligations and Accounting Policies - As of September 30, 2025, future contractual obligations remained consistent with amounts disclosed in the 2024 Form 10-K[134]. - The company’s critical accounting policies have not significantly changed during the nine months ended September 30, 2025, compared to those disclosed in the 2024 Form 10-K[136].

Financial Data and Key Metrics Changes - Total revenues increased by 7% to $258.5 million compared to $241.7 million in Q3 2024 [5][15] - Income from operations rose by 5% to $26.3 million compared to $25 million in Q3 2024 [5] - Net income increased by 13% to $24.3 million compared to $21.6 million in Q3 2024 [5][16] - Adjusted EBITDA grew by 6% to $35 million compared to $33 million in Q3 2024 [5][17] - Service margin was 17.3%, slightly below the previous year but higher than the first and second quarters of 2025 [16][30] Business Line Data and Key Metrics Changes - Health and wellness centers operated on 204 ships, up from 196 ships in Q3 2024 [5][6] - Medi-Spa services were available on 150 ships, an increase from 144 ships in the previous year [7][8] - Higher value services such as Medi-Spa, IV Therapy, and acupuncture saw strong double-digit sales growth [7] Market Data and Key Metrics Changes - The average ship count for the quarter was 199, compared to 195 in Q3 2024 [5] - The company reported a 4% increase in average guest spend, contributing to revenue growth [15] Company Strategy and Development Direction - The company continues to execute an asset-light business model, generating strong free cash flow and returning value to shareholders through dividends and share repurchases [4][10] - Plans to introduce two additional health and wellness centers on new ship builds in Q4 2025, totaling eight new centers for the year [6][10] - The company is focusing on enhancing productivity through AI initiatives aimed at revenue enhancement and operational efficiency [12][14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's favorable momentum and positive outlook for Q4 2025 [10][20] - The board approved a 25% increase in the quarterly dividend payment, reflecting strong cash flow generation [10][12] - Management noted no material changes in guest spending patterns, maintaining strong attachment rates and pre-cruise revenue [26] Other Important Information - The company repurchased $17.6 million worth of common shares during the quarter and paid down $11.3 million in debt [12][19] - Total cash at quarter end was $30.8 million, with total debt reduced to $85.2 million [18][19] Q&A Session Summary Question: Benefits from AI technology implementation - Management indicated that it is too early to commit to specific improvements from AI initiatives, with expectations for more clarity by Q2 next year [22][23] Question: Guest spending patterns - Management reported positive trends in revenue per passenger per day and consistent pre-cruise revenue, with no material reduction in guest spending observed [26] Question: Service margin mix - The slight decrease in service margin was attributed to the mix of cruise lines rather than a shift in passenger spending behavior [30][32] Question: Global minimum tax impact - Management expects no impact from the global minimum income tax due to ongoing organizational changes [34] Question: Increase in guest count and average spend - The increase in guest count and spending was attributed to new ships entering service and improved facility utilization [38] Question: Cash management strategy - The company aims to maintain around $25 million in cash while prioritizing share repurchases and dividends in its capital allocation strategy [40] Question: Staffing and talent management changes - The company is redesigning its talent management process to enhance staff utilization across different service modalities [44][45] Question: Impact of hurricane season - Management reported no tangible or material impact from the hurricane season on operations [50] Question: CapEx related to AI initiatives - The increase in CapEx was primarily related to investments in AI projects [51]