Business Operations - The company operates 238 stores across Singapore, Malaysia, Indonesia, the United States, Egypt, and Cambodia, with 16 self-operated stores in Singapore and 21 in West Malaysia[12]. - Revenue has rebounded to pre-COVID-19 levels in Malaysia following the lifting of restrictions, with an increase of 5 stores compared to the previous year[13]. - The company has successfully secured a location in a hospital in Malaysia, which commenced operations in January 2023[12]. - The company plans to expand its presence in ASEAN countries through franchise exhibitions to attract potential franchisees[7]. - A collaboration with Chef Roboto aims to develop customized frying robots to improve operational efficiency and customer service[7]. Financial Performance - Total revenue increased from approximately 24.1 million SGD in 2022 to about 26.4 million SGD in 2023, representing a growth of approximately 10%[17]. - Sales from self-operated stores in Malaysia increased by 3.0 million SGD, a growth of 38%, due to the lifting of movement restrictions[17]. - Revenue from franchisees in Indonesia and Northern California, USA, increased by approximately 0.6 million SGD (28%) and 0.2 million SGD (41%) respectively, attributed to the easing of COVID-19 restrictions[17]. - Gross profit for the year was approximately 16.1 million SGD, an increase of about 7.0% from 15.1 million SGD in 2022[21]. - The cost of goods sold increased in line with revenue growth, maintaining a gross margin of approximately 61-63%[20]. Employee and Talent Management - Employee costs rose from approximately 7.4 million SGD in 2022 to about 8.6 million SGD in 2023, reflecting a need to attract and retain talent in a competitive labor market[24]. - The gender ratio of employees is 1.2 females for every male employee, indicating a commitment to gender diversity in the workforce[69]. - The company has implemented air quality control practices in its restaurants to ensure a healthy working environment[159]. - The employee retention strategy includes regular reviews of compensation structures to maintain competitiveness in the labor market[165]. - A total of 176 employees participated in the training program, with 45.5% being male and 54.5% female[178]. Corporate Governance - The company has maintained high levels of corporate governance, ensuring the protection of shareholder rights and adherence to governance codes[56]. - The board of directors held five meetings and one annual general meeting during the year, with all executive directors attending all meetings[61]. - The company has appointed new independent directors to enhance its governance structure and oversight capabilities[49][51]. - The board's commitment to corporate governance is reflected in its adherence to mandatory disclosure requirements and best practices[56]. - The company has established various committees to oversee different responsibilities, ensuring effective management and compliance[58]. Environmental, Social, and Governance (ESG) Practices - The company is committed to enhancing its environmental, social, and governance (ESG) practices to create sustainable value for stakeholders[39]. - The company has established a governance framework for environmental, social, and governance (ESG) strategies, with a dedicated working group to assess ESG performance[130]. - Key performance indicators related to ESG are disclosed with a focus on transparency and accountability[132]. - The company is committed to sustainable development and aims to implement sustainability measures across all operational aspects[25]. - The report adheres to the guidelines set by the Hong Kong Stock Exchange for ESG reporting, ensuring compliance with relevant regulations[128]. Customer Feedback and Quality Control - The group received and processed a total of 142 customer complaints in its restaurants in Singapore and Malaysia during the reporting period, averaging 3.7 complaints per store per year[39]. - Customer feedback primarily related to long wait times, service attitude, inaccurate order processing, and dissatisfaction with food taste and quality[39]. - The company has established a food quality control system and safety guidelines, ensuring compliance in its outlets[191]. - The company has not reported any violations related to child labor or forced labor laws during the reporting period[181]. - The company maintains strict supply chain management, ensuring quality control and compliance with safety standards[184]. Financial Management and Capital Structure - Cash and cash equivalents decreased to approximately 23.5 million SGD from 28.4 million SGD in the previous year, a reduction of about 4.9 million SGD[26]. - The current ratio was approximately 5.7 times, down from 6.6 times in the previous year, indicating a decrease in liquidity[26]. - The debt-to-equity ratio was approximately 18% as of March 31, 2023, compared to 15% in the previous year[27]. - The company raised approximately 13.0 million SGD (equivalent to 74.8 million HKD) from the issuance of 200,000,000 shares at HKD 0.65 per share[30]. - The company has no significant contingent liabilities as of March 31, 2023[34]. Training and Development - The total training hours for employees amounted to 2,677 hours, averaging 15.21 hours per employee[178]. - Franchisee training included onboarding for new franchisees and ongoing training for existing ones, totaling 1,609 hours for 60 franchisee employees[179]. - The average training hours for male employees were 14.75 hours, while female employees averaged 15.59 hours[178]. - The company plans to provide comprehensive training for all employees related to operations, management, accounting, finance, legal compliance, and research and development[69]. - All directors participated in continuous professional development to enhance their knowledge and skills, with training covering various relevant topics[79].
快餐帝国(01843) - 2023 - 年度财报