Financial Performance - In 2021, the company achieved a revenue growth of 17.8%, reaching RMB 770 million[26] - The profit for 2021 amounted to RMB 124 million[26] - The company's revenue from property management services in Central China was 437.8 million yuan, accounting for 56.9% of total revenue, while total revenue reached 770.2 million yuan, up from 653.7 million yuan in 2020[52] - Property management service revenue for 2021 reached RMB 446.0 million, a 17.5% increase from RMB 379.9 million in 2020[68] - The gross profit for the year was RMB 266.2 million, a 3.3% increase from RMB 257.7 million in 2020, with a gross margin decline from 39.4% to 34.6%[95] - Net profit for the year was RMB 124.1 million, a decrease of 5.9% from RMB 131.9 million in the previous year, with a net profit margin of 16.1%[104] Business Expansion and Strategy - The company aims to leverage its internal and external resource advantages to expand its asset agency and external engineering construction businesses[26] - The company expanded its business model, with non-residential properties accounting for 51% of new contracted area in 2021[28] - The company is pursuing a diversified cooperation model and seeking acquisition opportunities in the high-quality project market to drive growth[85] - The company plans to focus on five core areas: scale acceleration, service upgrade, business optimization, industry extension, and technology empowerment over the next three to five years[82] - The company aims to enhance its market presence in key regions such as Central China, Bohai Rim, Yangtze River Delta, Pearl River Delta, and Southwest China[83] Operational Efficiency and Internal Control - The company has optimized its internal control mechanisms in response to challenges faced during the year[25] - The company conducted a comprehensive review and optimization of its internal control management with independent auditors and compliance consultants[25] - The company has adopted a model for existing project expansion that focuses on service quality improvement and value enhancement, leading to increased owner satisfaction and fee collection rates[60] - The company completed the upgrade of its service system to "Xin Service 4.0," enhancing its service capabilities across multiple dimensions[33] Customer Satisfaction and Service Offerings - Customer satisfaction for property services improved to 92.4%, an increase of 2.2 percentage points year-on-year[28] - The company has diversified its service offerings to include non-residential properties, with successful expansions in educational and industrial park sectors[65] - The company is expanding its service capabilities across the entire property lifecycle, focusing on community services such as childcare, elderly care, and family services[86] Governance and Management - The company has been actively involved in the appointment of independent directors to enhance governance and oversight[173] - The company emphasizes the importance of experienced leadership in its strategic direction and operational management[176] - The board consists of six members, including one executive director, two non-executive directors, and three independent non-executive directors, ensuring compliance with the requirement that independent directors constitute at least one-third of the board[195] - The company has established three board committees: the Nomination Committee, the Remuneration Committee, and the Audit Committee to oversee specific aspects of its affairs[193] Future Plans and Investments - The company plans to fully utilize the funds for expanding property management services and seeking strategic acquisitions by September 30, 2023[132] - Approximately RMB 96.1 million from the unutilized listing proceeds is allocated for expanding property management services and seeking strategic acquisitions and investment opportunities[137] - The company plans to complete the internal ERP upgrade and other core system constructions in 2022 to improve operational efficiency[135] Awards and Recognition - The company has been recognized with 15 industry awards, including being ranked among the top 15 property service companies in China[32]
鑫苑服务(01895) - 2021 - 年度财报