中国平安(02318) - 2021 - 年度财报

User Base and Customer Engagement - Internet user base increased to 64.732 million, up from 59.804 million in 2020, representing a growth of 3.928 million users or approximately 6.56%[8] - The number of individual customers reached over 2.27 billion, with 39.3% holding contracts from multiple subsidiaries[14] - The total number of individual customers exceeded 227 million by the end of 2021, representing a 4.1% increase from the beginning of the year, with 35.8% of new customers coming from internet users[29] - The number of individual customers holding contracts with multiple subsidiaries reached 89.26 million, accounting for 39.3% of total individual customers, up 1.3 percentage points from the beginning of the year[45] - Nearly 63% of individual customers utilized services from the healthcare ecosystem, with an average of 3.3 contracts per customer[22] - The average number of contracts per individual customer in the group's ecosystem reached 3.0, and the average AUM was 33,000 yuan, which is 2.3 times and 4.1 times higher than other customers, respectively[64] - The annual active user count exceeded 345 million, reflecting improved user engagement and retention[41] Financial Performance - Operating profit attributable to shareholders reached RMB 147.961 billion, a rise from RMB 139.470 billion in 2020, marking an increase of 1.491 billion or approximately 1.07%[8] - Net profit attributable to shareholders decreased to RMB 101.618 billion from RMB 143.099 billion in 2020, reflecting a decline of 41.481 billion or approximately 29%[8] - The total revenue for 2021 was RMB 1,287.68 billion, with a basic earnings per share of RMB 8.40[13] - The company achieved an operating profit attributable to shareholders of RMB 147.96 billion in 2021, representing a year-on-year growth of 6.1%[14] - The company distributed a cash dividend of RMB 2.38 per share, representing an 8.2% increase year-on-year[20] - The operating profit for the group increased by 3.6% to RMB 97.075 billion, while the operating ROE decreased to 32.3%[89] - The operating profit for life and health insurance business reached RMB 109.314 billion in 2021, a 5.2% increase from RMB 103.926 billion in 2020[107] Investment and Asset Management - Total assets grew to RMB 10,142.026 million, up from RMB 9,527.870 million in 2020, indicating an increase of 614.156 million or approximately 6.44%[8] - The total assets under management (AUM) for financial main accounts reached CNY 321.602 billion, growing by 132.2% year-on-year[36] - The net asset scale of asset custody reached CNY 7.62 trillion by the end of 2021, an increase of 31.0% compared to the beginning of the year[181] - The company's insurance fund investment portfolio reached nearly RMB 3.92 trillion, growing by 4.7% from the beginning of the year[146] - The company actively increased investments in high-quality alternative assets, particularly those with stable cash flows[148] Technology and Innovation - The technology business generated total revenue of RMB 99.27 billion in 2021, reflecting a year-on-year increase of 9.8%[14] - The company filed 7,008 new technology patent applications in 2021, bringing the total to 38,420, ranking among the top international financial institutions[25] - AI-driven product sales reached approximately RMB 275.8 billion in 2021, marking a 66% year-on-year growth[14] - The company has over 110,000 technology professionals and more than 4,500 scientists, enhancing its technological capabilities[64] - The company is committed to digital transformation, enhancing marketing, service, and risk control through innovative technology applications[102] Insurance and Risk Management - The comprehensive solvency adequacy ratio for property insurance business was 278.4%, up from 241.4% in 2020, indicating an increase of 37 percentage points[8] - The claims and policyholder benefits for 2021 amounted to RMB 444,096 million, a decrease from RMB 461,753 million in 2020, reflecting a decline of about 3.8%[116] - The company achieved an underwriting profit of RMB 5.136 billion in 2021, representing a year-on-year increase of 145.7%[121] - The overall combined ratio improved by 1.1 percentage points to 98.0% in 2021[123] - The company aims to enhance risk management and promote high-quality reforms in the life insurance sector to adapt to external challenges[79] Banking Operations - Ping An Bank achieved an operating income of RMB 169.38 billion, a year-on-year growth of 10.3%, and a net profit of RMB 36.34 billion, up 25.6% year-on-year[24] - The non-performing loan ratio for Ping An Bank was 1.02%, a decrease of 0.16 percentage points from the beginning of the year[167] - The bank's cost-to-income ratio was 28.30%, a decrease of 0.81 percentage points year-on-year[168] - The retail customer asset under management (AUM) reached CNY 3,182.634 billion, a growth of 21.3% compared to the beginning of 2021[167] - The bank's capital adequacy ratio stood at 8.60%, slightly down from 8.69% in the previous year[169] Challenges and Future Outlook - The overall economic environment remains challenging, with pressures on consumer spending and economic growth, impacting the long-term insurance business[79] - The company aims to deepen the integration of "finance + technology" and "finance + healthcare" to enhance service quality and efficiency in 2022[27] - The company is focusing on channel and product reforms, enhancing agent channel transformation and exploring innovative community-based channels[87] - The company aims to optimize its product system by enhancing competitive offerings in both protection and savings products[95] - The company plans to continue promoting green finance actions to support ecological civilization development in 2022[27]