Company Overview - Central China New Life Limited is the largest property management service provider in central China by total gross floor area under management as of December 31, 2020[13]. - The company was incorporated in the Cayman Islands on October 16, 2018, and its shares were listed on the Main Board of The Stock Exchange of Hong Kong Limited on May 15, 2020[11]. - The principal place of business in the PRC is located in Zhengzhou, Henan Province[8]. - The company has established a trusted and reputable brand over more than two decades of operating history[13]. Market Position and Achievements - As of December 31, 2020, the company had a total revenue for the year ended December 31, 2020, which contributed to its leading position in the market[14]. - On April 19, 2021, the company was included as a constituent in the Hang Seng Property Service and Management Index[12]. - The company was included as a constituent in the Hang Seng Composite Index and Stock Connect Southbound on September 7, 2020[11]. - The company was ranked 11th among the Top 100 Property Service Companies in China in 2021, improving from 12th in 2020[19]. Services and Operations - The company aims to improve living quality and meet diverse customer needs through a full spectrum of services[14]. - The company has a commitment to pursuing better living experiences and lifestyles for people in central China[14]. - As of December 31, 2021, the company provided property management and value-added services across 18 prefecture-level cities in Henan and 100 of 102 county-level cities, serving over 2.1 million property owners and residents in 729 properties[15]. - The company focuses on a diverse range of property types, including residential, commercial, and government properties, enhancing its service offerings[15]. Financial Performance - CCNL recorded full-year revenue of RMB3,598.9 million for 2021, an increase of approximately 35.6% from RMB2,654.5 million in 2020[76]. - The net profit for 2021 amounted to RMB653.4 million, representing a rise of 48.2% from RMB440.7 million in 2020[76]. - Revenue from property management and value-added services reached RMB3,040.8 million, an increase of 38.3% from RMB2,198.5 million in 2020[136]. - The gross profit margin improved to 32.9% in 2021, up from 32.4% in 2020, reflecting a 0.5% increase[121]. Community Engagement and Social Responsibility - CCNL actively participated in community governance during the heavy rains in July, coordinating supplies and delivering essential goods to over 3,000 households in more than 40 communities in Zhengzhou[45]. - The company provided 24,825 books and school supplies worth approximately RMB 110,000 to 7,225 impoverished students through its charity initiatives[106]. - The company has established 13 "children's libraries" in Henan, conducting over 100 charity activities to spread positive energy[106]. Strategic Initiatives and Innovations - The company introduced nine standard management systems to enhance service standards, establishing a benchmark for the property management industry[25]. - The property cloud billing system developed by CCNL was fully implemented across all managed communities by May 31, indicating the company has core intellectual property rights for the system[42]. - The company launched several innovative businesses, including Jianye Housekeeper and Community Subscription, to enhance community services[93][95]. Employee and Organizational Development - As of December 31, 2021, the Group had 6,007 full-time employees, primarily located in Henan province[194]. - The Group has optimized its remuneration and incentive system to be performance-oriented, ensuring competitiveness and internal equity in employee remuneration[195]. - The Group emphasizes employee training and career development to enhance organizational capability[197]. Future Plans and Goals - In 2022, the company aims to streamline management from "five-level management" to "three-level management" to enhance operational efficiency[112]. - The company plans to enhance its digital and intelligent management capabilities to provide higher quality services to property owners[114]. - The company aims to develop "super service capability" through intelligentization to improve community management and services[114].
建业新生活(09983) - 2021 - 年度财报