Company Overview - New Hope Service Holdings Limited was officially listed on the Hong Kong Stock Exchange on May 25, 2021, under stock code 3658.HK[11]. - The company established strategic cooperation agreements with various partners, including a collaboration with China Merchants Jinling for urban space services and a partnership with Beike to expand asset management business[12][13]. Business Expansion and Services - In 2021, the company expanded its service offerings to include canteen services, school services, and cultural tourism town services, achieving significant growth in multiple business lines[15]. - The company launched a green living service system and implemented several greening demonstration projects across the country[16]. - New Hope Service introduced new retail offerings, including customized gift boxes for various festivals, and expanded its real estate services to include residential and commercial leasing[18]. - The company implemented smart technology solutions, such as smart access control and cloud-based vehicle management, to enhance service efficiency and quality[19]. - The company expanded its operations to 23 cities, with 93.3% of the managed floor area located in tier-one, new tier-one, and tier-two cities[36]. - The company plans to deepen its market presence in urban clusters and enhance collaboration with New Hope Group to improve supply chain efficiency and service differentiation[44]. - The company plans to continue expanding its managed floor area and increasing local market penetration through new project acquisitions[76]. Financial Performance - For the fiscal year ending December 31, 2021, the company achieved a total revenue of RMB 925.0 million, representing a 57.2% increase compared to the same period in 2020[34]. - The profit attributable to equity shareholders was RMB 165.9 million, up 51.1% year-over-year, while the adjusted profit was RMB 186.6 million, reflecting a 60.6% increase[34]. - The company declared a final dividend of RMB 0.071 per share, resulting in an annual payout ratio of approximately 35.0%[34]. - Revenue from community life services amounted to RMB 253.5 million, a 116.2% increase year-over-year, contributing 27.4% to total revenue[38]. - The company achieved a revenue of approximately RMB 925.0 million in 2021, representing a year-on-year growth of 57.2%[48]. - Net profit for 2021 was RMB 165.9 million, an increase of 51.1% compared to the previous year, with an adjusted net profit of RMB 186.6 million, up 60.6%[48]. - The company maintained a high net profit margin of 17.9%, with an adjusted net profit margin of 20.2%, which is an increase of 0.4% year-over-year[48]. - The total contracted floor area reached 26.4 million square meters, a 72.2% increase year-on-year, while the managed floor area grew by 58.3% to 16.2 million square meters[47]. Operational Efficiency - The management expense ratio decreased to 16.0%, down 3.0% from the previous year, reflecting improved operational efficiency[48]. - The company plans to enhance operational efficiency through lean management practices, focusing on cost reduction and service improvement[101]. - Continued investment in technology aims to improve service quality and operational efficiency, including the development of smart community systems and customer service enhancements[100]. Employee and Management - As of December 31, 2021, the group had approximately 3,162 employees, a decrease from 3,442 employees as of December 31, 2020[148]. - Total employee costs for the reporting period amounted to approximately RMB 339.4 million, compared to RMB 256.3 million for the year ended December 31, 2020[148]. - The company plans to recruit approximately 200 to 400 personnel for various positions, including management interns and senior management, to support regional expansion by December 31, 2023[165]. Strategic Initiatives - The company plans to invest in a standardized management system to improve operational efficiency and service quality by December 31, 2023[155]. - The company aims to invest in four smart community pilot projects in the Chengyu urban agglomeration, with a budget of approximately HKD 42.6 million[160]. - The management team emphasizes the importance of strategic acquisitions and investments to support business expansion[165]. Leadership and Governance - Zhang has been appointed as the Executive Chairman and CEO of New Hope Liuhe Co., Ltd. since September 2020, overseeing overall management[183]. - The company has seen significant leadership changes, with multiple executives taking on strategic roles to guide overall development and business strategy[184]. - The management team includes individuals with extensive experience in finance, corporate governance, and investment relations, enhancing the company's strategic capabilities[193]. - New Hope Liuhe Co., Ltd. has a commitment to sustainable development and corporate governance, as highlighted by the expertise of its independent directors[193].
新希望服务(03658) - 2021 - 年度财报