STO(SZ:002468)2021-04-28 16:00Financial Performance - The company reported a significant increase in revenue, achieving a total of 10 billion RMB for the year 2020, representing a growth of 15% compared to the previous year[22]. - The company's operating revenue for 2020 was ¥21,566,054,673.74, a decrease of 6.60% compared to ¥23,088,941,220.36 in 2019[25]. - The net profit attributable to shareholders for 2020 was ¥36,327,266.29, representing a significant decline of 97.42% from ¥1,408,306,713.72 in 2019[25]. - The net profit attributable to shareholders after deducting non-recurring gains and losses was -¥30,979,598.16, a decrease of 102.31% compared to ¥1,342,740,554.18 in 2019[25]. - The net cash flow from operating activities for 2020 was ¥853,640,484.72, down 56.79% from ¥1,975,653,306.83 in 2019[25]. - The total revenue for the year was ¥23,475,537,784.36, a decrease of 11.66% compared to the previous year[164]. - The revenue from other businesses increased by 34.38% to ¥196,643,879.88, contributing 0.91% to total revenue[144]. - The gross margin for express delivery services was 3.09%, down by 7.28% year-on-year[144]. Operational Efficiency - The company has invested 500 million RMB in new technology development, focusing on automation and logistics optimization[22]. - The company achieved 100% online management of labor, significantly reducing per-ticket labor costs[74]. - The company installed 206 sets of automated sorting equipment by the end of 2020, including 130 sets of automated cross-belt sorting equipment, which increased by 40 sets from 2019[76]. - The company is leveraging automated sorting systems at transit centers to improve efficiency in package handling and transportation[50]. - The company launched several core products to enhance operational efficiency and customer experience, including "Site Steward" and "Transport Steward"[162]. - The company has established a data-driven decision-making system to effectively control costs and enhance operational efficiency[100]. Market Expansion - The company plans to expand its market presence by increasing the number of service outlets by 30% in the next fiscal year[22]. - The company is exploring potential mergers and acquisitions to enhance its service capabilities and market share[22]. - The company expanded its international business, opening over 103 overseas outlets and covering 45 countries and regions, including the USA, Australia, and the UK[134]. - The company aims to build a diversified business ecosystem, expanding from a single express service provider to an international comprehensive logistics service group, including segments like Shentong International, Shentong Finance, and Shentong Data[200]. Customer Service and Satisfaction - The company aims to improve customer satisfaction scores by 15% through enhanced service quality initiatives[22]. - The company is committed to enhancing customer service through real-time tracking and information services, allowing users to monitor their packages via various digital platforms[56]. - The company launched an intelligent arbitration system for delayed packages, significantly improving service efficiency and customer satisfaction by reducing the likelihood of delays[129]. - The company has established a comprehensive training program for franchisees, focusing on improving management and operational capabilities[116]. Risk Management - The company has identified risks related to regulatory changes and competition, with strategies in place to mitigate these risks[5]. - The company implemented a risk control platform that covers the entire process of supplier access, project bidding, and supplier performance risk management[108]. Investment and Assets - The company has invested in 206 sets of automated sorting equipment, including 130 sets of automated cross-belt sorting equipment, which increased by 40 sets compared to 2019[98]. - The company's fixed assets increased by 30% due to the purchase of vehicles and transfer machinery[80]. - The total financial assets amounted to CNY 1,305,304,101.74, an increase from CNY 900,858.00 in the previous period[175]. - Major investments included CNY 399,246,203.86 in land use rights, CNY 631,702,137.85 in buildings, and CNY 1,059,974,278.65 in machinery and equipment[176]. Strategic Goals - The management has provided a performance guidance for 2021, expecting a revenue growth of 10% to 12%[22]. - The company is focused on sustainable practices, including the promotion of green development in logistics packaging and operations[60]. - Shentong Express plans to enhance brand value through strategic investments in brand positioning, planning, and expansion, aiming for comprehensive development in business scale, service quality, corporate image, operational capability, and performance[199]. - The company emphasizes the importance of talent acquisition and management innovation to achieve its strategic goals[199].