STO(SZ:002468)2021-04-29 16:00Financial Performance - The company reported a significant increase in revenue, achieving a total of 10 billion RMB for the year 2020, representing a growth of 15% compared to the previous year[24]. - The company's operating revenue for 2020 was ¥21,566,054,673.74, a decrease of 6.60% compared to ¥23,088,941,220.36 in 2019[26]. - The net profit attributable to shareholders for 2020 was ¥36,327,266.29, reflecting a significant decline of 97.42% from ¥1,408,306,713.72 in 2019[26]. - The net profit attributable to shareholders after deducting non-recurring gains and losses was -¥30,979,598.16, a decrease of 102.31% compared to ¥1,342,740,554.18 in 2019[26]. - The net cash flow from operating activities for 2020 was ¥853,640,484.72, down 56.79% from ¥1,975,653,306.83 in 2019[26]. - The basic earnings per share for 2020 were ¥0.020, a decrease of 97.83% from ¥0.9200 in 2019[26]. - The diluted earnings per share for 2020 were also ¥0.020, reflecting the same decline of 97.83% compared to ¥0.9200 in 2019[26]. - The weighted average return on equity for 2020 was 0.40%, down 14.90% from 15.30% in 2019[26]. - The company reported a significant increase in costs, with delivery costs accounting for 58.91% of total operating costs[149]. - The gross margin for express delivery services was 3.09%, down by 7.28% compared to the previous year[145]. Business Expansion and Strategy - The company plans to expand its market presence by increasing the number of service outlets by 30% in the next fiscal year[24]. - The company is exploring potential mergers and acquisitions to strengthen its market position and service offerings[24]. - The company aims to enhance customer satisfaction by implementing a new feedback system, targeting a 90% satisfaction rate[24]. - The company has established partnerships with major e-commerce platforms to increase delivery volume and efficiency[24]. - The company is focused on enhancing the integration of express delivery with manufacturing, aiming to optimize supply chain services as per the guidelines issued by the Ministry of Transport[60]. - The company is actively working on reducing logistics costs through various measures, including reforms in key logistics segments and tax reductions[67]. - The company aims to further improve its management level and overall profitability by leveraging market opportunities in the express delivery sector[91]. - The company plans to implement a brand value enhancement strategy to improve service quality and expand brand recognition[198]. - The company aims to create a product ecosystem by diversifying its business segments and transforming into an international comprehensive logistics service group[199]. - The company will focus on expanding its end network coverage, particularly in rural areas, to eliminate blind spots in service[200]. Operational Efficiency and Technology - The company has invested 500 million RMB in new technology development to enhance logistics efficiency and tracking capabilities[24]. - The company has adopted a "direct operation of transit centers and franchise network" business model to enhance operational efficiency and service quality[42]. - The company utilizes an automated sorting system at transit centers to enhance operational efficiency and accuracy in package handling[51]. - The company has increased its automated sorting equipment to 206 sets, including 130 sets of automated cross-belt sorting equipment, which is a 40-set increase from 2019[77]. - The company launched the "Net Point Butler" system to enhance the digital transformation of its network, providing real-time data support for decision-making[104]. - The "Shun Wuyou" one-stop system service has been developed to facilitate business expansion, integrating cloud computing and big data analysis[105]. - The company has established a data-driven decision-making system to effectively control costs and enhance operational efficiency[101]. - The company achieved a 100% KPI score for five consecutive months in its Jinhua and Guangzhou warehouses, reflecting its commitment to data-driven operations[140]. Market and Industry Insights - In 2020, the national express service volume reached 833.6 billion pieces, a year-on-year increase of 31.2%, with total revenue of 879.54 billion yuan, up 17.3%[69]. - The online retail sales in China for 2020 amounted to 11.76 trillion yuan, growing by 10.9% year-on-year, with physical goods online retail sales at 975.9 billion yuan, an increase of 14.8%[68]. - The CR8 index for express and parcel service brands was 82.2 in 2020, indicating a high level of industry concentration[70]. - The company achieved a total business volume of approximately 8.82 billion pieces, representing a year-on-year growth of 19.62%, with a market share of 10.58%[95]. - The company expanded its international business, opening over 103 overseas locations and covering 45 countries and regions, including the US, Australia, and the UK[135]. Customer Service and Satisfaction - The company is committed to improving customer service through comprehensive tracking and information services, allowing users to monitor their packages in real-time[57]. - The company conducted 232 training sessions in 2020, with 220,000 participants, to enhance customer service quality and operational efficiency[134]. - The company conducted 10 training sessions for 1,192 franchise outlet owners, achieving an average satisfaction rating of 9.7[117]. - Shentong launched an intelligent arbitration system for delayed packages, significantly improving service efficiency and customer satisfaction by reducing the likelihood of delays[130]. Risk Management and Compliance - The company has identified risks related to regulatory changes and competition, with strategies in place to mitigate these risks[5]. - The company is implementing strategies to ensure compliance with regulations regarding prohibited and restricted items during the collection process[47]. - The company implemented a risk control platform that covers the entire process of supplier access, project bidding, and supplier performance risk[109]. Investment and Financial Management - The total investment amount for the reporting period was CNY 2,398,478,121, representing a 20.72% increase compared to CNY 1,986,783,124 in the same period last year[174]. - The company invested CNY 1,059,974,278.65 in machinery and equipment during the reporting period[174]. - The company has utilized CNY 4,774,283,809.94 of the raised funds, with a remaining balance of CNY 0.00[180]. - The total amount of raised funds was CNY 4,799,999,937.15, with a net amount of CNY 4,667,130,034.53 after deducting issuance costs[180].