2.6 火速零售 Al 助手 . 美团牵牛花携手福满家打造快拣仓 盛和 SaaS 产品国际创新案例 . 3.6 AI 浪潮下的零售新纪元：数字化赋能通程经营创新 ................................................................................................ 109 多点 DMALL x 物美 数智化陈列助力零售企业降本增效 .................................................................................................... 115 朗镜科技 Al 智能化商品价盘数字化监测解决方案―PriceGPT 生成式大模型.119 | --- | --- | |-------|---------------------------------------------------------------------------------------| | | | | 4.3 | 宝洁 Ｘ 大润发全电发票财务协同助力资金效率提升 ...

Industry Overview - The report focuses on the innovation and digital transformation in the life services industry, highlighting various companies' efforts to enhance operational efficiency and customer experience through technology [1][3] Key Companies and Innovations 旅悦集团 (LvYue Group) - LvYue Group developed the "Golden Toad" revenue management system, which uses big data from Ctrip and its own stores to predict market trends and optimize hotel revenue [8][9] - The system increased revenue by 13% during the Spring Festival and 53% during the summer of 2023, compared to hotels not using the system [11] - LvYue also implemented a private domain SCRM system, which reduced labor costs by 20% and increased customer repurchase rates by 10% [13] 视立美 (ShiLiMei) - ShiLiMei adopted a digital transformation strategy, integrating ERP, OMS, and financial systems to streamline operations and enhance customer service [17] - The company expanded its sales channels by opening online stores on platforms like Douyin and Meituan, achieving a seamless online-to-offline customer experience [18] 丰巢洗护 (FengChao Laundry) - FengChao Laundry established a smart scheduling system using AI image recognition to improve laundry efficiency and delivery quality [21][22] - The system optimized resource allocation during peak and off-peak seasons, ensuring timely delivery and reducing operational costs [22][24] 首旅如家 (BTG Homeinns) - BTG Homeinns launched the "Ru LIFE Club" membership system, integrating hotel stays with lifestyle services like dining, shopping, and entertainment [32][33] - The membership system attracted 1.5 billion members by December 2023, with a 93% customer satisfaction rate [39] 盒马生活服务 (Hema Life Services) - Hema introduced a next-day laundry service, reducing delivery times from 7-10 days to 72 hours during peak seasons [44] - The service achieved a 99% customer satisfaction rate and saw a 100% growth in orders over three consecutive years [50] 三头六臂 (Three Heads Six Arms) - Three Heads Six Arms integrated AI into its ERP system, reducing customer service response times to 3 minutes and improving service efficiency [56][60] - The company also developed a smart warehouse management system (WMS) to enhance logistics and inventory management [147][153] 优剪 (YouCut) - YouCut implemented a "digital+" model in the beauty industry, standardizing services and improving customer experience through online booking and transparent reviews [64][65] - The company trained over 300,000 hairstylists through its education center, ensuring high service quality [66][69] 58 到家 (58 Daojia) - 58 Daojia digitized the home services industry, improving matching efficiency between service providers and customers through AI-generated profiles and shared databases [72][76] - The platform reduced average matching times from 1 day to 2 hours, significantly enhancing service efficiency [76] 贝尔安亲 (Bell After-School) - Bell After-School implemented a smart management system using AI for attendance tracking and parent-teacher communication, improving operational efficiency by 30% [83][86] - The system also increased parent satisfaction by 15%, with an NPS score of over 95% [86] 樊文花 (Fan Wen Hua) - Fan Wen Hua leveraged digital marketing on platforms like Douyin and Meituan, increasing its membership base by 20% in 2024 [93] - The company also partnered with Huawei to enhance its digital transformation, integrating AI skin analysis and personalized skincare recommendations [97][98] 小拇指 (Little Finger) - Little Finger adopted a new media strategy, creating a live-streaming matrix with over 4,700 employee accounts, driving a 96.52% new customer rate for its oil change service [104][105] - The company's 198 RMB oil change package became a hit on Douyin, generating 7.9 million RMB in GMV from April 2023 to May 2024 [113] 驰加 (Michelin TyrePlus) - Michelin TyrePlus launched the "Anchor Star" project, focusing on chassis maintenance, which increased chassis service profits by 88% and quick repair profits by 21% [121][122] - The project included comprehensive training and equipment upgrades, aiming to set new standards in the automotive service industry [123][126] 京东养车 (JD Auto Care) - JD Auto Care introduced a 9.9 RMB quick car wash service, standardizing the process into six steps and achieving a 99% customer satisfaction rate [129][132] - The service was available at nearly 6,000 JD Auto Care and third-party stores nationwide, significantly improving customer experience [132] 天猫养车 (Tmall Auto Care) - Tmall Auto Care redefined car beauty services with a scientific approach, offering 25 new services across four key areas: paint, interior, glass, and tires [137][138] - The company conducted 104 training sessions in 65 days, covering 715 stores and significantly improving service quality and sales [141][143] 三头六臂汽配 (Three Heads Six Arms Auto Parts) - Three Heads Six Arms Auto Parts implemented a smart warehouse management system (WMS) to optimize logistics and inventory management, improving delivery efficiency and customer satisfaction [147][153] - The company also developed a data dashboard to monitor key performance indicators, ensuring continuous improvement in warehouse operations [151]

中国连锁经营协会 汇\纳丨科|技丨汇客云 ...