Financial Services Practice Prudential embraces customer centricity: An interview with Priscilla Ng Prudential plc's shift to customer-centric insurance hinges on digital transformation, with data and artificial intelligence as key enablers and humans still playing a crucial role. August 2024 As Prudential plc embraces digital transformation, the 176-year-old insurance company finds itself navigating a delicate balancing act: harmonizing the power of AI with a human touch, essential to delivering exceptiona ...

Industry Investment Rating - The report highlights a positive long-term trajectory for technology trends despite challenging market conditions in 2023, with significant growth potential in enterprise adoption of frontier technologies [8][14] Core Report Insights - Generative AI (gen AI) has seen a 700% increase in Google searches from 2022 to 2023, with a notable rise in job postings and investments, reflecting strong interest and innovation in this field [11][12] - Electrification and renewables posted the highest investment and interest scores among all trends, with job postings showing a modest increase despite economic headwinds [14][15] - Technology equity investments fell by 30-40% in 2023 to approximately $570 billion, with investors favoring technologies with strong revenue and margin potential [15] - Despite a downturn in private equity investment, innovation has accelerated in AI-related trends, including generative AI, applied AI, and industrializing machine learning [16] - The talent environment in 2023 saw significant layoffs, particularly in large technology companies, with job postings related to tech trends declining by 26% [17] AI Revolution - Generative AI has seen a sevenfold increase in investments, driven by advancements in text, image, and video generation, with large foundation models being integrated into enterprise software tools [11][12] - Applied AI continues to grow, with organizations leveraging machine learning, computer vision, and natural-language processing to automate processes and make better decisions [59][60] - Industrializing machine learning (MLOps) is evolving rapidly, with tools improving functionality and interoperability, enabling the scaling of analytics solutions and enhancing team productivity [72][75] Building the Digital Future - Next-generation software development is being transformed by AI-powered tools and cloud-native architectures, with early adopters experiencing productivity boosts [88][89] - Digital trust and cybersecurity are becoming increasingly important as organizations adopt emerging technologies, with a focus on managing risks and enhancing trust in data and technology governance [103][104] Compute and Connectivity Frontiers - Advanced connectivity technologies, including private 5G networks and satellite connectivity, are progressing rapidly, with organizations preparing to unlock new growth opportunities [124] Sustainable World - Electrification and renewables continue to capture high interest, driven by global renewable capacity growth and their role in decarbonization efforts [16][14]