Forest Park Bank Selects Jack Henry to Modernize Banking Experience

Core Insights - Forest Park Bank has partnered with Jack Henry to enhance customer experience, attract younger clients, and automate operations, reinforcing its community banking model [1][3][4] Company Overview - Forest Park Bank, with $300 million in assets, has been serving the near western suburbs of Chicago since 1943, focusing on small business, commercial real estate, and consumer lending [2] - The bank is distinguished by its commitment to community banking, local ownership, decision-making, and high-touch customer service [2] Technology Needs - The bank required a modern technology provider to support its community focus and compete with larger banks while enhancing customer service and attracting younger demographics [3] - Jack Henry's offerings include the Banno Digital Platform™, contactless cards, digital wallets, and an improved account opening process [3] Strategic Goals - 2024 is identified as a transformative year for Forest Park Bank, aiming to maintain its identity as a community-focused, independently owned bank [4] - Jack Henry's solutions will help the bank grow through scale and efficiencies, automating processes and supporting sales efforts [4] Integration and Compliance - Jack Henry's hosted core processing solution, document storage, and reporting tools will enhance information sharing, reporting, and data presentation [4] - The Financial Crimes Defender™ will provide real-time fraud and BSA compliance, improving the overall customer experience [4] Industry Context - Historic community banks like Forest Park Bank must modernize customer experiences and processes to remain competitive, especially in large metropolitan areas like Chicago [4] - Jack Henry's technology aims to level the playing field for community banks, enabling them to sustain the community banking model [4]