Freshworks Report Reveals AI Is Delivering Strong Productivity Gains and Unlocking Higher-Value Work for Employees

Return on AI: Productivity gains equivalent to a month each year Freshworks' survey found knowledge workers are achieving impressive productivity gains from using AI at work. Employees estimate that using AI helps them reduce their existing workload by 3 hours and 47 minutes in a typical work week, by helping them complete tasks such as summarizing issues and suggesting the next steps to handling repetitive tasks. By freeing up nearly 24 business days – or just over one month of work per year – employees ca ...