Freshworks is an Official Partner of the McLaren Formula 1 Team Freshservice supports McLaren’s IT team to reduce tech-based issues so the team can maximise its efforts on performance on the track. Efficient and uncomplicated processes reduce friction and allow the team to resolve issues and deliver services faster. SAN MATEO, Calif., July 22, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH), today announced a multi-year partnership with McLaren Racing, joining as an Official Partner of the McLaren F ...

Freshworks (NASDAQ: NASDAQ: FRSH ) describes its business in its 2024 10-K as delivering "modern and innovative AI-guided customer and employee service solutions that enable companies of all sizes to drive delightful engagement and increase productivity." In otherI have been a Merchant Seaman that has traveled the world for over 30 years. Within the last 15 years, I developed a very intense interest in investing. I learned a lot of what I know about investing from The MF. Also because I have a engineering b ...

Core Insights - The article does not provide specific company or industry insights, focusing instead on disclosures and disclaimers related to investment positions and advice [1][2] Group 1 - There are no stock, option, or similar derivative positions held by the analyst in any mentioned companies, nor plans to initiate such positions within the next 72 hours [1] - The article expresses personal opinions of the author and does not reflect the views of Seeking Alpha as a whole [2] - Seeking Alpha's analysts include both professional and individual investors who may not be licensed or certified by any regulatory body [2]

Core Insights - Freshworks has launched Freshservice Journeys, an AI-assisted capability aimed at enhancing employee experience (EX) by streamlining complex employee processes such as onboarding and promotions [1][9] - The solution is designed to improve efficiency, reduce friction, and enhance collaboration across departments, addressing issues caused by legacy systems and siloed operations [2][8] Product Features - Freshservice Journeys offers no-code workflow creation, AI-powered task automation, real-time progress tracking, and cross-department visibility, which helps eliminate bottlenecks and improve employee experience [3][4][6] - The platform allows IT and HR teams to rapidly design and deploy workflows without technical support, using either custom workflows or pre-built templates [5][7] Market Adoption - Over 60% of Freshworks' total Annual Recurring Revenue (ARR) now comes from mid-market and enterprise clients, with 79% of this driven by solutions enhancing employee experience [8][9] - The company continues to grow its customer base, adding around 250 customers to reach more than 1,600, indicating strong market demand for its services [10] Financial Performance - Freshworks maintains a focus on investing in employee experience and AI to boost customer productivity, contributing to its revenue and profit growth [9] - The company has a Zacks Rank 1 (Strong Buy), with shares gaining 19.2% over the past year, compared to the industry growth of 36.4% [12]

Core Viewpoint - Freshworks Inc. is set to announce its financial results for the second quarter of 2025 on July 29, 2025, with a live audio webcast to discuss the results and business highlights [1][2]. Group 1: Financial Results Announcement - The financial results for the second quarter ended June 30, 2025, will be announced after market close on July 29, 2025 [1]. - A live audio webcast will take place at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day [2]. - The webcast will be accessible via Freshworks' investor relations website, and a replay will be available afterward [2]. Group 2: Company Overview - Freshworks Inc. specializes in uncomplicated service software aimed at enhancing customer and employee experiences [3]. - The company offers enterprise-grade solutions that are powerful yet user-friendly, designed to deliver quick results [3]. - Over 73,000 companies, including notable names like Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, utilize Freshworks' software for customer experience (CX) and employee experience (EX) [3].

Core Viewpoint - Freshworks Inc. has been upgraded to a Zacks Rank 1 (Strong Buy) due to an upward trend in earnings estimates, which is a significant factor influencing stock prices [1][2] Earnings Estimates and Stock Price Movement - The Zacks rating system is based on changes in earnings estimates, which are strongly correlated with near-term stock price movements [3][5] - Institutional investors often rely on earnings estimates to determine the fair value of stocks, leading to buying or selling actions that affect stock prices [3] Freshworks' Earnings Outlook - For the fiscal year ending December 2025, Freshworks is expected to earn $0.57 per share, unchanged from the previous year [7] - Over the past three months, the Zacks Consensus Estimate for Freshworks has increased by 20.5%, indicating a positive trend in earnings estimates [7] Zacks Rank System - The Zacks Rank system classifies stocks into five groups based on earnings estimates, with Zacks Rank 1 stocks historically generating an average annual return of +25% since 1988 [6] - Only the top 5% of Zacks-covered stocks receive a "Strong Buy" rating, indicating superior earnings estimate revisions [8][9] Implications for Investors - The upgrade to Zacks Rank 1 positions Freshworks among the top 5% of stocks, suggesting potential for market-beating returns in the near term [9]

Core Insights - Freshworks has launched Freshservice Journeys, an AI-powered capability aimed at simplifying complex workflows across HR, IT, and facilities to enhance employee experiences during transitions [1][2] - The solution addresses inefficiencies caused by legacy systems and siloed operations, enabling better coordination and accountability among departments [2][3] Product Features - Freshservice Journeys allows organizations to create no-code workflows for key employee events such as onboarding, offboarding, promotions, and relocations [1][5] - The platform leverages AI to automate routine tasks, reducing manual work and speeding up task completion [5][6] - It features an intuitive interface that enables admins to configure workflows easily and utilize pre-built templates for faster implementation [5][6] Benefits and Impact - Organizations using Freshservice Journeys report significant improvements in efficiency, with processes that previously took days now completed in hours [4][6] - The solution enhances cross-functional collaboration by automating task assignments, reminders, and providing real-time progress tracking [5][6] - Companies that implement cross-functional processes describe them as transformative, enabling seamless orchestration of employee experiences without compromising departmental needs [3][4] Customer Testimonials - Qualfon's Vice President of IT Operations noted that Freshservice has transformed their offboarding process, improving visibility and compliance [4] - EquiTrust Life Insurance's IT Service Management Analyst highlighted the benefits of customized workflows and real-time visibility for HR [4] Company Overview - Freshworks Inc. provides service software designed to enhance customer and employee experiences, with over 73,000 companies relying on its solutions [7]

Group 1 - Freshworks Inc. (NASDAQ: FRSH) is identified as a potential value buy, possibly fitting into a Growth at a Reasonable Price (GARP) strategy [1] - There are questions regarding the company's growth levels and operating margins, indicating a need for deeper analysis despite no immediate red flags [1] - The analysis is conducted by a stock analyst with over 20 years of experience in quantitative research, financial modeling, and risk management, emphasizing a focus on equity valuation and market trends [1] Group 2 - The analyst has a background as a former Vice President at Barclays, leading teams in model validation and stress testing, which contributes to a deep expertise in both fundamental and technical analysis [1] - The research is co-authored with a partner, combining complementary strengths to deliver high-quality, data-driven insights, with a focus on macroeconomic trends and corporate earnings [1]

Core Viewpoint - Freshworks Inc. (NASDAQ: FRSH) has experienced a significant decline of 72% from its all-time high (ATH) in 2021, with a year-to-date return of negative 7.6% [1] Company Performance - The stock's poor performance may lead many investors to dismiss it, but a focus on fundamentals is essential for a comprehensive analysis [1] Investment Strategy - The analysis emphasizes the importance of identifying strong businesses at reasonable prices for long-term investment, with a particular interest in technology companies and a global investment perspective [1]

Core Insights - Freshworks (FRSH) launched the Freddy Agentic AI Platform, which autonomously performs high-value tasks beyond chat-based assistance, such as processing claims and booking shipments [1][10] - The platform is designed to transform support functions across various sectors, enabling intelligent, action-driven systems that save time and reduce errors [2][10] Group 1: Freddy AI Platform Features - The Freddy AI Agent Studio is a no-code platform that allows support teams to create AI agents without technical expertise, helping to reduce ticket backlogs and maintain high-quality customer experiences [3][10] - Key components include a Skills Library with pre-built action templates for platforms like Shopify and Stripe, and a Skills Builder for designing custom skills [4] - Freddy AI enhances email support by reading and interpreting incoming emails, generating contextual replies, and automatically closing tickets, significantly reducing first-response times [5] Group 2: Employee Experience and Insights - Freddy AI improves employee experience with a unified search agent that integrates with tools like Slack and Microsoft Teams, supporting over 40 languages and ensuring enterprise-grade security [6] - For IT and service desk teams, Freddy AI Insights replaces manual analysis with intelligent monitoring, offering features like Root Cause Analysis maps and anomaly detection [7] Group 3: Customer Feedback and Adoption - Since its launch, Freddy AI has assisted over 5,000 organizations, with notable success stories including Hobbycraft, which automated 30% of customer queries and improved customer satisfaction by 25% [9][11] - Freshworks is facilitating quick onboarding of Freddy through resources like Freshworks University and AI Academy for Partners, providing tutorials and real-world use cases [12][13]