Zoomcar Launches Unified App for Guests and Hosts, Enhancing User Experience and Streamlining Operations

Core Insights - Zoomcar has launched a new unified app to enhance the car sharing experience for both Guests and Hosts, replacing the previous two-app system and introducing over 10 feature upgrades aimed at boosting platform growth and user satisfaction [1][2][3] Group 1: App Features and Enhancements - The new app combines functionalities for Guests and Hosts, allowing seamless switching between booking cars and managing listings, catering to the over 40% of Guests who also own cars [2] - Guests will experience a faster booking process with a catalog of top-rated cars and a 'Guest Favourites' section for reliable car selections based on reviews [2] - Hosts gain improved controls, including managing multiple cars in one tab, monitoring real-time rankings, and setting preferences for bookings, with new Hosts having the option for GPS tracking and keyless entry installations [2] Group 2: Company Performance and Strategy - CEO Hiroshi Nishijima emphasized the importance of customer feedback in designing the unified app, aiming to provide more control to Hosts and promote car sharing as a growing business in India [3] - The annual report for the fiscal year ending March 2024 showed an improvement in average trip ratings to 4.66 out of 5 and a 12% increase in net revenue from $8.83 million to $9.90 million, reflecting the company's commitment to service improvement [3]