Microsoft hits back at Delta after the airline said last month's tech outage cost it $500 million

Core Viewpoint - Microsoft and CrowdStrike are responding to Delta Air Lines' claims that a technology outage caused by their systems led to thousands of canceled flights and a financial loss of $500 million for Delta [1][2]. Group 1: Company Responses - Microsoft asserts that Delta's key IT system is likely serviced by other technology companies, not Microsoft Windows, and describes Delta's claims as "incomplete, false, misleading, and damaging" to its reputation [1][2]. - CrowdStrike has also contested Delta's assertions, indicating that Delta declined offers for assistance during the outage [2]. Group 2: Financial Impact - Delta's CEO Ed Bastian stated that the technology outage resulted in a financial impact of $500 million for the airline [2]. - Delta highlighted its significant investment in IT, noting "billions of dollars in IT capital expenditures" since 2016, along with substantial annual IT costs [2]. Group 3: Communication Breakdown - Microsoft’s CEO Satya Nadella attempted to reach out to Delta's CEO during the outage, but there was no response from Delta [2].