Zoomcar Doubles Customer Support Team To Enhance Guest and Host Experience

Core Viewpoint - Zoomcar Holdings, Inc. is significantly enhancing its customer support capabilities by doubling its support team and implementing a multi-channel support model to improve service quality and address customer feedback [1][3]. Group 1: Customer Support Expansion - The company has doubled its customer support team to provide faster and more efficient assistance for both Hosts and Guests [1]. - A new initiative, the Host Success Team, has been launched to assist new Hosts in onboarding their vehicles and optimizing their earnings [2]. - The multi-channel support model now includes inbound and outbound calls, chatbot-based ticketing support, and a Generative AI Assistant offering 24x7 assistance [3]. Group 2: Impact and Performance - The enhanced customer support framework has resulted in a 50% reduction in in-app escalations, with further improvements anticipated as new measures are fully implemented [3]. - The CEO of Zoomcar highlighted significant profitability improvements in recent months, which have allowed for reinvestment in customer support expansion [4]. Group 3: Company Overview - Founded in 2013 and headquartered in Bengaluru, India, Zoomcar is a leading marketplace for car sharing, connecting Hosts with Guests for affordable vehicle use [4].