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Salesforce Stock Could Set New Highs On ‘Amazing' AI Demand
CRMsalesforce(CRM) Forbes· Forbes·2024-11-09 14:18

Salesforce Stock Performance - Salesforce stock peaked in November 2021, bottomed out in December 2022, and reached a new high in March 2024 [2] - The stock rose 34% to hit a record high on November 8, 2023 [2] - Salesforce stock could keep hitting new records due to strong client demand for Agentforce [3] Agentforce and AI Market - Agentforce, an AI agent, is driving excitement and enjoying "amazing momentum" [2] - The global Agentic AI market is expected to reach 31billioninrevenuebytheendof2024andgrowata3231 billion in revenue by the end of 2024 and grow at a 32% annual rate [4] - Agentic AI could become a killer app by improving decision-making and situational awareness through quicker data analysis and prediction intelligence [6] Salesforce's Strategy and Competition - Salesforce is hiring 1,000 more people to meet the demand for Agentforce [12] - Salesforce's business model is more customer-friendly compared to Microsoft, charging 2 per agent conversation [9] - Salesforce CEO Marc Benioff criticized Microsoft's Copilot as "disappointing" [10] Client Success Stories - BACA Systems uses Agentforce to handle a growing volume of service calls without adding additional human staff [13] - Wiley achieved a more than 40% autonomous resolution rate for customer inquiries during its busy back-to-school season [14] - Bullhorn sees Agentforce as a way to boost revenue and profits for its clients, particularly in the $24 billion market for complex billing in recruiting firms [15] Future Potential - Salesforce CEO Marc Benioff predicts more than a billion agents running from Salesforce within the next 12 months [8] - If investors underestimate the revenue potential of Agentforce, Salesforce stock could keep hitting new records [20]