EXL to transform customer service operations with data and analytics for the Data Communications Company

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations for the Data Communications Company (DCC). This role involves overseeing incidents related to smart meter infrastructure, and handling issues arising from smart meters or from consumers switching between suppliers. EXL will utilize data analytics and AI to identify patterns, predict potential problems, and optim ...