Exlservice (EXLS) Q2 2025 Earnings Call July 30, 2025 10:00 AM ET Company ParticipantsJohn Kristoff - VP - IRRohit Kapoor - Chairman & CEOMaurizio Nicolelli - EVP & CFOBryan Bergin - Managing DirectorPuneet Jain - Associate - Equity ResearchMatt Schultz - Senior DirectorDavid Grossman - Managing DirectorConference Call ParticipantsSurinder Thind - Equity Research AnalystDavid Koning - Senior Research Analyst & Associate Director - ResearchOperatorHello, and welcome to the EXL Service Holdings, Inc. Second Q ...

Financial Data and Key Metrics Changes - The company reported revenue of $514 million for Q2 2025, representing a 15% year-over-year increase [5] - Adjusted EPS grew by 20% to $0.49 per share [6] - Revenue for the first half of 2025 was $1.015 billion, up 14.9% year-over-year on a constant currency basis [25] - Adjusted operating margin for Q2 was 19.6%, down 20 basis points year-over-year [24] Business Line Data and Key Metrics Changes - The insurance segment grew 8.6% year-over-year, generating revenue of $172.2 million [22] - Healthcare and life sciences segment reported revenue of $129.5 million, representing a 22% year-over-year growth [22] - Banking, capital markets, and diversified industries segment revenue was $121.1 million, reflecting a 15.8% year-over-year increase [23] - International growth markets segment revenue reached $91.7 million, up 15% year-over-year [23] Market Data and Key Metrics Changes - Data and AI-led revenue increased by 17% year-over-year, constituting 54% of total revenue [8] - The international growth market segment grew to 18% of total revenue [7] Company Strategy and Development Direction - The company focuses on embedding AI into workflows and delivering measurable business outcomes, which has resulted in high renewal rates with over 75% of revenue being recurring [11] - Continued investment in next-generation data and AI capabilities is a priority to sustain long-term growth [13] - The company aims to leverage its unique combination of domain expertise, data, and AI to differentiate itself in the market [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining performance, with a strong sales pipeline and a differentiated business model [20] - The company raised its revenue guidance for 2025 to a range of $2.05 billion to $2.07 billion, indicating a year-over-year growth of 12% to 13% [28] - Management noted that AI services are expected to grow at twice the pace of overall IT, cloud, and digital services, presenting significant opportunities [13] Other Important Information - The company launched new proprietary large language model offerings for various sectors, enhancing its service capabilities [14][15] - A strategic partnership with Genesys was announced to transform customer engagement across multiple industries [18] Q&A Session Summary Question: Growth in insurance and healthcare sectors - Management indicated that the insurance sector is experiencing stable growth, with a strong pipeline, while healthcare continues to grow due to data and AI solutions [34][36] Question: Impact of Generative AI on revenue and margins - Management highlighted a 94% success rate in implementing data and AI solutions, with a shift towards usage-based metrics expected to enhance margins [38] Question: IP protection and competitive advantage - The company emphasized its access to proprietary datasets and a growing number of patents as key factors in protecting its intellectual property [44][45] Question: Trends in digital operations growth - Management acknowledged a slower growth rate in digital operations but emphasized the importance of embedding data and AI solutions to enhance value [48] Question: Client preferences for AI solutions - Clients are increasingly seeking value and are gravitating towards partners that can deliver comprehensive solutions, with EXL positioned as a preferred partner [55][56] Question: Guidance for EPS in the second half of the year - Management explained that while the first half was strong, continued investments in data and AI solutions may lead to slightly lower EPS guidance for the second half [76] Question: Employee costs and hiring trends - The increase in employee costs is attributed to hiring more highly skilled talent, particularly in data and AI [92] Question: Competitive landscape and market dynamics - Management noted that the competitive environment is evolving with new entrants, but EXL's domain knowledge and established relationships provide a competitive edge [68][70]

Financial Performance - Total revenue for Q2 FY25 reached $514.5 million, a 14.7% year-over-year (YoY) increase as reported and a 14.6% increase on a constant currency (cc) basis[3] - Adjusted operating margin was 19.6%, a decrease of 20 basis points YoY[3] - Adjusted diluted earnings per share (EPS) grew by 20.3% YoY to $0.49[3] Revenue by Segment - International Growth Markets generated $91.7 million in revenue, representing 17.8% of total revenue and a 15.0% YoY cc growth[5] - Insurance segment revenue was $172.2 million, accounting for 33.5% of total revenue with 8.6% YoY cc growth[5] - Healthcare and Life Sciences segment contributed $129.5 million, or 25.2% of total revenue, showing a 22.0% YoY cc growth[5] - Banking, Capital Markets and Diversified Industries segment reached $121.1 million, which is 23.5% of total revenue, with 15.8% YoY cc growth[5] Additional Metrics - The company added 13 new clients[10] - Employee count reached 61,100, an increase of 448 from Q1 2025, with an attrition rate of 26.5% in Q2 2025[10] - Data and AI-Led revenue was $278.8 million, representing 54.2% of total revenue and a 17.3% YoY cc growth[10] - Digital Operations revenue was $235.7 million, accounting for 45.8% of total revenue and an 11.6% YoY cc growth[10] 2025 Guidance - The company projects revenue between $2.05 billion and $2.07 billion, representing a 12-13% growth on a constant currency basis[16] - Adjusted diluted earnings per share are expected to be between $1.86 and $1.90, a 13-15% increase[16]

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration engineNEW YORK, July 30, 2025 (GLOBE NEWSWIRE) -- EXL (NASDAQ: EXLS), a global data and AI company, and Genesys®, a global cloud leader in AI-powered experience orchestration, announced a collaboration to transform customer engagement and business operations across industries. By combining EXL’s advanced data, AI and domain expertise with Genesys’ industry-leading Contact Center as a ...

For the quarter ended June 2025, ExlService Holdings (EXLS) reported revenue of $514.46 million, up 14.7% over the same period last year. EPS came in at $0.49, compared to $0.40 in the year-ago quarter.The reported revenue represents a surprise of +1.63% over the Zacks Consensus Estimate of $506.21 million. With the consensus EPS estimate being $0.45, the EPS surprise was +8.89%.While investors closely watch year-over-year changes in headline numbers -- revenue and earnings -- and how they compare to Wall S ...

Table of Contents _________________________________________________________ FORM 10-Q _________________________________________________________ UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2025 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO COMMISSION FILE NUMBER ...

Chairman and Chief Executive Officer Rohit Kapoor said, "I am pleased to report another strong quarter as we delivered revenue growth of 15% and increased our adjusted diluted EPS by 20%. Our sustained double-digit growth demonstrates the strength of our competitive position as a global data and AI company. EXL's recognized leadership in embedding AI in the workflow is resonating strongly with our clients and fueling our growth." Chief Financial Officer Maurizio Nicolelli said, "While we remain prudent in o ...

NEW YORK, July 23, 2025 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has been recognized by Everest Group as a Leader and Star Performer in the Group Life Insurance and Benefits Core Technology Products PEAK Matrix® Assessment 2025 – North America. The Everest Group report evaluated 15 leading providers of life insurance and benefits technology on their delivery of cloud-native infrastructure, advanced analytics, and configurable core systems that address the unique complexities of ...

Core Insights - Australian business leaders recognize the importance of artificial intelligence (AI) and data for future growth, yet most are unprepared to implement them [1][2] - There is a significant confidence gap, with 64% of executives optimistic about growth, but many are still in early or planning stages regarding AI adoption and data strategy [2][4] Group 1: AI Adoption and Confidence - Only 34% of companies have implemented AI to support operations or decision-making, while 45% have not started [5] - Trust in AI is low, with only 27% of respondents confident in the accuracy of AI-generated insights for decision-making [2][5] - Fewer than half of the respondents feel confident in their AI approach, indicating a need for improvement in delivery and implementation [4] Group 2: Data Strategy and Governance - A significant portion of organizations lack a data strategy, with 35% not having one and 18% still in the planning phase, leaving over half without clear direction [5] - Only 27% of businesses review their AI strategies quarterly or more frequently, suggesting a lack of ongoing assessment [5] - Ethical protocols for AI are not well established, with only 41% of organizations having set guardrails, despite 44% rating regulatory compliance as extremely important [5] Group 3: Leadership and Operational Changes - The report emphasizes the need for strong leadership and a shift in internal operations to avoid being left behind in a rapidly evolving market [4] - Companies are encouraged to build systems, teams, and habits that facilitate effective AI implementation [4]

NEW YORK, July 16, 2025 (GLOBE NEWSWIRE) -- EXL (NASDAQ: EXLS), a global data and AI company, announced the availability of its Code Harbor™ (“Code Harbor”) and Smart Agent Assist™ (“Smart Agent Assist”) solutions in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agents solutions, including EXL’s AI-powered code migration and real-time conversational insights and agent assist solutions, using their AWS accounts, accelerat ...