Gold Stevie Award winner for Best Use of AI Integration in Contact CentersNEW YORK, March 25, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has won a Gold Stevie Award in the transforming contact centers with intelligent agent assistance category in the 20th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awar ...

NEW YORK, March 18, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, today announced that Nitin Sahney has notified EXL’s board of directors that he will not stand for re-election at EXL’s 2026 annual meeting of stockholders and will serve out his current term on the board through the annual meeting in June 2026. “On behalf of EXL and its board of directors, we are grateful for the valuable contributions Nitin has made to the company,” said Rohit Kapoor, chairman and chief executiv ...

Core Insights - EXL has announced the EMEA edition of its virtual event series "AI in Action," aimed at helping enterprises scale AI for measurable business value, scheduled for March 18, 2026 [1][2] Event Details - The event will be hosted by Vishal Chhibbar from EXL and Georgina O'Toole from TechMarketView LLP, targeting EMEA business leaders seeking practical AI integration strategies [2] - Keynote speakers include Rohit Kapoor, CEO of EXL, and Jon McNeill, former president of Tesla, discussing how organizations can operationalize AI for competitive advantage [3] Session Highlights - A session titled "Driving Business Value with AI in the Workflow" will be moderated by Rahul Arora from EXL, featuring industry leaders discussing AI-enabled workflows [3] - Another session, "Getting Your Data House in Order," will focus on modernizing data management for AI readiness, moderated by Mohit Manchanda from EXL [4] - EXL leaders will present on "Making Agentic AI Real for Enterprises," emphasizing the integration of AI into daily workflows to enhance decision-making [5] Company Overview - EXL is a global data and AI company that provides services to transform business models and drive growth across various industries, including insurance, healthcare, and banking [9] - Founded in 1999, EXL is headquartered in New York and employs approximately 65,000 people globally [9]

Core Insights - EXL has enhanced its agentic AI platform, EXLerate.ai™, with support from NVIDIA AI Enterprise, aiming to deliver secure and compliant AI solutions for regulated industries [1][3] - The collaboration with NVIDIA allows EXL to provide a robust foundation for enterprises in sectors like insurance, healthcare, and banking to scale their AI initiatives [3][7] Group 1: EXLerate.ai Platform Features - EXLerate.ai now includes over 250 pre-built AI agents and accelerators, which can reduce development costs by approximately 40% and decrease the time from prototype to production by up to 50% [2] - The platform features Agent Studio, a no-code, fully autonomous agent-building tool that simplifies the creation of secure workflows for IT and business users [4] - The AI Governance Hub within EXLerate.ai integrates advanced AI models and offers over 40 frameworks, enabling enterprises to manage risk and ensure compliance effectively [5] Group 2: Performance and Impact - EXLdata.ai, another platform from EXL, utilizes NVIDIA CUDA-X Data Science for GPU-accelerated data processing, achieving a 30-50% faster time-to-model while enhancing accuracy and compliance [6] - The collaboration with NVIDIA is expected to accelerate the development of solutions while ensuring reliability in highly regulated environments, supporting over 2,000 AI-powered workflows for more than 800 global clients [7]

Core Insights - EXL has launched new agentic AI solutions to help enterprises transition from AI experimentation to large-scale, measurable impact [1][2] - The new offerings focus on trust, value, speed, and accuracy, addressing challenges in operationalizing AI at scale [2][3] Product Offerings - The EXLerate.ai platform has been enhanced with new models and autonomous agent-building capabilities [8] - EXL Agent Studio is introduced as a no-code platform for building enterprise-grade AI agents [4] - EXLdecision.ai is a new decision intelligence solution that accelerates analytical model development by 30-50% [5][8] - Domain-specific workflow solutions, such as EXL ClaimsAssist.ai, automate business processes like insurance claims management [6][8] Data Management - EXLdata.ai serves as the foundation for enabling AI-ready data, with enhancements including language-agnostic support and expanded platform compatibility [7][8] - The platform now includes over 80 modular agents to broaden use case coverage across enterprises [8] Strategic Focus - The integrated approach combines data readiness, agent development, governance, and domain expertise to operationalize AI effectively [3][9] - EXL aims to help organizations overcome challenges such as siloed data environments and manual model development [2][9]

Core Insights - EXL has announced the speaker lineup for the Australia and New Zealand edition of AI in Action 2026, aimed at helping enterprises scale AI for measurable business value [1][2] - The event will take place on 24 March 2026 and is part of EXL's global program [1][2] - Despite 62% of businesses experimenting with AI, fewer than one-third have successfully scaled it across their enterprises [2] Event Highlights - Keynote speakers include Rohit Kapoor, CEO of EXL, and Jon McNeill, former President of Tesla, focusing on turning AI ambition into operational execution [3] - Sessions will cover topics such as designing AI-enabled workflows to drive business value and modernizing data management for AI readiness [4][5] - The event will feature live demonstrations, practical case studies, and insights from organizations that have successfully scaled AI [6] Company Overview - EXL is a global data and AI company that provides services to reinvent business models and drive growth across various industries, including insurance, healthcare, and banking [7] - Founded in 1999, EXL emphasizes innovation, collaboration, and integrity, with approximately 65,000 employees worldwide [7]

Group 1 - The company is responsible for the development of transcript-related projects [1] - It publishes thousands of quarterly earnings calls per quarter and is expanding its coverage [1]

Core Insights - EXL has been recognized as a Leader in the Everest Group Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025, highlighting its strong position in the market [1][4] Group 1: Assessment and Recognition - The Everest Group report evaluated 21 leading CX services providers in insurance operations, including Property and Casualty (P&C) and Life and Annuities (L&A) services, providing a comparative analysis of provider innovation and maturity [2] - EXL's strengths include deep domain expertise in both P&C and L&A, robust data and AI capabilities, and a versatile suite of proprietary tools [3] Group 2: Strategic Approach - EXL employs a consulting-led approach to insurance CX transformation, integrating advisory, engineering, and operations through a unified delivery model, which enhances its market position [4] - Investments in data and AI are improving EXL's ability to automate claims processes, deploy AI agents, and redesign digital customer journeys, positioning the company to support insurers' end-to-end CX transformation [4][5] Group 3: Industry Trends - The insurance industry is experiencing digital disruptions and rising customer expectations, prompting companies to shift from transactional outsourcing to data and AI transformational initiatives [5]

Core Viewpoint - The share price of ExlService Holdings, Inc. (EXLS) has experienced a significant decline in recent weeks, raising questions about the underlying issues and whether this decline is indicative of a permanent problem that warrants a Sell rating [1]. Group 1 - The recent drop in EXLS's share price has prompted analysis regarding the reasons behind this decline [1]. - There is uncertainty about whether the issues affecting EXLS are temporary or indicative of deeper, more permanent problems [1].

Core Viewpoint - The share price of ExlService Holdings, Inc. (EXLS) has experienced a significant decline in recent weeks, raising questions about the underlying issues and whether this represents a long-term problem that warrants a Sell rating [1]. Group 1 - The decline in EXLS's share price has prompted analysis to determine if the issues are temporary or indicative of deeper, more permanent problems [1].