即時送貨平台 Lalamove 採用多項 Freshworks 產品，以提高亞洲及拉丁美洲地區的銷售效率

Core Insights - Freshworks Inc. has reported significant growth in its customer engagement tools, with Freshsales experiencing a 24% increase and Freshdesk achieving a 58% increase in customer satisfaction [1] Group 1: Company Performance - Freshworks Inc. (NASDAQ: FRSH) has announced a partnership with Lalamove to enhance its customer engagement solutions through Freshdesk and Freshsales [1] - The partnership aims to improve customer experience by integrating Lalamove's logistics services with Freshworks' CRM tools [1] - Freshworks serves over 65,000 customers, including notable companies like American Express and Databricks [2] Group 2: Product Development - The collaboration with Lalamove will utilize Freshworks' Unified Customer Record (UCR) to provide a comprehensive view of customer interactions [1] - Freshsales and Freshdesk are designed to streamline customer engagement processes, contributing to the reported increases in customer satisfaction [1] - The integration is expected to enhance operational efficiency and customer service capabilities for Lalamove [1]